BMW of Rockville

A very busy dealer no doubt. Inventory management (tires in my case) needs urgent work. Most critical to me though is the astoundingly poor communication to keep the clients in Inventory management (tires in my case) needs urgent work. Most critical to me though is the astoundingly poor communication to keep the clients informed of progress or lack thereof. I give credit for finally getting me a loaner vehicle since the weekend approached without my vehicle but... More

Very professional , efficient and quick. Jared is always going out if his way to help.! Jared is always going out if his way to help.! More

Exellent service advisor exellent dealer nice and clean car clean return to us on time car clean return to us on time More

Jon Blumberg was the service advisor. He explained the service, the cost of parts and labor, and kept me informed of the progress He explained the service, the cost of parts and labor, and kept me informed of the progress More

Well organized. Outstanding staff. Easy to get loaner. Loved the video of the evaluation of my vehicle. Thorough and professional. Outstanding staff. Easy to get loaner. Loved the video of the evaluation of my vehicle. Thorough and professional. More

Professional and efficient. I got a flat tire which needed to be changed. I called and got the same day service. They also sent me home and pick me up in a uber car so I didn't I got a flat tire which needed to be changed. I called and got the same day service. They also sent me home and pick me up in a uber car so I didn't have to wait in the service center. Liked to work with Juan Carlos (J.C.) Rodriguez, who was friendly and took care of everything! More

Exceptional, professional and incredibly responsive. I absolutely LOVE working with Karen Cruz ~ she exemplifies what a wonderful and credible sales professional should be! I also enjoyed working with I absolutely LOVE working with Karen Cruz ~ she exemplifies what a wonderful and credible sales professional should be! I also enjoyed working with Krishna who was also very helpful and good! More

When I picked up the vehicle I found the oil change light was still on. I attempted to call the advisor a few times and left a voicemail. I called the dealer numerous times and got a receptionist who kept tr was still on. I attempted to call the advisor a few times and left a voicemail. I called the dealer numerous times and got a receptionist who kept transferring me to different advisors' voicemails. The check-in process was alright but what I found inconsistent was the pricing for the DEF top-off. One visit costs $100 and the next costs $220 because of a labor charge. More

BMW of Rockville was amazing. We found them after not having a great experience with another BMW dealership. Stephen Slater was fabulous and exceeded our expectations with his s We found them after not having a great experience with another BMW dealership. Stephen Slater was fabulous and exceeded our expectations with his stellar service, responsiveness, and efficiency. More

Wonderful service and communication provided by BMW of Rockville, especially Omar, the service advisor whom eventually took over and handled my service issue. The issue needed to be reverted back to BMW Rockville, especially Omar, the service advisor whom eventually took over and handled my service issue. The issue needed to be reverted back to BMW to approve the fix and kept me updated on the matter. I also appreciated the flexibility provided by Omar on when to pick up my vehicle and return the loaner. He made sure the timing worked for my schedule. More