BMW of Rockville

Customer service I guess my previous review was removed.. Apparently they one accept positive reviews at this dealership. The customer service means nothing here. I w I guess my previous review was removed.. Apparently they one accept positive reviews at this dealership. The customer service means nothing here. I was looking at a car on their lot as well as a similar car at another dealership. I quickly found out that they do not care about the customer. Started off with two sales people and then was pawned off to one of the managers. Horrible experience and a waste of two days. Couldn't even return a phone call. They would just rather communicate through emails.. More

Encore consult Danny Goldin is an extremely knowledgable and personable consultant and gave my husband and me an excellent review of the functionality of the infotai Danny Goldin is an extremely knowledgable and personable consultant and gave my husband and me an excellent review of the functionality of the infotainment system and all the bells, whistles, buttons and switches in my new X1. As a newcomer to this kind of technology I especially appreciated his patience and willingness to go over steps more than once, as well as explain things in an intuitive fashion. I wish I could say I got it all the first time, but I suspect I will have to call him back - but I know I will get an answer quickly and completely. More

Best deal in town. I have searched for i3 few weeks and negotiated with 4 BMW dealers. Marshall Douglas from BMW of Rockville was very pleasant to work with. Honest, res I have searched for i3 few weeks and negotiated with 4 BMW dealers. Marshall Douglas from BMW of Rockville was very pleasant to work with. Honest, respectful of my time and knowledgeable. I will definetly refer my friends to Mr. Douglas. Thank you. More

Purchasing My Dream Car BMW 535I I have been wanting to purchase a BMW 535 I for sometime and have been researching on the Internet. I found BMW of Rockville to have the color car I w I have been wanting to purchase a BMW 535 I for sometime and have been researching on the Internet. I found BMW of Rockville to have the color car I wanted and the best internet price. When I visited the dealership that day, I was not expecting to purchase the car the same day.However, I was greeted by Wali Alimi in such a friendly, cheerful and professional manner, that I ended up driving my dream car out of the dealership to my home. Wali is an outstanding sales person who is very knowledgeable of the product he sells. He was patient with me, did not try to rush me and he throughly answered all of my questions and addressed my concerns. He stayed with me until the end and made my experience at BMW of Rockville a positive one. BMW of Rockiville has excellent staff who are helpful, friendly and courteous. Based on my experience I highly recommend this dealership as the place to go to purchase a BMW. More

Great Shopping Experience I was provided excellent service throughout the entire car buying process and I would definitely recommend this dealership to friends for their future I was provided excellent service throughout the entire car buying process and I would definitely recommend this dealership to friends for their future car purchase. More

"Very Professional and Straight Forward" My 2nd BMW purchase went so smoothly. Met Carlos when he was at BMW of Arlington in 2007 when we bought our first one. Carlos knows their products v My 2nd BMW purchase went so smoothly. Met Carlos when he was at BMW of Arlington in 2007 when we bought our first one. Carlos knows their products very well. He was easy to work with and streamlined the process so I could get the help I needed without any hassle. We especially appreciated that he did not push any additional features but offered advices to meet our needs and trade-in value. I highly recommend him. More

Sets the example for all car dealers. Kudos to Roxanne Roch We just bought our third BMW from Rockville. It is a tremendous dealership with personal and attentive service. Your needs are paramount and their c We just bought our third BMW from Rockville. It is a tremendous dealership with personal and attentive service. Your needs are paramount and their committment to make you happy is exceptional. I have always worked with Roxanne Roch. She is the brightest of stars--diligent, hardworking, caring and responsive. More

Biggest bunch of crooks! Waited 2 months for my new BMW. When they called I was in Ocean City. I left immediately to go get my new car. When I'm about 10 minutes away, they ca Waited 2 months for my new BMW. When they called I was in Ocean City. I left immediately to go get my new car. When I'm about 10 minutes away, they called and said pick it up tomorrow, there's a problem. The key needed to be reprogrammed. So next day they called again said it's ready. I went there all excited about my new car. When I arrived they had it outside waiting. I walked up to it and looked inside and I couldn't believe what I was looking at. Grease on seats and console. I was ready to walk away at that point but I went inside and asked my salesman if that was my car. He said yes and I said the cars a mess. He walked out and looked inside and said I'll fix it. He went inside and grabbed a rag and wiped the grease away, still leaving a residue on the seats.Then he went inside the showroom room and came out with a spray can of something and kept spraying and wiping, asking me how's it look now. I kept noticing a spot on the red leather seat that wouldn't come out. He went and got the sales manager. Then the sales manager got the detail man. The detail man looked at it and said some of the dye was missing off the seat. The salesman said that they could touch it up with red dye. WHAT THE xxxx! This was a brand new car! At that point I said I'm walking away from this deal. Then the sales manager said this was a special order car. Did they really think I cared about it being a special order car. IT WAS DEFECTIVE!!! He then said I want you to be satisfied and said he'd order me a new seat from Germany and I'd get it in about 3 weeks. Look this is a new car. I ordered a new car in new car condition. I don't want a new car that needs work. I said forget it. And then sales manager again said this was a special order. I ask him for my deposit back which was 1000.00. Once again he repeated himself about it being a special order. He refused to give me deposit back. I ended up buying a new Porsche from Silver Spring Porsche Audi. They knocked 14000.00 off a new Porsche without any haggle. BMW of Rockvile had knocked off 3500.00 on a new BMW and they were acting like that's the best deal out there when They did it. I haven't got around yet to small claims court yet but writing reviews and warning people to stay away from these crooks gives me some satisfaction. More

Five stars for Danny Goldin Excellent and patient assistance from Danny as he helped me understand the features of my new BMW. He explained shortcuts and provided easy-to-use hin Excellent and patient assistance from Danny as he helped me understand the features of my new BMW. He explained shortcuts and provided easy-to-use hints. More

Impressive customer service I was rather disappointed to learn about the clutch in need of replacement on my three and a half year old 328i knowing that my previous 325i had no c I was rather disappointed to learn about the clutch in need of replacement on my three and a half year old 328i knowing that my previous 325i had no clutch issues during the 8 year tenure. I shared my concern with Scott Cascone, the service manager, who readily agreed to make inquiries with BMW directly. Scott notified me within the next 48 hours, as promised, about the BMW decision to cover 60% of the repair cost. The attention and courtesy of the stuff during the next step of bringing the car for the repair and arrangement of a loaner vehicle was invaluable. Scott personally oversaw the entire process and kept me informed via phone calls and e-mail to the very point when my car with a newly installed clutch was ready for the pick up. I am very impressed with his professionalism and personable approach and wish him best in his future endeavors. Thank you, AT More