BMW of Rockville

"BMW of Rockville Rocks because of Roxanne!" I've been a customer since they were called VOB. I came in to renew my lease on a 430xi. I cannot say enough about my positive experience working wit I've been a customer since they were called VOB. I came in to renew my lease on a 430xi. I cannot say enough about my positive experience working with Roxanne Roch. I'm so glad she was referred to me! Roxanne was very professional, patient, knowledgeable, friendly and considered my best interest. The process was seamless because of her. I highly recommend Roxanne & BMW of Rockville! More

"Execptional Service" I always have superb service whether it's scheduled or not. Joy will always accommodate me on a short notice, provide me with a complimentary loaner, I always have superb service whether it's scheduled or not. Joy will always accommodate me on a short notice, provide me with a complimentary loaner, and (most importantly) keep me in the loop with their communication. My service advisor, Joy Chilcoat, is the best advisor! More

BMW Rockville Rocks! This is the second time that my Embassy has leased a vehicle from BMW Rockville and the process was again so seamless and easy owing to our superb sal This is the second time that my Embassy has leased a vehicle from BMW Rockville and the process was again so seamless and easy owing to our superb sales representative Roxanne Roch, Rigo. More

Excellent Customer Service The Rockville branch made sure I found exactly what I was looking for in such a short period of time. I truly appreciate that I was not given the "run The Rockville branch made sure I found exactly what I was looking for in such a short period of time. I truly appreciate that I was not given the "run around" and was straight to the point. The X5 is a wonderful vehicle and I'm satisfied with the purchase. More

Nice to do business with I just renewed my lease on an X5. Roxanne dis an outstanding job of finding the car I wanted and making the exchange a seamless process I just renewed my lease on an X5. Roxanne dis an outstanding job of finding the car I wanted and making the exchange a seamless process More

BMW of Rockville truly rocks! Roxanne is truly the greatest sales person that I’ve ever worked with! My boss highly recommended her and despite having 3 other BMW dealerships close Roxanne is truly the greatest sales person that I’ve ever worked with! My boss highly recommended her and despite having 3 other BMW dealerships closer to us (we are both based in Arlington, VA), she reassured me that Roxanne was excellent and worth the drive to Rockville, MD. Boy, was she right! From day one, Roxanne immediately put me at ease with my search for a new vehicle as my current lease was expiring (not to mention, I recently had a bad experience at another BMW location). She truly is professional, efficient, kind & friendly and with her there are no games, price haggling, etc. -- the usual BS and everyone's fear when walking into a car dealership. We also had an excellent experience with James Wang who did our financing and simply made the worst part $$$ feel painless! We met Marshall by chance while waiting by the coffee machines. A conversation about coffee turned into questions about the car and before you know it, Marshall was doing his own research to get us additional information that we wanted. These collective experiences made our overall experience to be amazing…..BMW of Rockville truly rocks! More

Wonderul experience!! Renewed my lease and it was smooth sailing all the way. Excellent service, polite, friendly personable staff. Highly Recommend Roxanne Roch in Sales. Renewed my lease and it was smooth sailing all the way. Excellent service, polite, friendly personable staff. Highly Recommend Roxanne Roch in Sales. She was great!! More

True meaning of luxury The attention to every detail and the prompt response to inquiries made this a pleasant experience, which does not happen often when purchasing a car. The attention to every detail and the prompt response to inquiries made this a pleasant experience, which does not happen often when purchasing a car. When the car I wanted was not available, I drove a way in a "loaner", same model I had chosen. An attendant drove home with me so he could drive the loaner home and I wouldn't have to drive back. More

Outstanding Experience!! I cannot say one negative thing about my experience dealing with the Rockville BMW dealership! Everyone went out of their way for me and helped make I cannot say one negative thing about my experience dealing with the Rockville BMW dealership! Everyone went out of their way for me and helped make my dream come true of driving away in an M4. Roxanne Roch is no doubt the salesperson to see when you purchase your vehicle. She goes out of her way to ensure that the car buying experience is a pleasurable one! More

Perfect Purchase Roxanne R., David M. and the management of BMW Rockville made the purchase of my new 5 series easy and stress free. Roxanne is professional, knowledge Roxanne R., David M. and the management of BMW Rockville made the purchase of my new 5 series easy and stress free. Roxanne is professional, knowledgeable and goes above and beyond for her customers. More