BMW of Rockville

very pleased They were customer friendly, did not do hard sell tactics, they were open to negotiation, quite efficient and follow up was extremely prompt and profe They were customer friendly, did not do hard sell tactics, they were open to negotiation, quite efficient and follow up was extremely prompt and professional More

Worst dealership ever. Either the most deceitful or the least knowledgeable dealership in the D.C. metro area; Then the EVP would not return our call or email. Incredible wa Either the most deceitful or the least knowledgeable dealership in the D.C. metro area; Then the EVP would not return our call or email. Incredible waste of time. More

great service and great people month ago purchased BMW X5. Great experience and professional customer service impressed me. Specially MR. Kevin Soltwedel is extremely knowledgeable month ago purchased BMW X5. Great experience and professional customer service impressed me. Specially MR. Kevin Soltwedel is extremely knowledgeable and patient. Definitely recommend this place. And also BMW is definitely the choice of car. More

Consistent 5-star Service I have been a long-time customer (5 vehicles so far) and I am always happy with my experience. Quick check-in, knowledgeable and accommodating servic I have been a long-time customer (5 vehicles so far) and I am always happy with my experience. Quick check-in, knowledgeable and accommodating service staff, fast and easy access to a loaner car, and timely turnaround on my service. When customer service is this exceptional, it should be shared with others. Thank you BMW of Rockville for making car buying and service a pleasurable experience for the past 17 years. I wouldn't go anywhere else. More

Indifferent to customer problems, even when created by them During service of my lease vehicle, they put an incorrect mileage for my vehicle which corrupted the vehicle history report and flagged the car as out During service of my lease vehicle, they put an incorrect mileage for my vehicle which corrupted the vehicle history report and flagged the car as out-of-warranty despite having many miles and years remaining. The result was that I was unable to trade in the car on purchase of a new vehicle at another dealership. When I tried to get them to help, even to pay the lost lease disposition fee, they brushed me off and literally say "that won't happen" in a terse e-mail. They simply don't care about their customers, unless they can squeeze out another sale. They tried to strong arm me into buying another vehicle from them. I will never use this dealership again and will campaign my friend, colleagues and anyone else to avoid this dealer for sales or service. More

Awesome customer service This was my first time purchasing an BMW I was very unsure about what I wanted and lacked knowledge of being a BMW owner . I met a salesman name Alwyn This was my first time purchasing an BMW I was very unsure about what I wanted and lacked knowledge of being a BMW owner . I met a salesman name Alwyn, I told him my budget and my must haves. Alwyn was very knowledgeable and very dedicated in finding me the perfect .I felt like I was car shopping with a friend and not pushy salesman (which is awesome). Alwyn was very respectful and professional during my entire process and never missed a beat or never lacked communication with me. Because of the rapport I built with him I will be returning back to purchase another BMW from the BMW of Rockville!!!! Thank you Alwyn for my Brand new beautiful 2017 530i!!! More

A Great First Experience This was my first BMW. Kevin and the guys were really knowledgeable and professional. And just great to work with. I had the real sense of a first cla This was my first BMW. Kevin and the guys were really knowledgeable and professional. And just great to work with. I had the real sense of a first class customer experience. Kind of matches the BMW X5. More

Not good at full disclosure I purchased a 2015 Z4 from this dealer over the Summer 2017. I came in specifically looking for the car I purchased, so I wasn't a hard sell. Yet, t I purchased a 2015 Z4 from this dealer over the Summer 2017. I came in specifically looking for the car I purchased, so I wasn't a hard sell. Yet, thru negotiations and finance, it took me five hours to drive away with the vehicle. It was almost delivered without being prepped/washed, even after all that time. The lasting memories, however, will be over the lack of disclosure about the communications device (or combox, I believe BMW refers to it as) that controls the SOS, Roadside Assistance, and ConnectedDrive, was disabled in the vehicle. It was done so by the same dealer, during a retrofit campaign by BMW. The previous owner had a choice of retrofit or gift card, and they took the gift card. BMW of Rockville sold the vehicle to me, promoting it's 'technology package' as one of it's features, but never disclosing that the bulk of the features I wanted out of the package, were disabled. BMW corporate got involved, but could not influence this dealer to make this right - activate/retrofit the vehicle ($800 cost) to make up for the lack of disclosure. BMW claims they don't have that kind of influence over independent dealerships. This is one of the reasons why the current dealership model is bad for consumers, vs the Tesla model - where the dealer/service centers are controlled by the manufacturer. The vehicle I really enjoy - but, I knew that going into the purchase. This dealer, however, through unanswered emails, phone calls, and even certified letters, made the first two months of my ownership a complete misery. There are many BMW dealers in the area. I strongly recommend you visit one of them, instead of this one. More

"Amazing dealership & well equipped friendly great staff" It was our first time buying/leasing BMW with BMW Rockville. We went for test drive and hooked on to the Vehicle and every question/ concern we had w It was our first time buying/leasing BMW with BMW Rockville. We went for test drive and hooked on to the Vehicle and every question/ concern we had was answered by Kevin Soltwedal. Kevin is very honest, helpful friendly professional person, We are very satisfied and purchased the vehicle we needed. Kevin helped us through the whole process from start to finish. Very friendly dealership - would definitely recommend. More

Stay away from these bums!!! Do not buy a car from them. Dishonorable, disreputable bums. They gave me a price in writing. It sat on the table for three days. I decided to "pull t Do not buy a car from them. Dishonorable, disreputable bums. They gave me a price in writing. It sat on the table for three days. I decided to "pull the trigger," and called the salesman. On my way driving to the dealership, he called me back and reneged. Said he wanted another $1,000. I went to the dealership and after hours of haggling, I was worn down and agreed to pay $600 more that the written quote, plus title, tags, etc. Now, six months later, some new employee who claims that he's there to fix problems, called me to say that I still owe them another $311!!!! This is after they screwed up the titling and I had to get new tags. Unbelievably bad dealings and zero customer service. Stay away from these bums. More