BMW of Rockville

Prompt and professional. I was in and out of the show room (using my Capital One Auto Navigator offering and test drive within 2 hours.) Thank you Mike....simply EXCELLENT. I was in and out of the show room (using my Capital One Auto Navigator offering and test drive within 2 hours.) Thank you Mike....simply EXCELLENT. ~ Michelle W. More

Excelent prompt service. Focused on providing excellent customer satisfaction and ensure I got what wanted. Focused on providing excellent customer satisfaction and ensure I got what wanted. More

Fantastic service! Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first servic Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first service exemplary. More

I visited this location when I was in the Maryland area on April 22nd, 2023 to have my oil changed. They offered to wash my car and when they did there was several scratches put on my passenger door. They on April 22nd, 2023 to have my oil changed. They offered to wash my car and when they did there was several scratches put on my passenger door. They offered to buff them out, however I did explain to them that I was just visiting and was leaving out the next day. I asked if they could set something up for me at the Fayetteville, North Carolina Dealership Service manager said that is something that needed to be worked out with Scott Cascone or Matt Reid. I have called numerous of times and left messages each time and has yet to receive a call back which I fell is very unprofessional. So I am still waiting on a call back from someone so I can get the scratches buffed out of my car door. More

I was very pleased with the offer of lease buyout and meeting my possition on the new lease. meeting my possition on the new lease. More

Staff is always courteous and friendly. I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and answers any questions I might have. More

Happy with the services, except for not having received the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. More

marshall douglas made the experience go as easily as it possibly could be he was ver good possibly could be he was ver good More

Wonderful service. Even when buying a used inexpensive vehicle here the staff makes you feel VIP. Even when buying a used inexpensive vehicle here the staff makes you feel VIP. More

Brought in X5, rear hatch not opening and closing properly. I thought there were 4 screws and two were missing. I was able to tighten two, but not 100% tight. I had called to make an appointment, properly. I thought there were 4 screws and two were missing. I was able to tighten two, but not 100% tight. I had called to make an appointment, but never received a return call... so I drove there, hoping they could fix hatch while I waited. Not possible. They paid for Uber home. Few hours later, car fixed. At home I opened the back hatch and still just 2 screws. They just tightened two screws. Total bill $189. Feeling 100% ripped off. More