BMW of Rockville

Great service. .!! Zachary help me get work done fast. He keep me updated on progress of work. .!! Zachary help me get work done fast. He keep me updated on progress of work. More

I went to BMW Of Rockville to get a tire replaced because it was damaged, my service advisor Jarred was very courteous and professional, followed up with me to let me know when the car would be ready. He als it was damaged, my service advisor Jarred was very courteous and professional, followed up with me to let me know when the car would be ready. He also provided an Uber to and from work back to the dealership. Jarred, also followed up with the warranty company to make sure that they would pay for the tire. The timing of all this was excellent, and it couldn’t have been any better! More

I’ve been buying my BMW’s from these guys for 15years now. Their service is unparalleled. now. Their service is unparalleled. More

Bryan Webster, the service specialist was knowledgeable and reasonable. Charged me for only what were needed. Charges for BMW repairs are very high in general. and reasonable. Charged me for only what were needed. Charges for BMW repairs are very high in general. More

Nicholas provided excellent customer service. He provided an honest assessment of the service needed and the cost. He answered all of my questions. The work was done well, keeping the car runn He provided an honest assessment of the service needed and the cost. He answered all of my questions. The work was done well, keeping the car running great. More

I purchased my pre-owned vehicle from AutoNation Honda in Sterling and also purchased a prepaid oil service package. I had previously redeemed one of those services at an AutoNation Land Rover dealership wit Sterling and also purchased a prepaid oil service package. I had previously redeemed one of those services at an AutoNation Land Rover dealership without any issues, so I scheduled an appointment at AutoNation BMW of Rockville expecting the same experience. Unfortunately, the service advisors couldn't locate my service package. While I understand that records aren't always perfect, what happened next was completely unacceptable. Instead of making a simple phone call to another AutoNation dealership or taking ownership of the issue, they repeatedly put the burden on me to figure it out myself. That's not customer service. As the dealership I had an appointment with, they should have been willing to pick up the phone, contact the appropriate department, and help resolve the issue. Instead, I was met with an unwelcoming, dismissive attitude and made to feel like I was inconveniencing them. AutoNation promotes itself as one family of dealerships, but there was absolutely no sense of teamwork or customer advocacy here. I expected the staff to help solve the problem—not hand it back to me. A five-minute phone call could have resolved the situation. I left extremely disappointed, not because of the paperwork issue, but because of how I was treated. Based on this experience, I would not recommend AutoNation BMW of Rockville. More

Jarred is always pleasant, professional, with excellent customer service. He answers all the questions that I ask and explains very well the answers. I've been a customer for years at Rockville BMW, close customer service. He answers all the questions that I ask and explains very well the answers. I've been a customer for years at Rockville BMW, close to 20 years or maybe more. I've been very pleased with the services everyone there that I've had contact with. More

Jared was a pleasure to work with. He explained things clearly, had my car ready when expected, and coordinated Ubers from and to the dealer. He even offered a small discount at chec He explained things clearly, had my car ready when expected, and coordinated Ubers from and to the dealer. He even offered a small discount at checkout. I would work with him again. More

My wife and I enjoyed our puchasing process with Alwyn and team to get our new 2027 X6. I have purchased from a number of BMW dealer's and many models over time. So, it's with that experience that I say, and team to get our new 2027 X6. I have purchased from a number of BMW dealer's and many models over time. So, it's with that experience that I say, "great team, great process, and great experience." The communication was timely and responsive. As big as Rockville is, the human, personal connections were still there. You were fair with pricing and as much as I would like the biggest discount possible, you offered a very reasonable and competitive discount/rebate and help me feel comfortable avoiding shopping around. Finance was also fair is offering ways to reduce my total cost of ownership and with optional buy-ups, without being pushy. It may be right for some, but not for me. Also, a shout out to your Genius. She was totally enthusiastic about her role and about the car. As a car guy, I appreciated the fun in just talking about cars. More

Excellent and timely service. Mr. Eric Carr was most polite and helpful. Highly recommend BMW of Rockville. Mr. Eric Carr was most polite and helpful. Highly recommend BMW of Rockville. More