BMW of Rockville

I felt abandoned by the service consultant. I never saw him again after checking in. When the car was finished it was left just sitting in the garage area until I went out to see what was takin I never saw him again after checking in. When the car was finished it was left just sitting in the garage area until I went out to see what was taking so long. Then there was an excuse that the paperwork was not ready yet. My consultant was nowhere to be seen. A two hour ordinary service extended to 3 1/2 hours and would have gone further if I had not questioned the delay. More

I am really impressed by this dealership, both sales and maintenance. I got a flat tire and car ended up towed. I live about 45 minutes from the dealership and don't have another car. They paid my uber home maintenance. I got a flat tire and car ended up towed. I live about 45 minutes from the dealership and don't have another car. They paid my uber home and delivered my car to me the next day. Suvin and Zachary are great and kept me informed the whole way. More

Joel M Was great to work with got things done on time and kept me informed kept me informed More

I received great customer service from my service advisor. JC keep up the excellent work. advisor. JC keep up the excellent work. More

Great customer service. Eager to please. Got the problem fixed in a timely manner. Each time I’ve had my car serviced here all service reps have been terrific. Bought this c Eager to please. Got the problem fixed in a timely manner. Each time I’ve had my car serviced here all service reps have been terrific. Bought this car here in 2020. Highly recommend this dealership. More

My visit brought me in to BMW of Rockville with my prior BMW 335xi, after hearing what I needed to get done, I really didn't want to take a chance on an old car which had 106K+ miles, my service advisor dir BMW 335xi, after hearing what I needed to get done, I really didn't want to take a chance on an old car which had 106K+ miles, my service advisor directed me to Marshall(sales advisor) guy, his professionalism was exceptional, he showed me how appreciated he was to work with me on buying my new car. I can't begin to tell you how appreciated I was. I know the estimated 5-6 months delivery was an estimate. However, he made sure I was very pleased with my purchase, to find out my car came in 3 months sooner than the 5-6 months delivery. I was ecstatic with the news. Him sending my photos and video of my car, place a big smile on my face. Couldn't wait to return from vacation to view this beauty of a car M4, still to this day after only putting 255 miles from the day of delivery September 2nd, yes I am milking it no rush.. I am grateful and humbled by grace of God he made this possible. So yes, I recommend Marshall if you are in the shopping for a new BMW, he's the MAN!!! Thanks Marshall! More

Th service department was great. Super smooth drop off, comfortable lounge, decent coffee, and Joel was great. Super smooth drop off, comfortable lounge, decent coffee, and Joel was great. More

7 years ago I bought my first BMW from the Rockville location and since then I had the best experience with their professional friendly staff and service. In August of 2023 I have purchased my second location and since then I had the best experience with their professional friendly staff and service. In August of 2023 I have purchased my second BMW trading in my 2016 to 2023 hybrid with the help and advice of Suvin Viswanathan / Executive Client Advisor. He is by far the best advisor and sales person I’ve came across. With Suvin looking after his clients with perseverance, extreme knowledge, professional, polite and confident I couldn’t ask for a better one to make sure my decision is well supported. I highly recommend Suvin to be your/yours next advisor in purchasing your dream car. 👏👏👏👍👍👍 Thank you Suvin More

After receiving a warning from the display on the dashboard, I contacted BMW service for assistance. The information I received was provided courteously. After leaving my car, I received data about dashboard, I contacted BMW service for assistance. The information I received was provided courteously. After leaving my car, I received data about the problem, the length of time for repairs, and cost. The experience was reassuring. More

I took my X1 for service while visiting the area. I was very impressed by the courteous service and how friendly their staff is. JC Rodríguez was my specialist and he was outstanding. He explained ev I was very impressed by the courteous service and how friendly their staff is. JC Rodríguez was my specialist and he was outstanding. He explained everything that the car needed and kept me informed along every step of the process. It was a great experience. More