BMW of Rockville

Great Experience My husband and I purchased our second BMW and couldn't have been happier with the service we received from Roxanne. After experiencing many issues wit My husband and I purchased our second BMW and couldn't have been happier with the service we received from Roxanne. After experiencing many issues with our first vehicle, I made an impromptu visit to the showroom during my service appointment to discuss my options. I truly value people who are honest, fair, realistic and understanding; and Roxanne was just that! She understood our situation and need and found the best options for us to consider. In the end, we were able to transition out of our 2007 X5 and into a 2015' 428i Gran Coupe with lots of bells and whistles that same day. We're so grateful and will continue to do business with Roxanne in the years to come. More

Salesman Suvin Viswanathan was awesome!!! Highly Recommended I am writing this review to extend my sincerest appreciation for the excellent salesmanship of Suvin Viswanathan. Suvin handled the purchase of one o I am writing this review to extend my sincerest appreciation for the excellent salesmanship of Suvin Viswanathan. Suvin handled the purchase of one of my dream cars a 2015 BMW 428i Hardtop Convertible (astor blue)..... Suvin's sales techniques go beyond belief in my opinion...He exhibited a level of professionalism that gives him an "edge" in this profession. This is a rarity in today's market. I looked all over the country for this color car, I had OK pricing from other dealerships but Suvin handled himself in such a way, from the very first introduction over the phone to the end of the sale, with his no-pressure and honest sales techniques that he sealed the deal with ease. Most importantly he kept his word and gave me a deal that was unbeatable. He follows up, as well as responds quickly to any questions I may have. I could go into much more detail in regards to the experience from beginning to end, but that would take more than one page. I am new to owning a BMW and I absolutely love it so far!!! Suvin Viswanathan deserves a 'Pat on the Back' for an excellent job done and for his outstanding customer service. More

Roxanne Rocks! I recommend her whole-heartedly! Roxanne was so patient and informative when answering questions (beginning with those from my parents). She helped me with my auto insurance as well, Roxanne was so patient and informative when answering questions (beginning with those from my parents). She helped me with my auto insurance as well, which was so helpful considering I really didn't know what I was doing. She took a great deal of time explaining the features in the X3, since my 2004 X3 did not contain the same technology. Roxanne set up my phone so that I can talk hands free if need be. I am so grateful for her help in making this process go smoothly for myself and family. Did I mention the patience with my parents? Roxanne is a saint in my eyes! Jennifer Owen Happy BMW Owner More

Great deal quick and easy. My salesman Elliot Kwan was terrific.. His knowledge of my vehicle was second to none. Elliot was extremely professional for beginning to the end. E My salesman Elliot Kwan was terrific.. His knowledge of my vehicle was second to none. Elliot was extremely professional for beginning to the end. Elliot is a true asset to BMW and the Rockville dealership. I am already looking forward to our next transaction.. Thank you Elliot for making my purchase a great experience. James Fricchione More

Great experience from start to finish My purchasing experience with Dubois was excellent and the follow up support, including with Jennifer in the BMW genius group, was very helpful. I ca My purchasing experience with Dubois was excellent and the follow up support, including with Jennifer in the BMW genius group, was very helpful. I can highly recommend BMW of Rockville and this team. More

Wonderful experience buying a new car Amazingly great experience purchasing my 4th BMW. Roxanne from Rockville BMW was exceptionally professional and knowledgeable. This was by far the m Amazingly great experience purchasing my 4th BMW. Roxanne from Rockville BMW was exceptionally professional and knowledgeable. This was by far the most pleasant car buying process that I have ever had. She was patient, understanding and took every step to locate the exact car that I wanted. I was very pleased from selection to delivery. I would highly recommend Roxanne to anyone and look forward to working with her again. More

Excellent experience while buying a new car I bought a new BMW 320i xdrive and had amazing experience while purchasing it. I strongly recommend James Tan from BMW of Rockville to all of my frien I bought a new BMW 320i xdrive and had amazing experience while purchasing it. I strongly recommend James Tan from BMW of Rockville to all of my friends and others too. He stands out uniquely with the way he introduced the car and its features, was amazing..!! I appreciate his patience in introducing the car to me though he is running late at the EOD. He understood my requirement and budget and has shown me a perfect car which matches my interest. James done his best during pricing, he managed to get a very good deal over the market price of the car. I also appreciate the finance manager's of BMW Rockville. Overall, I am very pleased and highly satisfied from starting of the process till the delivery. Thanks James, I am enjoying my new car. More

Excellent Service Department My service experience was the best I have ever had, EVER!!! I recommend Jeff Doss for any service work you may need. jdoss@bmwrockville.com or 240-2 My service experience was the best I have ever had, EVER!!! I recommend Jeff Doss for any service work you may need. jdoss@bmwrockville.com or 240-283-8839. More

Outstanding Sales and Customer Service Roxanne and David were wonderful and efficient. They both took as much time to address every concern I had and addressed every single concern I had. Roxanne and David were wonderful and efficient. They both took as much time to address every concern I had and addressed every single concern I had. They were both customer friendly and provided me with the necessary assistance from start to finish. No RUSHED deal here. I will definitely recommend them again and again. Roxanne made the car buying experience the most pleasant I have ever experienced. BMW of Rockville has a lifetime customer. Thanks Roxanne and David for providing me with such exceptional customer service. Thanks Sean for your wonderful assistance as well. More

Exceed Expectations The great customer service mentality at BMW of Rockville is evident with all the people that work in the service department. Essex at the service ent The great customer service mentality at BMW of Rockville is evident with all the people that work in the service department. Essex at the service entrance is always so welcoming and sets the stage for a great experience. The service associates always are helpful and keep you informed regarding the schedule and scope. When I need an oil topping, I call in advance - the oil is waiting and i am in and out in minutes. Great job and thanks. More