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BMW of Rockville
Rockville, MD
1,900 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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November 14, 2025
Dealership was quick to respond when I expressed interest in the car I ultimately ended up purchasing. Vicky was extremely helpful throughout the test driving and sales process. in the car I ultimately ended up purchasing. Vicky was extremely helpful throughout the test driving and sales process. More
by Andre1332
Employees Worked With
Victorine Bateky
November 12, 2025
UPDATE: As advised in the reply from Rockville BMW, I reached out and spoke with someone named Sam, the Assistant General Manager, on October 30. He said he would speak with Scott Cascone (Service Manage reached out and spoke with someone named Sam, the Assistant General Manager, on October 30. He said he would speak with Scott Cascone (Service Manager) and Will Rodriguez (Service Advisor), and that Scott would be calling me directly. Unfortunately, it’s now been quite some time, and I haven’t heard anything back. This lack of follow-up further confirms the poor quality of customer service at this dealership. It’s disappointing that, despite escalating the issue to management, no one has taken ownership or provided any communication. I’ll be reporting this matter to BMW NA next. *************************************************** I’ve never been treated so poorly at a BMW dealership. I own a 2025 i4 eDrive40 and brought it to BMW of Rockville for a tire rotation, balance, and alignment. My service advisor, William “Will” Rodriguez, showed an alarming lack of communication and professionalism throughout the process. When I returned to address a chipped rim (damage that occurred while my car was in their care), Will avoided eye contact and acted as if I was an inconvenience, yet I watched him treat another customer with warmth and attentiveness. The stark difference in how I was treated left me feeling as though I may have been discriminated against — an experience that’s deeply disappointing and completely unacceptable. To make matters worse, the assistant service manager, Jarred Brown, was equally dismissive, suggesting that I must have caused the rim damage myself by hitting a curb or pothole — which was completely untrue. Another customer even whispered, “This is the worst dealership,” and sadly, I have to agree. The photos clearly show this was not caused by a curb or pothole. It’s disheartening that no one from the dealership has taken the time to reach out, apologize, or even discuss how they could make things right. I will never return to BMW of Rockville and would advise anyone who values professionalism and respect to take their business elsewhere. More
by DB123
Employees Worked With
Scott Cascone, William Rodriguez and Jarred Brown
November 03, 2025
Excellent customer service! Suvin was very knowledgeable, answered all my questions about the different models I was interested in. I purchased a 2026 550e, I couldn't be happie Suvin was very knowledgeable, answered all my questions about the different models I was interested in. I purchased a 2026 550e, I couldn't be happier. Finance was a breeze with Nikolay. I would recommend BMW of Rockville to all my family and friends. More
by Michelle
Employees Worked With
Suvin, Nikolay
November 01, 2025
I have good ~great impressions from your staff members services - both customer services to me and maintenance services to the car - it is changed nicely - brightly clean inside & outside !! Thank you ver services - both customer services to me and maintenance services to the car - it is changed nicely - brightly clean inside & outside !! Thank you very much !! More
by klee
Employees Worked With
William
October 29, 2025
excellent customer service. Emmanuel was easy to talk to and very efficient Unfortunately calling BMW was troublesome, hard to get through two times. Emmanuel was easy to talk to and very efficient Unfortunately calling BMW was troublesome, hard to get through two times. More
by kutznw
Employees Worked With
Emmanuel
October 28, 2025
I had a great experience at BMW of Rockville. Nelson Perreira was outstanding—very professional, attentive, and made sure everything was taken care of quickly and smoothly. The service was comple Nelson Perreira was outstanding—very professional, attentive, and made sure everything was taken care of quickly and smoothly. The service was completed on time, and my car runs perfectly. Highly recommend Nelson and the entire BMW of Rockville team! More
by eleine26
Employees Worked With
Nelson Perreira
