BMW of Rockville

Best Dealer Expieiernce This was by far my best car purchase experience. Listened to what I wanted and I was in and out in little over 1 hour. delivered the car and excellent This was by far my best car purchase experience. Listened to what I wanted and I was in and out in little over 1 hour. delivered the car and excellent follow up afterwards. More

WORST-EXPERIENCE-EVER If you are looking for a BMW, stay as far away from this dealership as you can. They are the most unprofessional people I have ever worked with my ent If you are looking for a BMW, stay as far away from this dealership as you can. They are the most unprofessional people I have ever worked with my entire life. Believe me when I say, this is no exaggeration. Do yourselves a favor, please, find another dealership. I attempted to lease a vehicle here. They treat you like a 2nd class citizen. After going through the on line application AND getting approved, this dealership brought me in and told me the payments would be increased based off "the report they ran." I asked if this report was different from the one BMW financial already processed and sent back an email confirming it was approved? It was crooked and I should have walked. 5 minutes later, everything was back on track (I wonder why). After putting down a deposit almost 3 weeks ago, I still don't have my car. They are non-responsive, management ignores your complaints, and they could care a less about the awful customer service they provide. I still think someone is playing a joke on me that is how ridiculous it has gotten. I still don't have my car, it's excuse after excuse on the paperwork. They have drawn my sick mother in on this, no remorse or regret on their end, they just keep going. It's a nightmare and all I want is the car I PAID to drive. Every day I am paying for insurance on a car I don't drive. This isn't the end. If I do not get my car in the next 24 hours I will take this up with corporate BMW, the Better Business Bureau of MD, and any other site I can find the opportunity to prevent people from giving this dealership any business. More

Wonderful Experience buying a BMW This was my first experience with BMW Rockville and Kevin Soltwedel. Kevin was very friendly, helpful, professional and honest. After a test drive and This was my first experience with BMW Rockville and Kevin Soltwedel. Kevin was very friendly, helpful, professional and honest. After a test drive and every question and concern I had was answered by Kevin. I was totally satisfied and purchased the vehicle I needed. Kevin helped me through the whole process from start to finish. Very friendly dealership - would definitely recommend. More

Friendly Place We had a great experience with BMW Rockville and Kevin Soltwedel in particular. All employees were friendly and knowledgeable and made sure all questi We had a great experience with BMW Rockville and Kevin Soltwedel in particular. All employees were friendly and knowledgeable and made sure all questions were answered. No high pressure tactics in negotiation. If you have researched and are prepared, you will have a great buying experience. More

Great experience The salesperson, Kevin Soltwedel is very knowledge on BMW products. It is very easy to negotiate. The people are very friendly. I like this dealer The salesperson, Kevin Soltwedel is very knowledge on BMW products. It is very easy to negotiate. The people are very friendly. I like this dealer More

Great Experience buying BMW from Kevin Soltwedel This was my first experience with this dealership. Kevin was very friendly, professional, knowledgeable and helpful. He was not at all pushy. He ma This was my first experience with this dealership. Kevin was very friendly, professional, knowledgeable and helpful. He was not at all pushy. He made it easy for me to get into the car I wanted quickly by buying out my leased vehicle a few months before my existing lease was up. The dealership is very attractive and comfortable. Everyone there is very willing to help in any way they can. More

Review for Kevin Soltwedel It was a great experience with the dealer at BMW Rockville. Kevin was very friendly and he knows what he was supposed to do. Explained very well with It was a great experience with the dealer at BMW Rockville. Kevin was very friendly and he knows what he was supposed to do. Explained very well with the options that I have, based on my requirements. I would strongly recommend my friends to get to this dealer. More

Bought a convertible with Roxanne Roch-Rigo This is my first BMW purchase (pre-owned 435i convertible) and Roxanne was referred to me by a business associate. From the beginning to the end, the This is my first BMW purchase (pre-owned 435i convertible) and Roxanne was referred to me by a business associate. From the beginning to the end, the experience was first class. Roxanne has perfect product knowledge - there were never any questions left unanswered. If you’re lucky, she may even give you a quiz to make sure you paid attention ;). Her warm smile and personality made me feel at home and comfortable. Behind the scenes, the friendly staff at BMW were very supportive and delivered on all promises. Thank you! Thank you!] - Adam R More

Fair trade, fair price, great CPO BMW! Dealt with Kevin Soltwedel over internet for car, he was not in day I stopped to see car, and advised me Chris Kutrumbis would take care of me, which Dealt with Kevin Soltwedel over internet for car, he was not in day I stopped to see car, and advised me Chris Kutrumbis would take care of me, which he did. I closed the deal with Kevin the next day - great dealership, good people to deal with. Kevin and Chris could not have been more accommodating. People can't believe this is a "used" car - looks like the day it left the factory. More

Super Suvin !!!!! We had an excellent experience with Suvin Viswanathan as our salesperson. He was attentive to our multitude of questions and helped us feel quite com We had an excellent experience with Suvin Viswanathan as our salesperson. He was attentive to our multitude of questions and helped us feel quite comfortable with our purchase. He was timely with communications and gave us good information with no pressure. We visited a large number of dealerships in the area for a variety of vehicles and Suvin stood out amongst the competition. Suvin has also followed up with us since we picked up our beautiful BMW and has let us know that we can reach out to him at any time. Daniel Ford in the Finance department was also friendly and helpful. I would recommend Suvin to anyone interested in having a good car buying experience !!!! More