BMW of Rockville

First car! I worked with Roxanne in sales and Merlin with the BMW Genius and both were great! This was my very first car purchase, and Roxanne walked me through I worked with Roxanne in sales and Merlin with the BMW Genius and both were great! This was my very first car purchase, and Roxanne walked me through all the steps. She still follows up with me, even about two months after getting the car! The BMW technology can be a little overwhelming, so making the appointment with Merlin was so helpful. She sat with me one on one and went through all the features. Both ladies were wonderful to work with! More

Excellent Experience Roxanne Roch helped me find exactly the car I was looking for and made the entire process feel seamless. I would highly recommend here and look forwa Roxanne Roch helped me find exactly the car I was looking for and made the entire process feel seamless. I would highly recommend here and look forward to working with her again. More

Suvin Viswanathan My Client Advisor was extremely helpful. He made the time to make sure this was the car for me. I love my new car! I will be back. My Client Advisor was extremely helpful. He made the time to make sure this was the car for me. I love my new car! I will be back. More

Danny Goldin I had a beyond excellent experience with danny he gave me some kind of hope on getting a car that is reliable and nice best customer service experienc I had a beyond excellent experience with danny he gave me some kind of hope on getting a car that is reliable and nice best customer service experience I have ever had knew every detail and option for what i was looking for got me a 3series for a good price and great payments and i really appreciate the time he put in to get what I needed Thank you for the best experience More

Roxanne Roch made the purchase easy and enjoyable After getting poor treatment at a my usual dealership near me in Virginia, I called Roxanne Roch at BMW of Rockville. I had worked with her previousl After getting poor treatment at a my usual dealership near me in Virginia, I called Roxanne Roch at BMW of Rockville. I had worked with her previously helping an acquaintance purchase her vehicle and was impressed with her then. I also worked with this dealership for a friend who leased her SUV. She was able to get a reasonable deal together and we were able to take care of most of the work over phone and email. This was great since Rockville is not convenient for me to get to. I have been truly impressed with how well everyone is treated and how all of the staff seems to work as a team. I was already leaning toward a Performance Center delivery for the car and she clinched it with her encouragement. She seemed as enthusiastic about the car and the Performance Center as I was. Jose Vielma was also instrumental in ensuring my lease terms with all of my incentives went through including an unusual incentive. It was a Sunday and he made extra effort to make sure my incentives went through. I predict a long relationship with getting our BMW's form Roxanne in the future. More

Danny Goldin saved the day! I was car searching for a specific BMW while out of state and Danny was able to find the perfect one for me and helped make the whole car buying proce I was car searching for a specific BMW while out of state and Danny was able to find the perfect one for me and helped make the whole car buying process a smooth one. He was very knowledgable about the car and all of its features and was also able to answer my many questions. I had a limited time frame to work with and he made it possible, I will 100% recommend Danny! More

David Goldin, Client Advisor David was so helpful over the weekend when we were looking for a new car. He was very friendly and patient during the entire process. David was very k David was so helpful over the weekend when we were looking for a new car. He was very friendly and patient during the entire process. David was very knowledgeable about the car we were considering. He was able to answer our questions with ease and honesty. I would highly recommend David to anyone looking for a new BMW. More

Roxanne Roch is Amazing! I was coming to the end of my lease and went to BMW Rockville to discuss my options. I had the pleasure of dealing with Roxanne Roch, who was FANTAST I was coming to the end of my lease and went to BMW Rockville to discuss my options. I had the pleasure of dealing with Roxanne Roch, who was FANTASTIC. Her professionalism, efficiency and very pleasant personality made my experience extremely rewarding. Thank you Roxanne for the excellent service you provided ! Brigitte Kerby More

Roxanne Is Amazing! My car buying experience with Roxanne was excellent. She was very knowledgeable and sincere. I look forward to dealing with her in the future. I hi My car buying experience with Roxanne was excellent. She was very knowledgeable and sincere. I look forward to dealing with her in the future. I highly recommend her. More

Horrible customer service. Horrible experience. Make sure not to use D'Angelo Cates as a service adviser. Lack of customer service and hostile attitude towards customers is very Horrible experience. Make sure not to use D'Angelo Cates as a service adviser. Lack of customer service and hostile attitude towards customers is very prominent. Spoke with the Service Director (Jack), he could care less about the issues and would not make any effort to remedy the situation of the nasty attitude from the service adviser. I will not take my car to this dealer service again. I hope BMW corporation learns to take better care of their customers. More