BMW of Rockville

Multi-Point Inspection is a fraud. Took my car in for regular maintenance. The day before I took my car in, i started hearing a metal clicking noise on the front left driver wheel. I to Took my car in for regular maintenance. The day before I took my car in, i started hearing a metal clicking noise on the front left driver wheel. I told the Service Rep and he confirms that they will check it out during the multi-point inspection and let me know what i needed. Car came back with their fraudulent multi-fraud inspection form stating that everything is fine. When I asked the Service Rep about the noise, he told me I have to pay $159 for diagnostic fee. It was my first time to that dealer and will be my last. Entire service sucks. I had more to complain about but I'll leave it for the next customer. More

Review of Service After some “failures to communicate,” Juli Brown took over and did a superb job in getting our X3 serviced and repaired during a holiday weekend. After some “failures to communicate,” Juli Brown took over and did a superb job in getting our X3 serviced and repaired during a holiday weekend. We highly recommend her. More

Service Every time that I go for service I received the best possible service and the quality of workmanship it’s been great and the people at the counter al Every time that I go for service I received the best possible service and the quality of workmanship it’s been great and the people at the counter also been very polite More

X3 purchase Mixed up trade in price at first. Otherwise good service. Jasdeep was good. The manager could have done better. At the end gave a good deal. Mixed up trade in price at first. Otherwise good service. Jasdeep was good. The manager could have done better. At the end gave a good deal. More

X1 Yurt’s/ Maria’s great service Maria was so helpful and nice thorough out the whole process. She assisted us to get the best car for our family. She described the different types of Maria was so helpful and nice thorough out the whole process. She assisted us to get the best car for our family. She described the different types of financing types as well. More

Excellent service! Fast, easy, friendly, and professional service. Convenient location. Visited from out of town and would definitely come back. Would recommend using th Fast, easy, friendly, and professional service. Convenient location. Visited from out of town and would definitely come back. Would recommend using this dealer for service above others I’ve been to. More

Excellent sales consultant Maria provided friendly & knowledgeable advice as she worked with us on my wife's 2019 lease vehicle X1. We would definitely recommend working with h Maria provided friendly & knowledgeable advice as she worked with us on my wife's 2019 lease vehicle X1. We would definitely recommend working with her to our friends. More

Best service consultant I’m a business owner who would be thrilled to have employees as competent and service oriented as Jarred Brown. Couldn’t ask for a better experience. I’m a business owner who would be thrilled to have employees as competent and service oriented as Jarred Brown. Couldn’t ask for a better experience. The loaner car staff was excellent also. More

Service Tire rotation instructions were left and wasn’t done. Front door windows were fix but somehow the reprogramming did affect the Bluetooth sync. Other t Tire rotation instructions were left and wasn’t done. Front door windows were fix but somehow the reprogramming did affect the Bluetooth sync. Other than that no problems. More

Customer Service at its Finest I had a technical issue with my BMW 2017 440i and there was no Genius at the location to help me. However, Emmitt Green who is in Sales came out to a I had a technical issue with my BMW 2017 440i and there was no Genius at the location to help me. However, Emmitt Green who is in Sales came out to assist me, took the time to fix the issue and provided professional and excellent customer care. He is an asset to BMW Rockville. I give him "10's" accross the board and recommend him to everyone. You rarely find a person that provides this level of customer service anymore. Congratulations to Emmitt Green. More