BMW of Rockville

I’ve gone to the BMW of Rockville Service dept since 2014 and they always taken care of me. My most recent appointment was no exception. My service advisor, Robert Clark, is always helpful. and they always taken care of me. My most recent appointment was no exception. My service advisor, Robert Clark, is always helpful. More

Beautiful facility, professional staff, easy to schedule appointments. Recommended tire rotation and balance without checking mileage since previous service or checking tires. Updated software due to reca appointments. Recommended tire rotation and balance without checking mileage since previous service or checking tires. Updated software due to recall and I lost all of my settings. The dealership offered assistance to help me restore my settings. And they provided Lyft transportation to my home and back to dealership because the service took a while. More

Friendly and polite service. Job finished on time. Nice new facility. A bit irritated by having to wait almost 30 minutes to check in the car when BMW scheduled my check in time. Job finished on time. Nice new facility. A bit irritated by having to wait almost 30 minutes to check in the car when BMW scheduled my check in time. It only took 30 seconds to check in once it was our turn. More

Rockville BMW is very professional and Customer oriented. Salespeople and loan officers are very helpful. Salespeople and loan officers are very helpful. More

Jaime Rosenzweig makes all the difference. She's engaged and thoughtful with customers, listening attentively to understand their needs and concerns. She is driven to deliver exceptional c She's engaged and thoughtful with customers, listening attentively to understand their needs and concerns. She is driven to deliver exceptional customer service. My car only needed a checkup with an oil change but the personal attention and care she demonstrated made me feel like I was her most important client. Keep up the great work Jaime. Good service is hard to find these days. More

Ali provided outstanding customer service with my 2021 BMW X3. Ali clearly explained the outcome of the service visit and the next steps. He is professional, friendly, and worked hard to ensure that each BMW X3. Ali clearly explained the outcome of the service visit and the next steps. He is professional, friendly, and worked hard to ensure that each element of my service request was addressed. I would recommend Ali. More

Great experience and superior service as always. All well explained and a very reasonable wait. All well explained and a very reasonable wait. More

BMW of Rockville successfully diagnosed our check engine light and addressed the issue in a timely fashion. light and addressed the issue in a timely fashion. More

All service desk service are extremely rude except for Zac. He is very professional friendly and attentive. The others made me never want to buy another BMW. I have the x5 and was seriously considering bu Zac. He is very professional friendly and attentive. The others made me never want to buy another BMW. I have the x5 and was seriously considering buying the x7. But after my service experience I totally changed my mind. More

I travel from Virginia to BMW of Rockville because Suvin is there. Car leasing is a lengthy and detail-oriented experience. Suvin makes it fun. He makes you feel valued- not just another business transactio is there. Car leasing is a lengthy and detail-oriented experience. Suvin makes it fun. He makes you feel valued- not just another business transaction. He is honest, sincere, and trustworthy. We have returned to BMW of Rockville for years- even anfter we moved to Virginia. We pass BMW of Alexandria to drive to BMW or Rockville and will continue to do so if he is there. If he leaves, our business will follow him. If you go to BMW of Rockville, ask for Suvin. You won’t regret it! More