BMW of Rockville

I received excellent service on my vehicle and had the pleasure of receiving great customer service from the maintenance team pleasure of receiving great customer service from the maintenance team More

Great customer service provided by all Texhnical staff. On my arrival the workers acknowledged me. My.car service runs profit I can rely on the best skill workers at BMW. Joel at the Rockville, MD location On my arrival the workers acknowledged me. My.car service runs profit I can rely on the best skill workers at BMW. Joel at the Rockville, MD location he's my advisor he walked me all the problem areas Tha needed to be repaired on my 525I BMW 2005. I have been with BMW service center since 2007 and receivel excellent experienced services. Will continue to bring my car for repairs in the future at the location. Thanks for ice work service parts in making me proud of my car it operate Great. Gladys Kessee More

We purchased a 2025 M340i x drive and had a wonderful experience. Danny the salesperson was exceptional in working with us, as was the finance manager. The facility was super clean and well laid out. experience. Danny the salesperson was exceptional in working with us, as was the finance manager. The facility was super clean and well laid out. More

Helpful staff, great experience. I take my car here periodically for maintenance. Staff communicates well and service is always great I take my car here periodically for maintenance. Staff communicates well and service is always great More

BMW of Rockville has never disappointed me in any transaction I have done. This is my 7th BMW and their sales and service are amazing. Suvin V. is amazing. He listed to what we were looking to accomp transaction I have done. This is my 7th BMW and their sales and service are amazing. Suvin V. is amazing. He listed to what we were looking to accomplish and did just that. Thank you. More

We nominate Erin B. for Client Advisor of the Year! Excellent service, expertise & professionalism. People make purchases, confidently, when they feel like it's a good d for Client Advisor of the Year! Excellent service, expertise & professionalism. People make purchases, confidently, when they feel like it's a good deal and they feel heard/seen. She was patient (answering questions) and brilliant, and made it stress-free. First time in 20 years of car buying we've ever encountered a female Client Advisor (salesperson). Great job, BMW of Rockville, for having your team reflect excellence and THE BEST of the DC Metro area. The seating lounge is welcoming, too. It's well-lit and well-stocked w/coffee/tea/hot chocolate. More

Overall, I had an excellent experience at the dealership. Service attendant was on top of things and did a great job. Service attendant was on top of things and did a great job. More

I was satisfied with the service, in general. However, I have a medical condition that prevents me from being exposed to extreme temperatures for prolonged periods. I nearly froze to death in the However, I have a medical condition that prevents me from being exposed to extreme temperatures for prolonged periods. I nearly froze to death in the waiting room. Finally, a very nice woman who works there brought me a space heater. More

Have had a great experience purchasing 2 prior new BMWs in the last 3+ years from thei dealership. In fact, I made the trip from VA to MD, because of the better deals and selection they provided. However, in the last 3+ years from thei dealership. In fact, I made the trip from VA to MD, because of the better deals and selection they provided. However, I elected to sell my vehicle over two months ago and have yet to receive ANY prorated warranties, of which the "dealer" is directly responsible for (notified on 7/26/25). This is according the BMW corporate, who said they can be of little help, besides reaching out to the dealer and "attempting" to have them communicate the nature of the delay. It has been one excuse after another for the last 2 plus months and I have yet to receive a dime of nearly $8k in warranty refunds. Also, I attempted to contact the business manager, who was never available to come to the phone, nor return calls to his voicemail. I've been a fan of BMW productS and this dealership in the past, but this process in particular has made me very disillusioned with how BMW treats a loyal customer (5 BMWs of record in 15+ years), once one steps outside the family for a different brand. More

Terrible! They charged me $1,800 to “fix” an issue with my car periodically not starting. They ran “diagnostics,” replaced the battery, and even “updated” the They charged me $1,800 to “fix” an issue with my car periodically not starting. They ran “diagnostics,” replaced the battery, and even “updated” the OS. Labor alone was $1,200. The result? Absolutely nothing. The same problem persists, even after paying these clowns $1,800. And yet, they pressure customers for 5-star reviews. So yes, go ahead and trust all those glowing ratings. In the past, they would at least wash my car. But for the last three so-called “repairs,” they haven’t even bothered. Shouldn’t $1,800 for doing nothing at least cover a car wash? More