BMW of Rockville

Customer Focussed experience I have been to BMW rockville twice. The first experience was not that great, the salesperson was not open to hear my needs and concerns. It was straig I have been to BMW rockville twice. The first experience was not that great, the salesperson was not open to hear my needs and concerns. It was straight forward business conversation, not a friendly conversation. No offense to the sales person, every individual has a different style of dealing things. However my interaction with Maria was good and very interactive from the beginning. Very prompt in follow-ups and has the interest to get people to the showroom and have conversation. I walked into the showroom with a different thought process and vehicles in mind, but she helped me find the appropriate vehicle and closed a good deal. Overall the sales experience was pretty smooth and neat. It's good knowing Maria and wishing here success. More

Lease of 2018 530ix Maria was extremely sensitive to our specific requirements regarding interior and exterior color and safety features. She worked hard to find a vehic Maria was extremely sensitive to our specific requirements regarding interior and exterior color and safety features. She worked hard to find a vehicle at another dealership which precisely met our needs. She was very pleasant and attentive throughout the process, and we would certainly work with her again. Our only mild criticism, and it is directed at the dealership, not at Maria, is that it took much too long to generate and complete all of the vehicle paperwork on the delivery date (more than 3 hours after our appointment time). This may, in part, be attributable to the fact that the delivery date followed a long holiday weekend and the car had to be obtained from another location. Nonetheless, it cut into the time we were able to spend with Emmitt Green, the technology genius. Emmitt was extremely patient and helpful, but we wish we had more time given the technological sophistication of the vehicle. We know that the dealership has indicated that we can make a follow-up appointment if we need more technical assistance, and we appreciate that. More

Great!! buying experience with Maria at BMW of Rockville Maria helped us in purchasing a BMW X5 2018. She was very professional and worked tirelessly with us and she fought for the deal I wanted. She went ab Maria helped us in purchasing a BMW X5 2018. She was very professional and worked tirelessly with us and she fought for the deal I wanted. She went above and beyond of what was expected of a salesperson. Thank you again for this great car buying experience. I would highly recommend her as a sales profession More

Maria Cokinos: the MOST FANTASTIC BMW saleswomen! Recently, Maria helped me to purchase a 2015 BMW Z4. I had been exploring various sports cars for over a year, and wanted to test drive the 2018 BMW Z Recently, Maria helped me to purchase a 2015 BMW Z4. I had been exploring various sports cars for over a year, and wanted to test drive the 2018 BMW Z4 28i. From the moment that I made the appointment, Maria was informative and helpful, but never pushy. I test drove the car, she made me the best offer she could. I left. The next morning, she politely contacted me. I was planning on driving a few others, but she improved the offer, again, answered questions intelligently, and let me do the math and make up my own mind. The next thing I know, I was back buying the car! No pressure! And she fought for me to get the best price on my trade-in! I give Maria my highest recommendation! More

Great Car Buying Experience with Maria Maria was one of the best saleswomen I have ever experienced. Her overall personality, professionalism, honesty, and respect for the customer was a to Maria was one of the best saleswomen I have ever experienced. Her overall personality, professionalism, honesty, and respect for the customer was a total class act. She worked tirelessly to earn my business and she fought for the deal I wanted. She went above and beyond of what was expected of a salesperson. Thank you again for this great car buying experience. My husband and I will be contacting you again for our next car! More

3rd BMW and happy This is the second BMW from BMW of rockville and Maria was instrumental in finding the right car and very helpful with the process transitioning from This is the second BMW from BMW of rockville and Maria was instrumental in finding the right car and very helpful with the process transitioning from the old one to the new. She is knowledgeable, helpful and patient and handled the process in a very professional manner. More

Maria Cokinos is fantastic to work with at BMW of Rockville If you are the market for a new BMW you should go to BMW of Rockville and most definitely ask to work with Maria Cokinos. I was shopping for a new 330 If you are the market for a new BMW you should go to BMW of Rockville and most definitely ask to work with Maria Cokinos. I was shopping for a new 330i Xdrive wagon and called ahead to ensure they had inventory. When I arrived, Maria had two print outs waiting for me, one new and one nearly brand new with 2200 miles on it. She didn’t push me on either one, just wanted me to have options. She was incredibly knowledgeable, worked with the appraiser to get me an amazing trade in value on my X1, far more than I expected. I really felt like she was an advocate for me through the whole process. Hands down she is the best car salesperson I have ever worked with and made the experience easy and stress free. More

Delays and broken promises They're all smiles and promises until you make a commitment. Once they get your deposit, they forget what "customer" means. Delays, delays, delays. They're all smiles and promises until you make a commitment. Once they get your deposit, they forget what "customer" means. Delays, delays, delays. When the car was finally in, payment was a pain. We took the minimum loan to qualify for a discount, but as soon as they realized we weren't financing most of the car, they grew hostile. Actually said we'd be doing them a favor if we financed more. Didn't realize I was supposed to pay more to do them a favor. Unfortunately, a minor accident led to using their collision center soon after purchase, and they're even worse. A month a counting for a minor repair while I pay out of pocket for a rental car. More

Scott Cascone showed indifference to my complaint I purchased a BMW Maintenance Program Upgrade Agreement in 2016, during the first week of May 2018, I started experiencing the steering wheel vibrate I purchased a BMW Maintenance Program Upgrade Agreement in 2016, during the first week of May 2018, I started experiencing the steering wheel vibrate when I applied my brakes. I took my car to BMW of Rockville service department and they verified that the vibration was caused by my front brakes, I was told by Ali Souley (service advisor) that my brakes would require “Recommend to cut front brake disc and replace front brake pad”, but that this was not covered under the BMW Maintenance Program Upgrade Agreement. I inquired as to why my brakes were not covered and was told that the pad was 3.6mm and that BMW of Rockville could not fix the issue under my warranty. I expressed my frustration to the service advisor of spending a large amount of money on a Maintenance Agreement just to be told that my brakes would not be covered under my warranty. At that point the service manager Scott Cascone stopped in to explain to me that he could not perform the work under my warranty. I conveyed to him my displeasure of having an issue with my brakes, yet BMW of Rockville refusing to honor my maintenance agreement. Scott Cascone showed indifference to my complaint and I felt mocked when he questioned whether I was going to use social media to communicate my displeasure. I am a first time BMW car owner and am very happy with the car, but unfortunately, the BMW Maintenance Upgrade Agreement makes me feel like I have been duped because everyone agreed that my brakes required work and the warranty agreement states “…Coverage under Program includes: … (b) replacement of the following items due to normal wear and tear beyond the limits listed in the BMW Technical Data Information: brake linings (pads) and rotors, external drive belts,….” but BMW of Rockville refused to honor my maintenance upgrade. I am very dissatisfied with the support provided by BMW of Rockville, the empathy of service manager Scott Cascone, and the inability of BMW to honor the Maintenance Agreement. More

Happy ownership That 4th car from BMW . This time was easy shorter but I was very satisfied. I got color and care I am looking for my daughter. That 4th car from BMW . This time was easy shorter but I was very satisfied. I got color and care I am looking for my daughter. More