BMW of Rockville

Another successful car buying experience with Roxanne! This is our third BMW 3 series purchase since 2011, and Roxanne has made every process, a smooth and pleasant experience for us, and what has kept us This is our third BMW 3 series purchase since 2011, and Roxanne has made every process, a smooth and pleasant experience for us, and what has kept us coming back to her each time is not just her professionalism and efficiency, but also her commitment to always put us at ease with our purchases, and getting us the best possible offer. Thank you Roxanne for another successful car buying experience! More

Roxanne is the best It was a pleasure dealing with Roxanne. She's professional and efficient, Her warm smile put me at ease. She got me the best deal on my BMW. Very It was a pleasure dealing with Roxanne. She's professional and efficient, Her warm smile put me at ease. She got me the best deal on my BMW. Very hard-working individual. Highly recommended More

Roxanne Rocks! My wife and I recently purchased a 2017 BMW 3 series. Roxanne Rochs, the Rockville BMW client advisor, who sold her our new car, is an excellent profe My wife and I recently purchased a 2017 BMW 3 series. Roxanne Rochs, the Rockville BMW client advisor, who sold her our new car, is an excellent professional who is knowledgeable about her product; very easy to work with; timely with her responses to us about all issues related to our purchase; and made the purchase process very, very easy. She presented all the options to us in an easy to understand manner and we felt secure in her hands. I would recommend Roxanne at Rockville BMW for anyone looking to purchase a BMW, or just looking to purchase a vehicle in general. More

Roxanne made the whole car buying experience great . Everyone at the Rockville BMW dealership was professional, friendly and helpful. Most importantly Roxanne Rigo the client advisor we worked with was g Everyone at the Rockville BMW dealership was professional, friendly and helpful. Most importantly Roxanne Rigo the client advisor we worked with was great . She helped my daughter find the exact 2016 x-3 she was looking for , was very fair and negotiable in price and the consummate professional. She made sure everything got worked out with my daughter's trade and she drove her new car home the same day . Thank you for making my daughter happy . More

Smooth, Professional Buying Experience Roxanne Roch made the buying experience very low pressure, ending with my wife and I now owning our 3rd BMW. Roxanne was extremely knowledgeable, enth Roxanne Roch made the buying experience very low pressure, ending with my wife and I now owning our 3rd BMW. Roxanne was extremely knowledgeable, enthusiastic, and very generous with her time. We went to explore purchasing a new BMW, left briefly to consider our options, came back to the dealership, and then finalized a deal. David, the sales manager, stopped in to discuss leasing vs. buying and then was involved as we reached a happy agreement. We love our new car and believe we received a fair price form BMW of Rockville. All the people we dealt with were helpful, professional and thorough, all which led to a first-rate buying experience. More

Just Picked Up Our Fifth BMW from Roxanne!!! We just got our latest BMW from Roxanne. The process was smooth, efficient, and flawless as always. She's the only person we go to for our cars. If We just got our latest BMW from Roxanne. The process was smooth, efficient, and flawless as always. She's the only person we go to for our cars. If you want an extremely knowledgeable and communicative Client Advisor, she is the one to contact. Five Stars All Around!!! More

Caught this dealer lying about damage and CARFAX report I purchased a pre-owned BMW X4 from this dealer and noticed a stone chip in the windshield within 5 minutes of driving away. I returned with the car a I purchased a pre-owned BMW X4 from this dealer and noticed a stone chip in the windshield within 5 minutes of driving away. I returned with the car and they insisted that the damage happened after I drove it off the lot. I called an auto glass company to fix the chip at my expense. When the technician arrived and examined the windshield chip, he noticed that it was repaired before and showed me the resin from the prior repair. The damage was not disclosed by the dealer and they hid it from the CARFAX report before I purchased the car. BMW of Rockville was the only prior owner of the car and did not disclose this damage or attempted repair I would not trust this dealer and would not recommend them to anyone. More

Flawless Buying Experience! I had been working for well over a month with another local dealership in trying to lease a 2016 528xi, I never felt truly comfortable with the negoti I had been working for well over a month with another local dealership in trying to lease a 2016 528xi, I never felt truly comfortable with the negotiation. I decided to go to BMW Rockville to compare pricing and planned to go back to the other dealership to purchase. Well let's just say that didn't happen. I entered the dealership and was greeted by Karen, I knew at that time I was going to buy a car that day. Well let's just say between her, Nick (General Sales Manager) and James ( Finance Manager), I literally walked out 4 hours later with the car I wanted at the price I wanted to pay. For me as important as the price was, the level of service was something that you don't usually see during the car buying process. I can't wait to share this experience with my friends. It was a true pleasure. More

Excellent customer service Came in after calling from the lobby of another dealership and was told to come in. I met with Suvin who promptly showed me the cars we were requestin Came in after calling from the lobby of another dealership and was told to come in. I met with Suvin who promptly showed me the cars we were requesting. He was patient and kind. There was no beating around the bush here which we appreciated greatly. We will be coming back next year for the next one! More

Excellent Customer Service I received the greatest customer service from Roxanne. The experience was smooth. Roxanne is an asset to the team. The other team members were courteo I received the greatest customer service from Roxanne. The experience was smooth. Roxanne is an asset to the team. The other team members were courteous. More