BMW of Rockville

Five stars for Danny Goldin Excellent and patient assistance from Danny as he helped me understand the features of my new BMW. He explained shortcuts and provided easy-to-use hin Excellent and patient assistance from Danny as he helped me understand the features of my new BMW. He explained shortcuts and provided easy-to-use hints. More

Impressive customer service I was rather disappointed to learn about the clutch in need of replacement on my three and a half year old 328i knowing that my previous 325i had no c I was rather disappointed to learn about the clutch in need of replacement on my three and a half year old 328i knowing that my previous 325i had no clutch issues during the 8 year tenure. I shared my concern with Scott Cascone, the service manager, who readily agreed to make inquiries with BMW directly. Scott notified me within the next 48 hours, as promised, about the BMW decision to cover 60% of the repair cost. The attention and courtesy of the stuff during the next step of bringing the car for the repair and arrangement of a loaner vehicle was invaluable. Scott personally oversaw the entire process and kept me informed via phone calls and e-mail to the very point when my car with a newly installed clutch was ready for the pick up. I am very impressed with his professionalism and personable approach and wish him best in his future endeavors. Thank you, AT More

Responsive. Knowledgeable. Friendly. Professional. From the moment I sent my first email to Roxanne Roch of BMW of Rockville, I knew I was in good hands. She replied right away and set up a time for me From the moment I sent my first email to Roxanne Roch of BMW of Rockville, I knew I was in good hands. She replied right away and set up a time for me to come in that worked with my schedule - and our friendly/polite banter made me look forward to meeting her. I went in to see Roxanne on the weekend and expected to just begin to discuss my purchase. Roxanne had such a great way about her - casual - no pressure - knowledge of ALL the cars in and out, nuts to bolts. I couldn't believe when I actually got in my car that I purchased and drove it off the lot that same day - very uncharacteristic of me! But she took such great care of me and made me so comfortable and well informed that it didn't seem rushed at all. I knew I was getting a great deal and I trusted her. In addition to Roxanne, everyone I came in contact with was friendly and made me feel very comfortable. I unknowingly walked into the pre-owned car show room to start my visit and the salesman there personally escorted me over to the new car sales area when they realized I was in the wrong place. He brought me right into Roxanne's office where she was waiting for me. Buying my first BMW, I expected a certain level of service throughout the process as it is a world class product, but my expectations were exceeded. It was such a great experience working with Roxanne and the whole gang. If you live in the Capital Region and you are planning on buying a BMW, it is a no-brainer that this is the right place to go. More

Awesome, Exceptional Service , Knows service excellence I had superb service when my car needed an unscheduled emergency service. They were able to accommodate me on a short notice, provide me with a compli I had superb service when my car needed an unscheduled emergency service. They were able to accommodate me on a short notice, provide me with a complimentary loaner, and (most importantly) keep me in the loop with their communication. My service advisor, D'anglo, is the best advisor! Lance Mitchell and Scott Cascone runs a fantastic service organization and should be commended. Thank you Guys!!! More

Great customer service overall. Danny Goldin was the "genius" assigned to me, to explain how my new BMW works, he knows the car very well and explains things easily to understand. I Danny Goldin was the "genius" assigned to me, to explain how my new BMW works, he knows the car very well and explains things easily to understand. I left knowing that I can call Danny at any time. Excellent employee!!!! Thanks. More

BMW of Rockville - Marshall Douglas I had the most pleasant experience on making my purchase of my BMW 328i, Marshall Douglas took me through the purchase with ease. He explained the ve I had the most pleasant experience on making my purchase of my BMW 328i, Marshall Douglas took me through the purchase with ease. He explained the vehicle in depth. His knowledge, expertise and professionalism was excellent! Kudos, for a job well done! I will recommend him to all my family and friends! Thanks again Marshall! More

Love my Car. Love my BMW Experience! Roxanne Roch is a fantastic sales person.. She found the perfect car for me that had all the features I was looking for, in the price range I could li Roxanne Roch is a fantastic sales person.. She found the perfect car for me that had all the features I was looking for, in the price range I could live with. And the whole experience was so welcoming from start to finish. First rate customer service—the whole buying experience was stress-free. I'm a very happy customer. More

2015 CPO X6 Very easy to work with. Very knowledgeable. Was from out of town and they got me in and out so I could be on the road quickly. Very easy to work with. Very knowledgeable. Was from out of town and they got me in and out so I could be on the road quickly. More

Excellent CPO / Excellent service My wife and I purchased a CPO BMW 550ix and it was an ideal car buying experience. Everyone we interacted with at BMW Rockville was exceptionally pro My wife and I purchased a CPO BMW 550ix and it was an ideal car buying experience. Everyone we interacted with at BMW Rockville was exceptionally professional and friendly throughout the process. We would absolutely purchase a future vehicle from this dealership. More

Awesome Experience My wife and I purchased a BMW 340xi - and we had a great experience, from start to finish. This was a very low-pressure experience, and Marshall was My wife and I purchased a BMW 340xi - and we had a great experience, from start to finish. This was a very low-pressure experience, and Marshall was fantastic to deal with. He worked hard to locate the vehicle that we wanted, and exceeded all of our expectations. This is not the closest BMW dealership to where we live, but it's worth the extra drive. Highly recommended! More