BMW of Rockville

Excellent service Sales professional adviser very helpful and polite Purchase process not to long and clear helpful and polite Purchase process not to long and clear More

I am glad that I have the opportunity to share my multiple car leasing experiences in dealing with BMW of Rockville. At a time when loyalty and customer service is at a premium, my husband and I rea multiple car leasing experiences in dealing with BMW of Rockville. At a time when loyalty and customer service is at a premium, my husband and I really have only superlatives for the staff here. Suvin, was responsive and gave expert advice and followthrough with the leasing process. Nickolay, gave us sound financial advice and assistance. Patrick did a home visit -- giving us useful advice and education about the features of our new car. All three are true examples of BMW's desire for brand excellence. More

It was the first service for my BMW X5. Robert explained to me everything that I was expecting. They provided me with Lyft services for drop-off and pick-up. Strongly recommended! Robert explained to me everything that I was expecting. They provided me with Lyft services for drop-off and pick-up. Strongly recommended! More

My family and I have always worked with Ali in the service department. He makes you feel welcomed, always is professional, and helps in any way possible. Ali makes sure that I'm taken care of. Great c service department. He makes you feel welcomed, always is professional, and helps in any way possible. Ali makes sure that I'm taken care of. Great communicator and very knowledgeable. Will continue to bring my BMWs and families BMW back to Ali. More

We love Omar! Super helpful, kind, and communicative. We hope he never leaves! The entire staff is professional, efficient, and courteous. Wonderful customer ser Super helpful, kind, and communicative. We hope he never leaves! The entire staff is professional, efficient, and courteous. Wonderful customer service all around. More

The mechanics are meticulous and used their expert knowledge of BMW vehicles to ensure everything was in top shape. I was impressed by the level of care and attention to detail they showed. Furthermor knowledge of BMW vehicles to ensure everything was in top shape. I was impressed by the level of care and attention to detail they showed. Furthermore, they were transparent about costs and the time it would take for the service, keeping me informed every step of the way. But what sets BMW Rockville apart is not just the technical service, but the overall customer experience. The staff made sure I was comfortable during my wait, providing a clean and comfortable lounge area. In a world where the customer experience is increasingly important, BMW Rockville truly shines. I will definitely be returning for future services and highly recommend them to other BMW owners who want the best for their vehicle. More

Provide Great customer service. Professional and efficient with great communication. Comfortable setting and very accommodating. Professional and efficient with great communication. Comfortable setting and very accommodating. More

My salesman Suvin V. was amazing. He restored my faith in salesmen. I initially tried to buy one of the last 2023 X5 phev but I lost out on the vehicle. Suvin made up was amazing. He restored my faith in salesmen. I initially tried to buy one of the last 2023 X5 phev but I lost out on the vehicle. Suvin made up for it by getting me an amazing deal on a 2024 X5 50e and was good to his word. Stayed in communication with me and was a pleasure do deal with from start to finish (I’m purchased from out of state). Highly recommend Suvin to anyone looking for a bmw. More

Bought a iX50. Communication with the salesman was seamless. Made an appointment to see the car and was able to test drive and finalize the deal within a couple o Communication with the salesman was seamless. Made an appointment to see the car and was able to test drive and finalize the deal within a couple of hours. Very professional, courteous and efficient service. Follow-up with a virtual call with the BMW Genius was equally seamless. I feel confident in operating the vehicle. More

People were courteous. Service was completed before the estimated completion time. I scheduled the service in person because I unable to make an appointment over the phone. Service was completed before the estimated completion time. I scheduled the service in person because I unable to make an appointment over the phone. More