BMW of Rockville

Responsive and professional After a rocky start, BMW of Rockville staff were very responsive to my concerns and my requests. They proved to be professional and obviously care ab After a rocky start, BMW of Rockville staff were very responsive to my concerns and my requests. They proved to be professional and obviously care about maintaining their high standards of customer service. I'm very happy with my new 320xi! More

"Well Done" Roxanne Roch-Rigo was ready for me and well organized before I walked in the door. A few short hours later, with the efficient help of Kenny Poerstel Roxanne Roch-Rigo was ready for me and well organized before I walked in the door. A few short hours later, with the efficient help of Kenny Poerstel in Finance, I drove away happy in my new gently used BMW 535. Five days later when I came back for an Encore session with Product Genius, Danny Goldin, I was again impressed with the quality of the service and sincere willingness to help. Thank you. More

Exceptional, as always! This was our second experience leasing a BMW through Roxanne Roche at BMW of Rockville. Although we live in Virginia (with dealerships much closer to This was our second experience leasing a BMW through Roxanne Roche at BMW of Rockville. Although we live in Virginia (with dealerships much closer to home), we came back to this dealership the second time because we knew the leasing experience and quality of service would be as exceptional as it was the first time – and we were right! Roxanne and her team are professional, efficient and friendly, and they always make sure all of our questions are answered and needs are fulfilled. Thank you, Roxanne! We’ll sing your praises to our friends and colleagues, and will be back when we are ready for our next BMW! More

Outstanding service I was thoroughly impressed and satisfied with the entire experience with Roxanne Rigo and Rockville BMW. They were very pleasant and extremely profess I was thoroughly impressed and satisfied with the entire experience with Roxanne Rigo and Rockville BMW. They were very pleasant and extremely professional in all areas. I have leased and bought many cars in the past and this was my best experience with an auto dealer.GREAT JOB ROXANNE! Best, Jon Robinson More

Marshall gets it DONE! My client advisor at BMW Rockville was (and always will be) Marshall Douglas. Zero pressure, calm, cool, and always with a smile and ready to serve. H My client advisor at BMW Rockville was (and always will be) Marshall Douglas. Zero pressure, calm, cool, and always with a smile and ready to serve. He went above and beyond the call of duty and the sevrice AFTER the sale was just as good as BEFORE the sale. Well done Marshall and special thanks to Sean Hong as well (a class act all the way and someone who knows the meaning of service). Great work guys and thank you to the entire team at BMW Rockville. I'll be a customer for life! PS - Eric Clark is also to be thanked, my new Service Advisor for life. More

Pick another BMW service center if you can A month ago I called the Manager Kevin Topolski at the dealership to setup an appointment for the repair of my 7 series . After leaving two messages, A month ago I called the Manager Kevin Topolski at the dealership to setup an appointment for the repair of my 7 series . After leaving two messages, I never got a call back. Today I needed to get a blown tire replaced. Their GM, Lance Mitchell told me it will take less than 90 minutes to replace the tire and it will not be worth getting a loaner. The tire replacement took over 2.5 hours. After about 1.5 hours, I asked how much longer do I need to wait. I was told they are working on the car and never answered the question of how much longer I need to wait. This dealership's service has always been poor. For example, the day I purchased the car the check engine light came-on with 60 miles on the car. I called the dealer, they said I must have not tightened the fuel cap. Presuming I did something wrong, what reason would I have to fill fuel in a car that was delivered to me with a full tank. When I took my car there, the service representative asked me to wait. He claimed they will need to just reset the light and check the fuel cap. About an hour later, no one provided me an update. When I went looking for the representative, I found he had left for the day. He left for the day, while leaving me hanging in the waiting room. They finally found that the fuel gasket was blown and needed to keep the car for repairs. Since that first day, every time I take my car there, the experience has been far from good. There was one time they changed the battery stating the car needed a higher rating battery. The next time they said the battery never needed to be changed to a higher rating. They are never able to replicate the problems I encounter, so I started to record the issues and send the videos to the dealer to prove the issues were real. In summary, I feel this dealership is not only incompetent, but not trust worthy. More

Loving our new i8 My husband and I had a wonderful experience with Roxanne Roche-Rigo and the entire team at BMW of Rockville. Not only did they get us an amazing vehi My husband and I had a wonderful experience with Roxanne Roche-Rigo and the entire team at BMW of Rockville. Not only did they get us an amazing vehicle - the new i8, but they made the whole process very enjoyable. Roxanne goes the extra mile, taking pictures of the happy owners with their new vehicle with a giant red bow and checking in post purchase to see how we like the vehicle and if she can help in any way. Roxanne is tenacious about taking care of her customers. Best experience we've had buying a car ever. Keep up the great work Roxanne and BMW of Rockville! More

the friendly dealership I have been buying cars for a long time but never had a salesman to work so hard to help me and made sure I was happy when I left I traded a 2011 BMW I have been buying cars for a long time but never had a salesman to work so hard to help me and made sure I was happy when I left I traded a 2011 BMW in but he told me things about the new car I never knew but should have know he knew everything about the car I will tell all my friends about Rockville BMW and salesman Mr Kelly More

If Roxanne can't get it done, nobody can! Roxanne Roch-Rigo is "BMW" of Rockville. I have established in my own mind , heart and experiences with Roxanne, first that she is warm, loving and w Roxanne Roch-Rigo is "BMW" of Rockville. I have established in my own mind , heart and experiences with Roxanne, first that she is warm, loving and welcoming. Secondly, she cares and shows her concerns, about the customer being satisfied with the services that are being surrendered from her at "BMW Of Rockville. Her initial interview reflected words of integrity and trustworthiness. My first encounters with Roxanne was in 2012. After our interview, she said to me "Earl I've got just the vehicle for you, I'll be right back" She returned with a silver and black 535 XI, the rest is history, I had to pull off the lot with that vehicle and she made it happened. On 02/11/15 I received a courtesy call from Roxanne concerning the "BMW Promotions" I mention to her that I was looking for an upgrade, to a BMW 550 XI Drive we scheduled the appointment for 02/18/15, I am loving my new 2015, jet black all wheel drive 550 XI drive. I have just one more thing to say" If Roxanne can't do it, nobody can!! More

Purchased a New BMW BMW of Rockville is WONDERFUl. Had a very pleasant experience with them. All employees are so helpful and knowledgeable Roxanne Roch-Rigo is FABULOUS. BMW of Rockville is WONDERFUl. Had a very pleasant experience with them. All employees are so helpful and knowledgeable Roxanne Roch-Rigo is FABULOUS. She was extremely patient with me. She made the process so easy and I would recommend her to anyone interesting in purchasing a BMW. She really went above and beyond to help me with the purchasing process. Best experience I have had with a dealership. More