BMW of Rockville

We were very pleased with the customer service. Especially appreciated the attention from Omar Pacheco. He was very respectful and helpful which made the appointment pleasant. We are happy with Especially appreciated the attention from Omar Pacheco. He was very respectful and helpful which made the appointment pleasant. We are happy with our car, service and people. More

I have good experience. Agent is very kindness. Fix my issues. Very professional, very helpful. Thanks! Agent is very kindness. Fix my issues. Very professional, very helpful. Thanks! More

The service I received was top notch! Jared made the experience painless in getting two new tires! Jared made the experience painless in getting two new tires! More

The service advisor was attentive to my request. I also appreciated the availability of a car service for a ride to the train station. I also appreciated the availability of a car service for a ride to the train station. More

Scott Cascone, who runs the service department, always goes beyond the norms to be sure that the work is done right and properly. goes beyond the norms to be sure that the work is done right and properly. More

Great service, the service advisor kept me informed, no wait time issues were resolved in a timely manner. wait time issues were resolved in a timely manner. More

Suvin was very helpful and we were able to find a BMW i4 which had the options we wanted and was available. I really appreciated how he helped us navigate the supply shortages and the resulting car is perfe which had the options we wanted and was available. I really appreciated how he helped us navigate the supply shortages and the resulting car is perfect. Highly recommend BMW of Rockville and Suvin in particular if you are looking for a BMW i4. More

Expensive service but much more detailed on to the point. Jaime is a great service representative. Jaime is a great service representative. More

Purchased a used vehicle from BMW of Rockville in early January. Six and a half weeks later, I still hadn't received my registration (out-of-state, so not unusual apparently). With less than two weeks to January. Six and a half weeks later, I still hadn't received my registration (out-of-state, so not unusual apparently). With less than two weeks to go before my temp tag expires, I start making phone calls and sending texts and emails to my salesperson about the status of my registration. I finally get him on the phone and am assured that it will be taken care of. He never called me back. At this point I have spoken to several people who have said "we'll take care of it", but no one has called me back with an actual solution. Now I have to park the car because my registration is expiring tomorrow. Their customer service is non-existent after the sale. I wouldn't recommend doing business here. More

My wife and I were looking to purchase a new SUV and possibly a sedan. We narrowed our choice to BMW. BMW of ROCKVILLE was the only dealer within 30 miles that had the vehicles we wanted to test driv possibly a sedan. We narrowed our choice to BMW. BMW of ROCKVILLE was the only dealer within 30 miles that had the vehicles we wanted to test drive. The salesman, Suvin Viswanathan met us and took us for text drives of a X5 and 430 coupe. He was very knowledgeable and low key. No pressure which my wife and I really appreciated. After talking further he suggested a X5 Hybrid which turned out to be a great recommendation. Suvin gave us a great deal on both cars. He also was very helpful making changes to our order. Would highly recommend him. More