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BMW of Rockville
Rockville, MD
1,811 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,811 reviews
June 15, 2023
The service advisor and mechanic were great! ! I also loved the fact that they did not try to sell me things I didn’t need; and the mechanic sent me a video of his inspection. The receptionist’s ! I also loved the fact that they did not try to sell me things I didn’t need; and the mechanic sent me a video of his inspection. The receptionist’s conduct needs improvement though. More
by DOS
Employees Worked With
Jarred Brown; Janier (sp?)
June 14, 2023
Fantastic service! Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first servic Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first service exemplary. More
by Porsche Fanatic
Employees Worked With
Eric
June 14, 2023
Prompt and professional. I was in and out of the show room (using my Capital One Auto Navigator offering and test drive within 2 hours.) Thank you Mike....simply EXCELLENT. I was in and out of the show room (using my Capital One Auto Navigator offering and test drive within 2 hours.) Thank you Mike....simply EXCELLENT. ~ Michelle W. More
by mjcw1992
Employees Worked With
Mike
June 13, 2023
Staff is always courteous and friendly. I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and answers any questions I might have. More
by Donnacitrin
Employees Worked With
Will Rodriguez, Bill at checkout
June 13, 2023
I visited this location when I was in the Maryland area on April 22nd, 2023 to have my oil changed. They offered to wash my car and when they did there was several scratches put on my passenger door. They on April 22nd, 2023 to have my oil changed. They offered to wash my car and when they did there was several scratches put on my passenger door. They offered to buff them out, however I did explain to them that I was just visiting and was leaving out the next day. I asked if they could set something up for me at the Fayetteville, North Carolina Dealership Service manager said that is something that needed to be worked out with Scott Cascone or Matt Reid. I have called numerous of times and left messages each time and has yet to receive a call back which I fell is very unprofessional. So I am still waiting on a call back from someone so I can get the scratches buffed out of my car door. More
by Jkelley01959
Employees Worked With
Service Advisor Jamie Rosenweig was very helpful and the receptionist was ver professional and courteous.
June 10, 2023
Happy with the services, except for not having received the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. More
by brcc1974
Employees Worked With
JC
June 08, 2023
This was my first service visit in Rockville BMW. I’ve had 2 BMW X5s in last 13 years in NY. Dealers in NY were courteous, generous, professional. They were just great! I moved to MD from NY recentl I’ve had 2 BMW X5s in last 13 years in NY. Dealers in NY were courteous, generous, professional. They were just great! I moved to MD from NY recently. In Rockville my visit was for just an oil change. But I was handed over services that would have cost me $400 that included brake fluid change. My X5 has only 38000 M and I don’t use it much so after initially agreeing with it, I changed my mind to just oil change in a matter of 3 minutes. Rockville personnel were Robert Clark and Jamie Rosenzweig. Robert came in late, had a massive ego/attitude problem. Jamie was just non chalant. No hello no greetings. Robert asks me “ why didn’t you think before you signed. Now this cannot be changed so go wait in the waiting room”. This attitudes were instantly unacceptable to me. When I asked for the Manager, Robert said “ that’s not gonna happen” . I’m busy now. I will email the Manager for you. When I turned to Kamie, she was no different. She texted me a video of the mechanics work, where you can barely hear him mumbling”. I called several times to talk to Jamie. She texted me that I will receive all papers from the cashier. She has no time to talk. In NY for 13 years they gave loaner car for whatever services needed, who will p/u my car and then deliver it back after services. Anytime I’ve called I could speak to the person assigned to and the chief mechanic who would explain to me in detail about all work. In Rockville I had a major shock and disappointment! No work ethic, no professionalism, no courtesy. Simply a hostile place. I emailed to Manager, Matt Reid and waiting to hear back. But from the way it looks that probably “ not gonna happen” as Robert have masterfully expressed. I will complain to Consumer Affairs and BBB. If they handle my car then I deserve to speak with live person. Jamie never returned my call. More
by DE
Employees Worked With
Robert Clark, Jamie Rosenzweig
