BMW of Rockville

Excellent prompt service Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! More

Service advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an o advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an oil and brake fluids changed and a head light change. Had an appointment at 11am. Got there at 10:28 aug.27 and waited for car. The service was completed at 14:25. Thought time was lengthy due to the fact I only had an oil , drake fuild and light changed. More

Fantastic I recently worked with Maria and now must sing her praises. She is genuine and first class. Her demeanor and approach to sales was perfect. She was pr I recently worked with Maria and now must sing her praises. She is genuine and first class. Her demeanor and approach to sales was perfect. She was prompt in responding to communications, she asked good questions, and listened to what I had to say. Her candor and willingness to provide complete and thoughtful answers was much appreciated. She was organized, prepared and informed about the BMW product and other cars on the market. Personable and courteous, she was also generous with her time. I would highly recommend working with Maria! I also recognize the excellent work done by Kitk Patel in Finance. Job well done and Rockville BMW is lucky to have both of you. More

Great Experience I was early into a lease of a BMW that I really didn't care for. It had a big blind spot and required more maintenance than it should have. My sales I was early into a lease of a BMW that I really didn't care for. It had a big blind spot and required more maintenance than it should have. My sales person, Roxaanne Roch-Riga, got me out of that car and into a car that I love, for virtually the same price. I woke up yesterday unhappy and went to bed really happy. More

Highly recommend Maria My husband and I just bought our first BMW with Maria at BMW of Rockville. She was great to work with and made it clear she was happy to spend the tim My husband and I just bought our first BMW with Maria at BMW of Rockville. She was great to work with and made it clear she was happy to spend the time with us we needed to feel comfortable about our decision. Maria was friendly and warm, which helped to make the whole experience more fun and relaxing. She was patient while we explored many options and test drove several cars. You can tell from working with her that she likes to keep her clients happy and has built many long term relationships with her clients. More

Regular Maintenance Service Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge st Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge stocked with morning snacks and drinks. The Service Advisor, Ali Souley, is knowledgeable, helpful and attentive; and made certain that I was totally comfortable and content before leaving the BMW of Rockville. More

Great service! Not my home dealership but needed service done while in Maryland. I first went to the Silver Spring location and was not pleased with the service I wa Not my home dealership but needed service done while in Maryland. I first went to the Silver Spring location and was not pleased with the service I was given there for a previous service issue. The only other close location was Rockville BMW. I was pleasantly surprised how different I was treated at the Rockville location. Everyone I encountered was friendly, courteous, efficient and knowledgeable from check in, to the service desk and finally being assigned to working with a service advisor. I was assigned to service advisor since this was my first time at that location. Jeff Doss was very friendly, knowledgeable and thorough. Where Silver Spring said they had trouble researching all of my warranties and coverages, Jeff was able to find easily. He answered all my questions with ease and patience. This was a polar opposite experience I had at the Silver Spring location. When in Maryland, I would not hesitate to contact Jeff for service. Driving a few more miles to Rockville is worth having a better experience that doesn’t leave you frustrated and feeling like you are given misinformation just to make a sale. Save yourself from the aggravation, it’s stressful enough having to get service on your car. At the very least, you can have a good experience. More

Very good service overall... Highlight: Maria got us to test 3 cars until we found the car that we wanted, which took a good 4 hours. overall... Highlight: Maria got us to test 3 cars until we found the car that we wanted, which took a good 4 hours. More

Highly Recommended I have been coming to BMW of Rockville (purchase, lease and service) for the past 15 years where I am treated like a family member with respect, indiv I have been coming to BMW of Rockville (purchase, lease and service) for the past 15 years where I am treated like a family member with respect, individual attention and courtesy. The environment is great; the staff is fantastic; the teamwork is remarkable; Professional attitude by all. Maria is incredible to work with – going above and beyond to make sure every step of the experience is exceptional. She is courteous, knowledgeable and professional. She is your go to client advisor! More

An Awesome Experience! I recently visited the BMW dealership in Rockville to have my car serviced. The customer service was impeccable. My service representative Joy, provid I recently visited the BMW dealership in Rockville to have my car serviced. The customer service was impeccable. My service representative Joy, provided excellent customer service, was very knowledgeable and provided expert advice about the maintenance of my 2015 335i which no other dealership provided in the past. More