BMW of Rockville

My wife and I were in and out with a new car from Suvin within 2 hours. Amazing experience as this is our second time buying a vehicle from Suvin within a year. Thank you so much for the great experience! within 2 hours. Amazing experience as this is our second time buying a vehicle from Suvin within a year. Thank you so much for the great experience! More

Mike Farzam is a spectacular sales person. He was incredibly helpful, and made the entire process hassle-free. The leasing finance agent Mina Awad was also exceptionally helpful and carefully He was incredibly helpful, and made the entire process hassle-free. The leasing finance agent Mina Awad was also exceptionally helpful and carefully explained all terms and options. This was by far the quickest new car transaction I have ever experienced. Mike and his team went above and beyond and made this an incredibly pleasant experience. I will absolutely purchase from him and this dealership again! More

Best customer experience within the Nation's Capital Area. Emmanuel F for Service Advisor of the month. Area. Emmanuel F for Service Advisor of the month. More

Chuck found a vehicle with all the features I wanted and priced the vehicle fairly so that I wasn't charged for things I didn't want, which was greatly appreciated. I would have liked more updates during t priced the vehicle fairly so that I wasn't charged for things I didn't want, which was greatly appreciated. I would have liked more updates during the exchange/transport process, which took about 10 days. Day of purchase service was excellent from Chris, Hwe Vin, and John, and I left a happy customer with a great car. More

Overall decent experience - I liked my service manager Bryan Webster a lot. Good guy to work with Bryan Webster a lot. Good guy to work with More

Excellent service, went over each car Inlooked at and provided pro/con between gas, fully electric and hybrid provided pro/con between gas, fully electric and hybrid More

The Rockville BMW service team is excellent. From the point of scheduling with Jonathan B and dropping the car off to picking the serviced car, everything is well coordinated. The initial overv From the point of scheduling with Jonathan B and dropping the car off to picking the serviced car, everything is well coordinated. The initial overview and repair man’s record are also excellent and detailed. The repair and related charges are transparent and well communicated in advance, and the service reliable. The whole process speaks to me of high quality, from the management level, (Scott) to the mechanics. Thank you! Martin K More

Helpful, set up an Uber to bring me home and back, because the wait for service to my x5 was going to be so long because the wait for service to my x5 was going to be so long More

Very frustrating and unprofessional experience with the service department. Yesterday I called asking if I could drop my car off early for my scheduled 5:30 PM appointment. I was told that was NOT possibl service department. Yesterday I called asking if I could drop my car off early for my scheduled 5:30 PM appointment. I was told that was NOT possible and that I had to keep the 5:30 time because no earlier slots were available. Then on the day of the appointment, my service advisor Will called with a “courtesy” message saying if I didn’t bring the car in by 1–2 PM, I wouldn’t get it back until Monday. If that was the case, why was I told the day before that early drop-off wasn’t allowed? I also asked for a loaner since I need a car Tuesday, and that was denied. This feels like a broken scheduling system and very poor communication. If the 5:30 service slot isn’t actually workable, don’t offer it. After this experience, I’d rather drive farther to another dealership than deal with this again. More

The service representative, Nelson, communicated throughout the repair process. He explained clearly what was and wasn’t covered by our extended service coverage. The whole process was re-assuring. throughout the repair process. He explained clearly what was and wasn’t covered by our extended service coverage. The whole process was re-assuring. More