BMW of Rockville

Business like and organized, I like the way customers cars are received and delivered to them after service cars are received and delivered to them after service More

We are very happy with our buying experience at BMW of Rockville. Our sales executive, Suvin V., made our buying process super excellent. We came without an appointment to test drive, and he helped us rig Rockville. Our sales executive, Suvin V., made our buying process super excellent. We came without an appointment to test drive, and he helped us right away. We came back a week later to order our car, and he helped us navigate all the options that the model has. He is very knowledgeable about BMW products - all the knick knacks about BMWs. During negotiation, he is straight forward, transparent, and fair throughout the entire process. During delivery, he went through the car details and explained thoroughly about all the features the car has. He works very hard and always there for his clients. We would definitely recommend Suvin to our friends!!! More

I made a 9am appt. for drop-off for a routine service at BMW of Rockville (an oil change). I arrived there on time and was told I would have to wait 10 minutes for the for drop-off for a routine service at BMW of Rockville (an oil change). I arrived there on time and was told I would have to wait 10 minutes for the service writer “to sign some papers”. 30 minutes later I went to the service writer and told her I could not wait any longer or I would miss a doctor's appt. So I left and later got a call from a service assistant with a list of things they wanted to know if I want done like new wipers ($130!) and new tires, alignment and balance (for over $2,000). So basically I was supposed to hang around while they find stuff to sell me. So I got an oil change for $250. But no free car wash (“not up today”). Service at BMW of Rockville is totally focused on up-selling you services that you may or may not need. But I took their suggestions to heart and looked at BMW of Rockville online and found a special for tires, buy 3 get one free yesterday. (By the way, their tire prices look competitive until they add $400 for installation! $300 more than most shops). So today, I went back to look for the special and could not find the special online. They have an online chat option, so I tried to find help there. The number took me to an Asian helpline that wanted to “sell” me a “free $100 gift card” and not too interested in finding the tire special for me. Then I tried calling the direct Service at BMW of Rockville is totally focused on up-selling you services that you may or may not need. main number. No-one answered (but it was around lunch time, so no surprise there). Just kept going back to the recorded options. After I finally found the special on my own (the tire manager didn't even know about the online special), I went back for the special and had the tires installed. The next day I went to drive and the cars says “low tire pressure warning”. The right rear had lost 25 lbs of pressure!! I took the car back and they discovered a crack in the right rear wheel. Wheel was fine before the new tires is all I know. I can't prove they cracked the wheel but at best they made the crack worse because it didn't leak before they changed the tire. So now they tell me $1200 for a new wheel! And the carwash still is not working. Looking for a used wheel now. More

Very satisfied with the vehicle I purchased and the value. Suvin (sales) and Paul (finance) were both easy to work with. value. Suvin (sales) and Paul (finance) were both easy to work with. More

Dealership was very easy to work with. Brian Yuen was great and very honest and transparent. He also established clear lines of communication. Had some issues with the new vehicle at first Brian Yuen was great and very honest and transparent. He also established clear lines of communication. Had some issues with the new vehicle at first, but Brian was on top of it and very helpful. I love my new 2024 X3! More

I love the service. Suvin is the best client advisor! My m850i was spec’d the way I wanted it and I love the car. Suvin is the best client advisor! My m850i was spec’d the way I wanted it and I love the car. More

The showroom, waiting room and entry way is clean, modern and bustling. People were eager to help from the minute we came in to the minute we left. We were provided a free loaner vehicle while our car was and bustling. People were eager to help from the minute we came in to the minute we left. We were provided a free loaner vehicle while our car was worked on. Exceptional service and would highly recommend. More

The impressive BMW sales staff worked very hard to overcome some unusual hurdles and cement a satisfying deal. The finance department is quick, professional and personable. All of that allowed me to d overcome some unusual hurdles and cement a satisfying deal. The finance department is quick, professional and personable. All of that allowed me to drive off in a brand new X3. And I have been enjoying the ride ever since! More

Purchased a new 2024 iX 50 from James and we are very happy with the purchase. Ask for BMW loyalty discount ($1K). We also got $2K rebate from BMW financing and 3.99% financing. happy with the purchase. Ask for BMW loyalty discount ($1K). We also got $2K rebate from BMW financing and 3.99% financing. More

Had a great experience at the BMW of rockville dealership. I needed a car asap and was able to get a great deal on my car with Suvin. dealership. I needed a car asap and was able to get a great deal on my car with Suvin. More