BMW of Rockville

I enjoyed my Experience with the repair side of the house. The staff was incredibly kind! house. The staff was incredibly kind! More

Salesman needs a lesson on empathy. They didn't sell me the right part to charge my car and the salesman blamed everyone else for it, including me when he accused me of not know how to They didn't sell me the right part to charge my car and the salesman blamed everyone else for it, including me when he accused me of not know how to charge the car. Zero responsibility. I've tried to contact him and the dealership since and can't even get a response or callback. More

Prompt, knowledgeable and courteous service. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. Ensured that I had a ride home. Kept me apprised of progress on my vehicle. More

Outstanding Customer Service Experience - 10/10 Stars! I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I I recently had the pleasure of engaging with the customer service team at BMW, and I must say that my experience was nothing short of exceptional. I am thrilled to give them a perfect 10/10 rating for their outstanding service. From the moment I reached out for assistance, the customer service representatives, in special William Rodriguez, were on point and displayed a remarkable level of professionalism and expertise. They demonstrated a genuine commitment to ensuring my needs were met promptly and efficiently. One aspect that truly impressed me was the value they provided for the services rendered. The cost for the service I required was reasonable and fair, considering the high quality of the service delivered. They offered transparent pricing, explained all the details, and answered all my queries patiently. Without hesitation, I highly recommend BMW's customer service to anyone seeking exceptional automotive assistance. More

Everything was first-rate from start to finish. Showroom, staff, vehicle selection and the overall experience was as good as it gets. Showroom, staff, vehicle selection and the overall experience was as good as it gets. More

The Service center was amazing. The person who helped me was more friendly and thoughtful than I could have ever hoped for! I am very impressed and will certainly return. The person who helped me was more friendly and thoughtful than I could have ever hoped for! I am very impressed and will certainly return. More

Omar was wonderful. He took care of everything that needed to be done and quickly. He took care of everything that needed to be done and quickly. More

Purchasing the car was fine. After that, not good. Pushed in purchasing the extended warranty. Although it was true that I could cancel that decision, loan payments were then loc After that, not good. Pushed in purchasing the extended warranty. Although it was true that I could cancel that decision, loan payments were then locked in. So although that meant the loan would be paid off quicker, still stuck with the higher monthly payments during the loan period. Not good. Not happy. Service department? Service advisers don't answer the phones and don't recall calls, although I must say it has only been a month since I left about 5 messages. So maybe they might still call back. As the saying goes, don't hold your breath. More

Omar was amazing at taking care of everything I needed while car was serviced at dealership. while car was serviced at dealership. More

Suvin was of great help, very responsive in the entire process. Suvin is also very knowledgeable. process. Suvin is also very knowledgeable. More