BMW of Rockville

An outstanding experience from start to finish My wife and I decided it was time for a new car. We had not made any decision as to exactly what kind of car but thought we wanted a small SUV. Whe My wife and I decided it was time for a new car. We had not made any decision as to exactly what kind of car but thought we wanted a small SUV. When we arrived at BMW of Rockville, we walked into the showroom and the first person we met was Robert Ogust, General Manager. He talked briefly with us in a very friendly way and told us that because they were so busy on that day it would be a few minutes before a client advisor would be available to meet with us. He then offered us coffee or something to drink while we waited. It was a very good beginning to our visit. In a short time, Mr. James Tan, client advisor, came over to us and asked what kind of cars we would like to see. When we told him a small SUV, he took us to see the three different SUVs on the showroom floor, the X5, X3 and X1. We liked what we saw with the X1. The car on the showroom floor was a 2016 model and he said that he wanted to be sure we knew that they had previously owned cars from 2015 and earlier that were in excellent condition and came with good warranties. We looked at a few but we decided that we would like to drive the 2016 X1. The test drive was a very, very positive experience. Mr. Tan knew the car inside and out and while my wife drove, he explained in great detail how all the bells and whistles worked. It was far and away the most positive test drive and overall experience we had during our car shopping. When we got back to the dealership he sat with us and explained what the total cost would be and how we could move forward if we so chose. We did chose to move forward and left BMW Rockville with a new X1. We did not have the title for our trade in car so came back the following day with the title. Mr. Tan met us then and sat for about an hour going through all the questions that my wife and I had about how to work the sophisticated equipment that came with the car. The BMW X1 was a big purchase and at no time did we feel any undo pressure to move forward if we were not ready. Mr. Tan was an outstanding representative of BMW Rockville and we will recommend the dealer and him specifically to our friends. More

New BMW X5 Our CA Roxanne was a true professional throughtout the sales process. During the test-drive she showed thorough knowledge of the vehicle and demonstra Our CA Roxanne was a true professional throughtout the sales process. During the test-drive she showed thorough knowledge of the vehicle and demonstrated its key features and capability very fluidly while allowing my wife and I to enjoy the experience at our own pace. She showed great patience while we decided on colors and other options, always willing to take us back to the garage to take a 2nd, 3rd, and 4th look at models just to make sure. She engaged us through-out the process and went above and beyond what we expected from a client-advisor and is the primary reason we chose to purchase from BMW Rockville. We will definitely be coming back here for our next vehicle! More

An Exhilararing Experience! Danny Goldin, Product Genius, you must meet first before meeting Marshall Douglas, Client Advisor. I GUARANTEE your experience in purchasing a new B Danny Goldin, Product Genius, you must meet first before meeting Marshall Douglas, Client Advisor. I GUARANTEE your experience in purchasing a new BMW will be exhilarating! You will get the vehicle you want at the price you want to pay. Danny Goldin is kind, efficient, knowledgeable and honest. Marshall Douglas is sincerely interested in you and the vehicle you are interested in purchasing. No high pressure or flip the script deals. Respectful, polite, extremely knowledgeable, honest and thoughtful. More

Lease of 2016 BMW M3 My salesperson, Roxanne Roch-Rigo, was the consummate professional in leasing to me my 2016 BMW M3, keeping me informed of the car's status during del My salesperson, Roxanne Roch-Rigo, was the consummate professional in leasing to me my 2016 BMW M3, keeping me informed of the car's status during delivery, and providing a seamless, stressless, and pleasant experience during the day of delivery. Roxanne took care of all of the details during delivery; thoroughly explained the leasing process and the operation of the car; pointed out a small bubble in the protective paint film that I would have missed, assuring me that the issue would be addressed, and even cleaned the license-plate frame that I transferred from the M3 that I traded on the new one; and otherwise made the experience entirely positive. I would highly recommend Roxanne, who is a delight to know and with whom to work—and who sold a BMW to our son as well—to any prospective BMW customer! More

BMW 328i Xdrive - Fabulous! I originally thought about getting a used 328i 4 door X drive. After I spoke with Suvin, he said he could get me more car for my money for a new car ( I originally thought about getting a used 328i 4 door X drive. After I spoke with Suvin, he said he could get me more car for my money for a new car (2015), and he did just that! I am so happy with my new car and really appreciated the service at BMW Rockville. They found me MY Ultimate Driving Machine for a price I could afford. More

Suven was a pleasure to work with Suven provided outstanding service to help us purchase a Bmw. He was warm and friendly and answered all our questions patiently. I liked the fact that Suven provided outstanding service to help us purchase a Bmw. He was warm and friendly and answered all our questions patiently. I liked the fact that he was straight forward and would highly recommend him to potential buyers visiting BMW of Rockville More

very accomodating and very knowledgeable our sales rep was very knowledgeable and very friendly. I would recommend him and the dealer to others. liked the fact that they have followed up to our sales rep was very knowledgeable and very friendly. I would recommend him and the dealer to others. liked the fact that they have followed up to see how we are doing with the car More

Excellent Customer Service I am extremely satisfied with my experience at the BMW of Rockville. I had the pleasure of working with Roxanne Roch-Rigo who provided top notch cust I am extremely satisfied with my experience at the BMW of Rockville. I had the pleasure of working with Roxanne Roch-Rigo who provided top notch customer service. Roxanne was assigned to me when I called in to make an appointment. As soon as I arrived I knew I was in good hands. That dreaded feeling of car buying disappeared as soon as I walked in and was greeted by Roxanne. She made me feel welcome and at ease. I traded in my Lexus for a BMW. Once we knew which car I wanted, Roxanne took care of every little detail - got the car cleaned and ready, took care of the paperwork, etc. Most of us don't particularly enjoy the car buying process, but with BMW of Rockville and Roxanne, it will actually be a pleasure. Definitely recommend them to other buyers. More

Purchase experience I recently purchased a 2015 650ix Gran Coupe from BMW of Rockville. DuBois Kelly was my client adviser, and he went the extra mile to ensure my satisf I recently purchased a 2015 650ix Gran Coupe from BMW of Rockville. DuBois Kelly was my client adviser, and he went the extra mile to ensure my satisfaction. First, I was pleased with the deal itself; I got the car I wanted, appointed the way I wanted it to be, and at a fair price. DuBois and his colleagues made the paperwork painless as possible and everyone was mindful of my time. I would not hesitate to recommend the dealership and those who served me well on this purchase. More

Very positive experience I had a very positive experience purchasing my BMW X1 at BMW Rockville. The dealership was beautiful, and I had the ability to see many BMWs and test I had a very positive experience purchasing my BMW X1 at BMW Rockville. The dealership was beautiful, and I had the ability to see many BMWs and test drive two cars. My sales advisor, Marshall Douglas, was extremely knowledgable about the vehicles. Equally important, he was not a high-pressure salesman, but low-key and helpful, answering all my questions and allowing me to proceed at my pace. More