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BMW of Rockville
Rockville, MD
1,811 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,811 reviews
March 15, 2018
Pleasure to work with Very knowledgeable, friendly, no pressure salesperson. I am a repeat customer and would buy again. Maria went out of her way to locate the only vehic Very knowledgeable, friendly, no pressure salesperson. I am a repeat customer and would buy again. Maria went out of her way to locate the only vehicle with the description we wanted in a large geographic area. More
by JimK
Employees Worked With
Maria Cokinos
March 15, 2018
Wonderful experience Maria was extremely helpful and knowledgeable. She was direct and took strong initiative while still being patient and not pushy at all. She worked ti Maria was extremely helpful and knowledgeable. She was direct and took strong initiative while still being patient and not pushy at all. She worked tirelessly to find the one vehicle I wanted in the whole region, and her and her team stayed very late on their personal time to ensure our satisfaction. More
by Anna
Employees Worked With
Dustin , Maria Cokinos
March 09, 2018
Outstanding and supportive Maria was supportive from day one when I met her. She reached out to me and I felt a very strong connection with her. She provided quality support o Maria was supportive from day one when I met her. She reached out to me and I felt a very strong connection with her. She provided quality support on the products and give superior customer service. I knew what my needs were and she was able to provide them. More
by ThelmaJ
Employees Worked With
Maria Cokinos
March 06, 2018
A disgrace to the BMW brand I am extremely dissatisfied (bordering on outrage) at the smugness, lack of compassion, lack of customer appreciation, and extremely poor customer ser I am extremely dissatisfied (bordering on outrage) at the smugness, lack of compassion, lack of customer appreciation, and extremely poor customer service that I have received at BMW of Rockville. I have been a BMW customer since 2008; I am now in my third consecutive 3-series sedan. I leased my current vehicle from BMW of Rockville in January 2017. The sales/leasing experience was unremarkable; I have no real complaints regarding the selection, the deal I ultimately received, or the way I was treated by the salespeople (including sales managers). However, the BMW of Rockville Service Center is terrible. Aaron Zimmerman took over as Service Manager almost a year ago, and the department has gone severely downhill. For a brand that purports to pride itself on its reputation for providing a luxury experience, BMW of Rockville treats even long-time customers as expendable, fungible commodities. They are appallingly greedy and cheap; they charge for everything, they refuse to offer any free "extras" or make any concessions, even during protracted and expensive service situations. They have strict, draconian policies (e.g., loaner vehicle check-out periods) that Aaron Zimmerman and his flunkies refuse to relax under any circumstances. They don't offer courtesy washes, and won't detail your vehicle even after taking more than a week to perform thousands of dollars' worth of repairs on it. In November 2016, I brought my car in for service at BMW of Rockville, was told that the work had been completed and checked, and was (of course) charged full price for said work...only to have a cavalcade of warning lights bombard me less than a half mile down the road (because the work actually hadn't been finished, much less double-checked/certified). In February 2018, I brought my next car in for necessary repairs, and experienced myriad problems, many of which seemed to stem from Aaron Zimmerman's terrible attitude and disregard for customers like me. One particularly obnoxious example of BMW of Rockville's unreliable and disingenuous practices was the fact that my blue invoice/service record indicated that my car had been washed; I recorded a video right there in the parking lot showing that the car hadn't been washed AT ALL. When I showed the video to my feckless service advisor, he bumbled through some explanation about how they had intended to wash it, but the automated wash was closed due to the weather/temperature. (Which is fine, in principle...but why lie on the invoice to say that it had been done??) I have many more examples of BMW of Rockville Service Center's ineptitude (if not outright incompetence) and of their manager's smug, disrespectful treatment of loyal BMW customers. Suffice it to say that I will endeavor to avoid working with BMW of Rockville for the remainder of my lease, and I intend to never again lease or purchase a BMW due to my recent experience(s) with Aaron Zimmerman. I hope to be able to persuade my friends, colleagues, and professional contacts to boycott BMW of Rockville as well. More
by JeffH
Employees Worked With
Aaron Zimmerman, Aaron Zimmerman
March 06, 2018
Virtually no sales pressure My experience with Maria and every employee I interacted with was very professional. Virtually no pressure was applied during my interactions. When I My experience with Maria and every employee I interacted with was very professional. Virtually no pressure was applied during my interactions. When I switched preferences from a new car to a certified new car, no one blinked or hesitated. Maria earnestly made every attempt to meet my needs during the purchase. She let the finance person know I was not interested in any extras and did not want to listen to any explanations, etc. And that was accommodated. As stress free a car purchase as possible. Well done! More
by Laurence
Employees Worked With
Kevin Feyjoo, Maria Cokinos
February 27, 2018
Very attentive Although I did not buy from this shop, the staff was responsive and knowledgeable and I would go back if I’m in the market for another BMW. Note that Although I did not buy from this shop, the staff was responsive and knowledgeable and I would go back if I’m in the market for another BMW. Note that you can tell a lot about someone by how they react to losing a sale. Carlos is a class act. More
by Spectator1996
Employees Worked With
Carlos Corredor
February 26, 2018
Amazing experience at BMW of Rockville It was absolutely amazing, very quick and easy and very positive experience at BMW of Rockville. Thank you so much! We will surely come back. It was absolutely amazing, very quick and easy and very positive experience at BMW of Rockville. Thank you so much! We will surely come back. More
by Embassy
Employees Worked With
Nicholas Popovic, Maria Cokinos
December 24, 2017
Awesome experience at BMW Rockville One of the best sales person we ever encountered. Never tried too hard to make the sale, gave us all the information we needed and room to make our de One of the best sales person we ever encountered. Never tried too hard to make the sale, gave us all the information we needed and room to make our decision. More
by Ben
Employees Worked With
Maria Cokinos
December 24, 2017
In and out!!! It was the easiest thing to do. We knew what we wanted. I sent my requirements and they sent me 3 vehicles with what I was looking for in different co It was the easiest thing to do. We knew what we wanted. I sent my requirements and they sent me 3 vehicles with what I was looking for in different colors and Interiors. All we had to do was test drive, and select pick orwarranty add on’s. The transaction was completed in the afternoon and we were at home with our 2017 X5 sport package. Tags were transferred to the car.. How much easier can it get!! This is my 4th bmw purchaser. from a bmw dealer. Rockville is now my go to place. More
by Returning customer
Employees Worked With
Eric Clark, Juan Rodriguez , Maria Cokinos
December 24, 2017
Great experience at BMW of Rockville and Alwyn Alli I would like to take the time to just write about my positive experience at BMW of Rockville. Alwyn Alli is a fantastic sales advisor and being a form I would like to take the time to just write about my positive experience at BMW of Rockville. Alwyn Alli is a fantastic sales advisor and being a former service member himself was very straight forward and up front with me. This was my first BMW purchase and he made it a great personalized experience. The dealership was able to match my trade's value for Carmax without any haggle, the test drive experience was wonderful and the paperwork was very quick. Even when a slight paperwork oversight generated some hassle Alwyn took it upon himself to make it right and make the experience convenient for me. I would recommend this dealership to anyone in the future and certainly plan to return to Alwyn in the future for my BMW needs. More
by LeoBe
Employees Worked With
Alwyn Alli
