BMW of Rockville

I recommend this dealership This dealer offered MSRP where other dealers were trying to sell an M2 over MSRP. Still you have to be careful there is some salesmanship going on. This dealer offered MSRP where other dealers were trying to sell an M2 over MSRP. Still you have to be careful there is some salesmanship going on. I did feel a lot of pressure to buy protection packages. Some I chose, One I decided on before picking up the car to be fair. I guess I'll find out if I made the right choice later. I don't like buyer protection plans in general. On a smaller note, I was told initially that nitrogen was required in the tires when I was putting a deposit down on the car. This was a $99 cost to me. Later I found it was not it was not required, but advisable due to the low profile tires. I negotiated a reduced price based on another BMW dealers advertised price for the same product and the manager approved this. When I picked up the car the $99 price was still on the invoice. I had to remind them of the managers deal. To their credit they honored it. It's been awhile since I bought a new car, overall it was a positive experience. This might be nit picking a bit, it's not much money but principle here. My SA Roxanne was very good, I would go back to her in the future, bottom line. More

Miracle Worker My experience at BMW Rockville was nothing short of Exceptional. Suvin over-turned a bad buy into the best buy. He is very knowledgeable and patient My experience at BMW Rockville was nothing short of Exceptional. Suvin over-turned a bad buy into the best buy. He is very knowledgeable and patient and made sure that we got the car we wanted with all the bells and whistles. He had to be GOD sent!! Given the circumstances resulting from a previous BMW dealer just weeks prior, Suvin made sure we were happy before we left the dealership and answered all of our questions, not to mentioned he followed up and even went a step further to get us an even lower interest rate. I highly recommend Suvin. His years of experience was proven based his ability to over-turn a previous bad deal. Thank you Suvin; you just earned yourself another customer. To seal the deal, Mr. Robert Ogust, the General Manager walked in Suvin's office as he worked with us, introduced himself, talked and laughed with us which made the entire experience even more memorable. Thanks BMW of Rockville!! More

Roxanne Rocks!! Had a tremendous experience with the entire team at BMW of Rockville, especially Roxanne Roch. They were all responsive, helpful, professional and ma Had a tremendous experience with the entire team at BMW of Rockville, especially Roxanne Roch. They were all responsive, helpful, professional and made the experience both rewarding and enjoyable. More

Worst experience at a service center - EVER Have had 5 tires put on car in 25K miles. Each time they blame it on the road. Unable to fix other problems after 10 times for same issues. Service Have had 5 tires put on car in 25K miles. Each time they blame it on the road. Unable to fix other problems after 10 times for same issues. Service person took my car home without my consent for weekend "test drive" put 180 miles on it and charged me to put gas into the car. Would not admit any wrong-doing but said that I would get car detailed and full tank of gas. I got the detail but they never made good on the gas. The service people are very rude and basically laugh at you when you become upset with their inferior service and practices. No sense in reporting to BMW North America - they just send your letter back to the dealer. Also, once you fill out your survey in a negative manner, they will not send you another survey. Find ANY other BMW dealer in the area before trying BMW of Rockville. More

Outstanding service Last Friday we leased our second car from this location and service never disappoints. Karen Cruz has been great over the years and definitely recomme Last Friday we leased our second car from this location and service never disappoints. Karen Cruz has been great over the years and definitely recommend working with her! More

Suvin wins the awesome dealer award!!! I wanted to take a second to note how pleased my mother and I were with Suvin Viswanathan during the purchase of our 2017 X3 and 740I. Suvin went ou I wanted to take a second to note how pleased my mother and I were with Suvin Viswanathan during the purchase of our 2017 X3 and 740I. Suvin went out of his way to deliver my mom’s car to her in Charles Town, WV and ensured to make himself available to answer any questions she may have. He was extremely courteous and considerate during my mother’s purchase and mine. It was because of his excellent customer service during the purchase of my 740 that I brought my mother in to buy her X3 one week later. In fact, once my wife’s lease is up on her car, I will bring her in to BMW Rockville to purchase an X5 from Suvin. More

First Rate Service! I recently purchased a 2017 BMW 440i xDrive Gran Coupe from BMW of Rockville. I had the pleasure of working with Roxanne Roch-Rigo (Client Advisor) I recently purchased a 2017 BMW 440i xDrive Gran Coupe from BMW of Rockville. I had the pleasure of working with Roxanne Roch-Rigo (Client Advisor) who assisted me from the pre-order of the vehicle to its subsequent delivery. Roxanne was extremely knowledgeable and went out of her way to ensure an exceptional car buying experience. Upon delivery, she took the time to familiarize me with the vehicle and explain the myriad of features/options. In addition, James Wang (Finance & Lease Advisor) was able to fully explain financing/warranty options. Both were easy to work with and provided stellar customer service. More

Best Experience-Awesome BMW of Rockville was fantastic to work with! I just moved to the area a week ago, and started in the service department with Russ Wickham. He was exce BMW of Rockville was fantastic to work with! I just moved to the area a week ago, and started in the service department with Russ Wickham. He was excellent and worked with me while I made a decision to trade my current BMW for a new vehicle. Then, the best experience buying a vehicle in my 30 years of purchasing cars with Roxanne. She was truly fabulous in every aspect from friendliness, forthright information, efficient, and responsive. Just a truly pleasant experience! More

Awesome Sales and Service I visited 2 other dealerships before walking into BMW of Rockville and was immediately greeted by my sales rep Suvin. Since I already knew pretty much I visited 2 other dealerships before walking into BMW of Rockville and was immediately greeted by my sales rep Suvin. Since I already knew pretty much what I wanted, Suvin and I got right down to business and made sure we found the perfect car for me! He was friendly, courteous, and I appreciated his honesty. As I left the dealership, I was pretty amazed as I watched him plug in his cell phone number into my phone and said call me if you need anything or have any questions... and as a new BMW owner, I definitely had a few! I ran into a few minor issues over the next two weeks (like not figuring out how to open my gas door and finding some spots I wanted cleaned in my car), but Suvin was patient with me and immediately responded to all of my questions and fixed any problems I had! Over the last 4 weeks since I purchased my car, I feel like he has been there to help me with whatever I need and fixed any issues I may have had. More

Excellent Buying Experience I visited BMW of Rockville for the first time last week and was immediately struck by the warm welcome extended by the staff in the reception area. Th I visited BMW of Rockville for the first time last week and was immediately struck by the warm welcome extended by the staff in the reception area. That was the beginning of a most enjoyable car-buying experience. Marshall Douglas (Client Advisor) was knowledgeable, very professional, courteous, attentive, responsive, and informative. He listened well, and willingly and patiently explored options based on my interests. There was no pressure selling, or attempt to dictate the outcome of the transaction (as happened at another Dealer.) I appreciated his honesty, integrity, and respect for my time. Interactions with other staff during the process was efficient. Overall, this was a refreshing and outstanding customer experience - complete with follow-up after the purchase . My daughter plans to buy her next car here as a result of what she observed. More