BMW of Rockville

This is the second vehicle we have purchased from Ms. Roch. She is extremely knowledgeable, personable, and an overall great salesperson . There was no pressure to purchase. She worked the deal to ou Roch. She is extremely knowledgeable, personable, and an overall great salesperson . There was no pressure to purchase. She worked the deal to our satisfaction and made suggestions that were in the long run, helpful. We felt that we had gotten the best offer from this dealership and the best service from Roxanne. We will definitely recommend to a friend. More

I was extremely pleased to deal with Mr. Tony Yazdai. This 640 CG is my sixth lease/purchase in the past 20 years from your dealership and Tony is the reason of my loyalty to your dealeship. I appreciate This 640 CG is my sixth lease/purchase in the past 20 years from your dealership and Tony is the reason of my loyalty to your dealeship. I appreciate the extra time he took to satisfy my requirements. More

Car out front upon arrival; exactly what I wanted; expert knowledgable of car functionality; kept in touch since 1st purchase December 2009. Visit Roxanne ASAP! knowledgable of car functionality; kept in touch since 1st purchase December 2009. Visit Roxanne ASAP! More

Roxanne Roch helped me to lease an X5 for the second time in 3 years. She is professional, attentive, responsive, and does everything possible to get you the best price. in 3 years. She is professional, attentive, responsive, and does everything possible to get you the best price. More

I had no intention of buying a new car yet, but when the repair costs for my 10 year old BMW started mounting, I decided it was time for a new car. I went to the dealership expecting the usual haggling that repair costs for my 10 year old BMW started mounting, I decided it was time for a new car. I went to the dealership expecting the usual haggling that goes with purchasing a new car. Fortunately, I met David Engel who made the experience more like a pleasant outing. He found exactly the car I wanted, and even gave expert advice on new music to listen to in my new car. David also followed up with me several times after the purchase to make sure that everything was OK, and to find out if I needed any help with any of the new technology. If you are looking for a new BMW, ask for David. More

Salesman Charlie Perez is very knowledgeable and has a great customer-friendly attitude. His relaxed attitude made me feel comfortable when he answered the many questions I had about the purchase, and th great customer-friendly attitude. His relaxed attitude made me feel comfortable when he answered the many questions I had about the purchase, and the technology of my new 2013 X3. Charlie is awesome! More

The sales staff and management do not take responsibility for dealership mistakes or issues raised by customers. They also do no operate in good faith making it difficult to trust what they say or they say t for dealership mistakes or issues raised by customers. They also do no operate in good faith making it difficult to trust what they say or they say they will do. They also seemed more concerned with nickle and diming DC customers over residential parking on the DC permits. I had to contact DC DMV my self and pay for a registration with parking for the zone I live in. This is after paying the dealership to do the same and being given the run around my the sales person who sold me the vehicle. His go to response was always that the problem was not his to deal with and I needed to speak to someone else. After paying 56K for the vehicle and paying the taxes, tags, registration and the dealership absurd fee for doing the paperwork that includes obtaining the registration and tags. Ripping customers off at $35 per adds up. More

Working with Roxanne enhanced our car buying experience tremendously. Very responsive and extremely pleasing to deal with. I highly recommend this BMW dealer and definitely ask for Roxanne. Very pleased wi tremendously. Very responsive and extremely pleasing to deal with. I highly recommend this BMW dealer and definitely ask for Roxanne. Very pleased with our whole experience -- 5 stars!! More

I purchased a preowned BMW 3 series from BMW of Rockville. Elliot Kwon was the client advisor for the purchase of this vehicle. From the beginning Elliot made himself available and carefully list Rockville. Elliot Kwon was the client advisor for the purchase of this vehicle. From the beginning Elliot made himself available and carefully listened to what my needs were. He worked with me to find the car most suitable for my needs. We went through a number of cars. He was honest, giving his opinion as it pertained to my requirements. Elliot never rushed me or made me feel as if I was being forced into a sale. He was professional, and extremely detailed oriented. It is quite obvious that he knows BMWs both inside and out. It is because of Elliot and the good price that I received that I would recommend BMW of Rockville to anyone interested in purchasing a BMW. Although I live 1 hour away I would still make the trip to BMW of Rockville when looking for another car. More