BMW of Rockville

The service team at Rockville is amazing! They went above and beyond to get vehicles on the road. VIP service everytime. Bravo They went above and beyond to get vehicles on the road. VIP service everytime. Bravo More

Great service , very efficient , very friendly and courteous . Omar was exceptional and communicated well on my service . courteous . Omar was exceptional and communicated well on my service . More

The service center was very good, they took care of the car and returned it in better condition than it was left with them. The only concern I had was that when using my 10% coupon discount the lady at the car and returned it in better condition than it was left with them. The only concern I had was that when using my 10% coupon discount the lady at the register was not as accommodating as I would have expected. More

I was greeted promptly and professionally. My car was attended to in a timely manner. My car was attended to in a timely manner. More

The white glove service from the team is amazing. Picked up my car from my home and dropped it back. Service was done timely. Picked up my car from my home and dropped it back. Service was done timely. More

Unlike previous visits to the dealership, my recent experience was not a favorable one. When I called for an appointment for a check engine light, I was told that I could wait while the car was being experience was not a favorable one. When I called for an appointment for a check engine light, I was told that I could wait while the car was being evaluated (I was told the same thing on a subsequent call). When I arrived for my 2:00 appointment, I was told by the service advisor that they didn't have anyone available the rest of the afternoon to look at the car and I would have to leave it. That was acceptable, and although I didn't specifically ask, I expected a call the next day. The following afternoon at 4:45 I called to inquire about the status of the car. No one was available to talk to me, but I left a message for a call-back. No one ever called that day. The following morning, I again called to talk to someone. Again, no one was available. I received a call-back but with appointments all morning, I was unable to take the call. Early in the afternoon, I received a cursory video and someone faintly mumbled (I think) that my car was ready. I called to confirm that the car was ready, and was able to get a good description of the problem that had been fixed. The lack of communication was very uncharacteristic of BMW of Rockville. More

Carlos was terrific and most of patient in my questions and multiple visits for the i4. I've been driving it for 2 weeks and it's wonderful. and multiple visits for the i4. I've been driving it for 2 weeks and it's wonderful. More

Ahmad, our salesman was extremely knowledgeable and very patient addressing our concerns as we were purchasing a used vehicle and coming from a distance. When we arrived, Ahmad had the vehicle and paperwork patient addressing our concerns as we were purchasing a used vehicle and coming from a distance. When we arrived, Ahmad had the vehicle and paperwork prepared, but without any pressure continued to answer questions. Al, the CFS Manager made the paperwork process simple and comfortable. We were fortunate to have worked with both these gentleman and this dealership. More

Very thorough assessment of my issues were provided at the time of my vehicle servicing. I was not exactly thrilled with the service advsior stating that my previous oil change had caused a possible stri the time of my vehicle servicing. I was not exactly thrilled with the service advsior stating that my previous oil change had caused a possible stripped lug nut in the oil pan, however, the change was able to be accomplished without re-threading the pan. Additional issues were noted and explained to me with an accompanying video, which was very helpful. Ultimately the service advisor was pleasant, listened to what I had to say, was not pushy and did as directed. I recommend this particular shop over others in the DMV area. More

Overall an easy process working with Suvin. He's responsive, provided good advice , displays patience and makes the buying process less onerous. One of the easiest car buying experience and wou He's responsive, provided good advice , displays patience and makes the buying process less onerous. One of the easiest car buying experience and would definitely work with Suvin again. More