BMW of Rockville

Unexpected shut down First I never leave reviews ever but, Julia went out of her way to make sure my car was fixed and I was satisfied. My car slowed and then stopped whil First I never leave reviews ever but, Julia went out of her way to make sure my car was fixed and I was satisfied. My car slowed and then stopped while driving home it gave me a drivetrain malfunction warning. The car stopped I restarted it and drove it home barely switching to manual. Went on the BMW site to make an appointment I had to pick a day that I knew I could take it with no traffic since I am almost 40 miles away. So I did and setup my service repair date for almost a week away. A few hours later Julia called wondering why I was not able to get it in sooner I explained about having to make sure it was a light traffic time and she told me to contact BMW roadside assistance to have it towed and she would look at it the next day. I did and then 40 mons later they were at my house taking my car later Julia called to let me know the car made it and she had a loaner for me. I told her I would not need one if it was just a couple of days. Julia then kept in constant contact with me letting me know what was going on and when it would be ready they even kept it after the repair to do another test drive to make sure it was fixed completely. She called told me it was ready and I her I would be by the next day to get it I picked up my car then had to make several stops on my way to.e when Julia called me agan to make sure I was hay and every was working since I live so far away. I have owned Lincoln, Mercedes, Hondas and many other cars but this was my first BMW. I am now a BMW from now on. I have never had this much attention or great service from any of the other dealers I have worked with. So if you need any type of service ask for Julia you won't go wrong. Elvis More

Fine Dealership Marshall Douglas is a patient and knowledgeable sales rep. He guided my wife and me to make a decision that is working out very well for me. The follo Marshall Douglas is a patient and knowledgeable sales rep. He guided my wife and me to make a decision that is working out very well for me. The follow-up by staff "BMW Genius" Ronald Stewart has been excellent on the finer point of using the new BMW with comfort and pleasure. I am an impatient person and found the dealership finance people short on efficiency, loquacious, wasted my time. They were at least reasonably thorough. I felt the sales rep had no control over this. More

Multi-Point Inspection is a fraud. Took my car in for regular maintenance. The day before I took my car in, i started hearing a metal clicking noise on the front left driver wheel. I to Took my car in for regular maintenance. The day before I took my car in, i started hearing a metal clicking noise on the front left driver wheel. I told the Service Rep and he confirms that they will check it out during the multi-point inspection and let me know what i needed. Car came back with their fraudulent multi-fraud inspection form stating that everything is fine. When I asked the Service Rep about the noise, he told me I have to pay $159 for diagnostic fee. It was my first time to that dealer and will be my last. Entire service sucks. I had more to complain about but I'll leave it for the next customer. More

Review of Service After some “failures to communicate,” Juli Brown took over and did a superb job in getting our X3 serviced and repaired during a holiday weekend. After some “failures to communicate,” Juli Brown took over and did a superb job in getting our X3 serviced and repaired during a holiday weekend. We highly recommend her. More

Service Every time that I go for service I received the best possible service and the quality of workmanship it’s been great and the people at the counter al Every time that I go for service I received the best possible service and the quality of workmanship it’s been great and the people at the counter also been very polite More

X3 purchase Mixed up trade in price at first. Otherwise good service. Jasdeep was good. The manager could have done better. At the end gave a good deal. Mixed up trade in price at first. Otherwise good service. Jasdeep was good. The manager could have done better. At the end gave a good deal. More

X1 Yurt’s/ Maria’s great service Maria was so helpful and nice thorough out the whole process. She assisted us to get the best car for our family. She described the different types of Maria was so helpful and nice thorough out the whole process. She assisted us to get the best car for our family. She described the different types of financing types as well. More

Excellent service! Fast, easy, friendly, and professional service. Convenient location. Visited from out of town and would definitely come back. Would recommend using th Fast, easy, friendly, and professional service. Convenient location. Visited from out of town and would definitely come back. Would recommend using this dealer for service above others I’ve been to. More

Excellent sales consultant Maria provided friendly & knowledgeable advice as she worked with us on my wife's 2019 lease vehicle X1. We would definitely recommend working with h Maria provided friendly & knowledgeable advice as she worked with us on my wife's 2019 lease vehicle X1. We would definitely recommend working with her to our friends. More

Best service consultant I’m a business owner who would be thrilled to have employees as competent and service oriented as Jarred Brown. Couldn’t ask for a better experience. I’m a business owner who would be thrilled to have employees as competent and service oriented as Jarred Brown. Couldn’t ask for a better experience. The loaner car staff was excellent also. More