BMW of Rockville

Service advisors are good most of the time, but the parts department can be unprofessional. department can be unprofessional. More

Everyone is very professional. My car was serviced in a reasonable time. Everything was explained to me. My service manager Ali was very professional and helpful. I was greeted and My car was serviced in a reasonable time. Everything was explained to me. My service manager Ali was very professional and helpful. I was greeted and treated with respect at the cashier’s office. My car was returned to me cleaned. The waiting area was clean and comfortable. More

Good service. Service coordinator stopped picking up phone after service authorization. May be too busy unlike his colleagues?? Service coordinator stopped picking up phone after service authorization. May be too busy unlike his colleagues?? More

Sales representative Stephen was very kind and helpful. I will definitely recommend him to friends and relatives when need to buy a car. I will definitely recommend him to friends and relatives when need to buy a car. More

Jarred Brown was outstanding. I have been going to dealership for nearly 20 years and he was the best. He listened and was responsive. He is an employee that should be valued I have been going to dealership for nearly 20 years and he was the best. He listened and was responsive. He is an employee that should be valued above others. More

Although my latest service consultant is wonderful, management is not so great and had previous problems with billing when the car was under factory warranty and recently if I was made aware of the bra management is not so great and had previous problems with billing when the car was under factory warranty and recently if I was made aware of the brake fluid service being covered under the factory warranty, I would have brought the vehicle in earlier but instead had to pay over $200 for the service despite the service consultant discounting it a little. More

My experience at BMW of Rockville was amazing. Simon was 100% focused on providing me the best experience. He was great. Simon was 100% focused on providing me the best experience. He was great. More

I have used BMW of Rockville for vehicle service for many years and I recently purchased a new car there. The team is always courteous, attentive and focused on customer satisfaction. years and I recently purchased a new car there. The team is always courteous, attentive and focused on customer satisfaction. More

Good procedure for drop off and pick up. But now that my warranty is over I go to a friend’s service for foreign cars But now that my warranty is over I go to a friend’s service for foreign cars More