BMW of Rockville

I had my regular service done plus tire rod replacement with accompanying alignment and rotation. Was a pleasant experience. My advisor, Mr. Clark, is the best. with accompanying alignment and rotation. Was a pleasant experience. My advisor, Mr. Clark, is the best. More

Very clean and helpful getting my cpo bmw prepared and ready for delivery. Great attention to the customer ready for delivery. Great attention to the customer More

Had a wonderful experience buying a used car from this location. My salesperson Bryan was helpful, friendly, and communicative. He noticed a minor issue with my car before he sold it to me (a screen was g location. My salesperson Bryan was helpful, friendly, and communicative. He noticed a minor issue with my car before he sold it to me (a screen was glitching, nothing wrong mechanically speaking), he advised me that if I bought the car, they would fix that issue for me at no cost. He was true to his word and the issue has been resolved. They even gave me a loaner car to use while mine was being worked on. I'm very happy with my experience here and would recommend them to anyone. More

Experience with this dealership has caused my complete anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer. I have already escalated my concerns to BMW headquarters and plan on continuing expressing my concerns with how my vehicle was handled, managed, and serviced. More

Juan Carlos Rodriguez, BMW service advisor, provides excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can und excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can understand. More

Service Advisor Zachary was excellent, great communicator and great follow-up. He successfully navigated a third-party warranty repair. and great follow-up. He successfully navigated a third-party warranty repair. More

Made it easy to do business and took great care of me during my purchase! during my purchase! More

Thorough, but ensure you review all 'repairs' especially things you can do yourself. I didn't pre-approve adding windshield washer fluid, and they did it and billed it at a huge markup vs. my replacing it things you can do yourself. I didn't pre-approve adding windshield washer fluid, and they did it and billed it at a huge markup vs. my replacing it myself. So, insist on review of all items, including 'minor' fluids.....such costs can add up quickly here. I discovered grease on my vehicle's carpet after returning home, so will monitor for this next time. The waiting area could be improved. Please, do not have conservative 'news' channels blaring. Mute it, and have it tuned on something neutral that is not disagreeable, like the weather or history channel. I asked 2 employees, and both denied knowing how to turn down the abnoxious TV and change the channel. It made my wait, and that of others in the lounge, much less pleasant than it should have been. More

Carlos Corredor has now sold us two BMW's and has always provided an exceptional car-buying experience. I was interested in 2023 X5 hybrid and he found the perfect exterior/interior combination with all the provided an exceptional car-buying experience. I was interested in 2023 X5 hybrid and he found the perfect exterior/interior combination with all the safety features I was seeking. Outstanding experience! More

Great experience with BMW Rockville. Customer service is the best I have dealt with in a long ty Customer service is the best I have dealt with in a long ty More