BMW of Rockville

Excellent and Professional This was our second 2016 X3 BMW in 7 months. We were lucky to have Michael Zheng and Roxanne Roch help us for both transactions. They are an outstan This was our second 2016 X3 BMW in 7 months. We were lucky to have Michael Zheng and Roxanne Roch help us for both transactions. They are an outstanding team. They were patient, professional, fair, and made the process seamless. We cannot imagine purchasing our next car from anyone else. More

Roxanne is AMAZING!!!!! Roxanne made our first experience leasing a BMW a SUPER easy and enjoyable one! She was patient, knowledgeable and so kind to our family. We are so th Roxanne made our first experience leasing a BMW a SUPER easy and enjoyable one! She was patient, knowledgeable and so kind to our family. We are so thankful for everything she did for us and for making our experience special! More

VEHICLE NUMBER 4 If you are looking for a fair, efficient and seamless transaction, ask for Ms. Roxanne Roch. No one does it better. I would have my Mom lease from her If you are looking for a fair, efficient and seamless transaction, ask for Ms. Roxanne Roch. No one does it better. I would have my Mom lease from her. More

Awesome Sales Experience Often great service is not just right around the corner. In my case, it was 440 miles from my home. This was the one way distance I drove to BMW of Ro Often great service is not just right around the corner. In my case, it was 440 miles from my home. This was the one way distance I drove to BMW of Rockville to obtain great service. My whole experience with all involved was well worth the drive. I now know where I will be coming again when it will be time to trade in. Thank you to my salesperson- Suvin for making my dream vehicle a reality. More

The Genius in the Genius program Working with Danny Goldin to get my questions answered on our new X5 was a real time saver. He has a real talent to teach. If you really want to know Working with Danny Goldin to get my questions answered on our new X5 was a real time saver. He has a real talent to teach. If you really want to know what makes a BMW the best, be sure to spend a few minutes with Danny. More

Great experience, professional service. Everything was great I bought a new X3 and found the experience to be everything I expected from BMW. I actually had a great time with DuBois by salesman. He answered all I bought a new X3 and found the experience to be everything I expected from BMW. I actually had a great time with DuBois by salesman. He answered all my questions and found just the right car for me. Not a single complaint. More

Our third Outstanding experience with Roxanne We just purchased our third BMW from Roxanne. As always very professional, knowledgable and extremely pleasant. Patiently spent time and the time so c We just purchased our third BMW from Roxanne. As always very professional, knowledgable and extremely pleasant. Patiently spent time and the time so car,color selection and late to go over new features of the car. From the beginning to the end was very pleasant experience, just buying our third car from her is an attest to her professionalism and caring about her clients. Employee dealt with Roxanne Roch More

Roxanne Rocks Roxanne sold me my first BMW in Virginia, and I drove to Rockville, MD to do business with her again. The dealership is well appointed, and the staf Roxanne sold me my first BMW in Virginia, and I drove to Rockville, MD to do business with her again. The dealership is well appointed, and the staff seems to be professional and friendly. I had to take a conference call during my visit and they provided me with a quiet office. The service is great... And once again Roxanne rocks. More

Buying experience with James Tan The buying experience at this dealership is sensational. James Tan helped us find the right car for us, he is knowledgeable and was very accommodating The buying experience at this dealership is sensational. James Tan helped us find the right car for us, he is knowledgeable and was very accommodating to our schedules which made the purchasing process much easier and comfortable than at other dealerships. More

An outstanding experience from start to finish My wife and I decided it was time for a new car. We had not made any decision as to exactly what kind of car but thought we wanted a small SUV. Whe My wife and I decided it was time for a new car. We had not made any decision as to exactly what kind of car but thought we wanted a small SUV. When we arrived at BMW of Rockville, we walked into the showroom and the first person we met was Robert Ogust, General Manager. He talked briefly with us in a very friendly way and told us that because they were so busy on that day it would be a few minutes before a client advisor would be available to meet with us. He then offered us coffee or something to drink while we waited. It was a very good beginning to our visit. In a short time, Mr. James Tan, client advisor, came over to us and asked what kind of cars we would like to see. When we told him a small SUV, he took us to see the three different SUVs on the showroom floor, the X5, X3 and X1. We liked what we saw with the X1. The car on the showroom floor was a 2016 model and he said that he wanted to be sure we knew that they had previously owned cars from 2015 and earlier that were in excellent condition and came with good warranties. We looked at a few but we decided that we would like to drive the 2016 X1. The test drive was a very, very positive experience. Mr. Tan knew the car inside and out and while my wife drove, he explained in great detail how all the bells and whistles worked. It was far and away the most positive test drive and overall experience we had during our car shopping. When we got back to the dealership he sat with us and explained what the total cost would be and how we could move forward if we so chose. We did chose to move forward and left BMW Rockville with a new X1. We did not have the title for our trade in car so came back the following day with the title. Mr. Tan met us then and sat for about an hour going through all the questions that my wife and I had about how to work the sophisticated equipment that came with the car. The BMW X1 was a big purchase and at no time did we feel any undo pressure to move forward if we were not ready. Mr. Tan was an outstanding representative of BMW Rockville and we will recommend the dealer and him specifically to our friends. More