BMW of Rockville

BMW Rockville Jack was terrible. Each person I spoke with referred me to Jack as the Director of Service. Jack was hostile and rude. He did not provide any type of Jack was terrible. Each person I spoke with referred me to Jack as the Director of Service. Jack was hostile and rude. He did not provide any type of service for his failing service department. It took many hours and tons of calls to finally get a hold of management and of course Jack was not "in his office". They try to charge thousands for "diagnostics". BMW of Rockville is TERRIBLE. Save your time and go somewhere else. More

Great Service!! Kevin Soltwedel offers profession, exceptional customer service that goes beyond your run of the mill sales experience and honestly, it was the most f Kevin Soltwedel offers profession, exceptional customer service that goes beyond your run of the mill sales experience and honestly, it was the most fun I’ve ever had in a dealership! While I was not ready to buy (not fault of Kevin’s), I look forward to purchasing my next car from him. More

Please avoid this place I stopped by for my BMW accident collision service and they kept my car for three month. They told me to give it to me in three weeks first and then n I stopped by for my BMW accident collision service and they kept my car for three month. They told me to give it to me in three weeks first and then nothing was done. I couldnt take to a different place because they disassemble my car. I had to pay all the rentals for three month calling twice or three times a day to check the status. Sometimes the person who answer the calls are rude. Overall please dont go here. More

Great Service! I had a Great time at BMW of Rockville. Suvin in sales helped me tremendously with finding me a new car. I enjoyed the dealership experience. It was I had a Great time at BMW of Rockville. Suvin in sales helped me tremendously with finding me a new car. I enjoyed the dealership experience. It was a very busy day but Suvin took care of me! We went over a few cars and their features and I ended up with a Great car. I would recommend YOU go see Suvin at BMW of Rockville sales department. More

Elliot Kwon rocks Elliot Kwon helped me to come out of my existing lease early and got me into a 2017 540 M sport. The car He spec'd with me was gorgeous. The price wa Elliot Kwon helped me to come out of my existing lease early and got me into a 2017 540 M sport. The car He spec'd with me was gorgeous. The price was fair. And most impressively he showed passion and service throughout. More

We Only Buy from Roxanne! After the expert sales service and connection through the years for our first 330xi, it was time for a change and she expertly helped us select down t After the expert sales service and connection through the years for our first 330xi, it was time for a change and she expertly helped us select down to an X5, picked up this week with great attention to detail throughout from Roxanne, helping at every stage proactively. A nice touch to wrap things up with a big red bow on our new vehicle for photos and a big hug! Thanks Roxanne and BMW Rockville! More

2nd Lease with BMW Rockville When I was ready for my 2nd lease with Roxanne at BMW Rockville, I didn't even have to ask what's my options... Roxanne had already picked out the ide When I was ready for my 2nd lease with Roxanne at BMW Rockville, I didn't even have to ask what's my options... Roxanne had already picked out the ideal car!! I appreciate the quality and service that Roxanne and BMW Rockville has done for me for my 1st BMW; and I look forward to being with them for years to come!!! More

Pleasureable purchasing experience! The only reason I went to BMW of Rockville initially was because of it's proximity to my work. The only reason I bought was because of Roxanne Roch! The only reason I went to BMW of Rockville initially was because of it's proximity to my work. The only reason I bought was because of Roxanne Roch! Exceptional attention to detail and she took care of every step for me along the way, making my purchase of the BMW X 6 M package a pleasure. Use them. Evan K More

Great Experience! I went in on a Saturday and the dealership was swamped. I had a scheduled appointment with Suvin (sales advisor). I Arrived on time and The car I aske I went in on a Saturday and the dealership was swamped. I had a scheduled appointment with Suvin (sales advisor). I Arrived on time and The car I asked about was waiting for me outside, the process was pretty quick, I was surprised how busy it was. I got the car I wanted though :) This is a Great dealership. More

Outsanding experience, We were very impressed with the professionalism and efficiency of our client advisor, Roxanne. She was extremely helpful and courteous throughout the We were very impressed with the professionalism and efficiency of our client advisor, Roxanne. She was extremely helpful and courteous throughout the process. We were not surprised as she has helped us purchase 2 cars in the past. BMW of Rockville is definitely a first class facility that I highly recommend. GT More