BMW of Rockville

I recently purchased a new BMW from Rockville, I worked the process with Carlos, he was professional and was happy. There was no-stress, and the delivery of the new BMW went smoothly, I love my new car. the process with Carlos, he was professional and was happy. There was no-stress, and the delivery of the new BMW went smoothly, I love my new car. Teresa Kelley More

I am a Black 21 yo full-time college student and I work full-time, so I commute quite a bit throughout the week, on average about 200 miles a day. I was fortunate enough to pay off my 2011 BMW X3 last year full-time, so I commute quite a bit throughout the week, on average about 200 miles a day. I was fortunate enough to pay off my 2011 BMW X3 last year and have been enjoying modifying my vehicle to my liking. I put staggered tires on my car about 5-6 months ago and have since brought it back to BMW of Rockville multiple times for routine maintenance within that 5-6 month time frame, yet not one technician mentioned that my vehicle (an AWD) cannot have staggered tires because it will mess up my suspension… here I am writing this review 3 days after I received a hefty 10k+ repair bill for my vehicle. It saddens me that this was not brought to my attention and it appears that my best interest was not at heart which isn’t surprising due to the current nature of our country; however, as a long term customer of BMW of Rockville, I was naive. Chrisitan Fotos on the other hand got me into a new vehicle that will allow me (fingers crossed) to commute to and from work and to and from school daily safely and without major repairs needed in the near future. More

recall work done expeditiously, but their price for parts is outrageous and over inflated. They recommended I get a new cabin air filter and engine air filter. Their price was $67 and $78 respectively. Th is outrageous and over inflated. They recommended I get a new cabin air filter and engine air filter. Their price was $67 and $78 respectively. These items from genuine BMW parts dealers on the internet were charging $39 and $36, with a modest $9 shipping fee. Even if you figure in a slight premium for stocking and convenience, these prices are outrageous, and this is a chronic problem with this dealership. Was told competitive price differential was negligible, but I checked it out myself and found the difference quite significant ($145 vs. $75) They do good work, but I add this caveat to my qualified "yes" recommendation. Individuals are nice and helpful, or try to be. Corporate AutoNation not particularly consumer friendly. More

Excellent service from Zachary, he got my oil service done very quickly and called me back as soon as the car was ready to go. I will definitely be returning. done very quickly and called me back as soon as the car was ready to go. I will definitely be returning. More

Been a BMW client for year. After a Bad experience with dealership in Baltimore, I was happy to meet a friendly and professional staff in Rockville After a Bad experience with dealership in Baltimore, I was happy to meet a friendly and professional staff in Rockville More

Great service and I would definitely comeback for my next service here! Everything was smooth and easy. service here! Everything was smooth and easy. More

Superb service from Service Rep William Rodriguez. He was very efficient and handled the whole service process impeccably. He was very efficient and handled the whole service process impeccably. More

Staff is efficient and nice. JC is extremely supportive and effective. I have been servicing my BMWs there since 1995 JC is extremely supportive and effective. I have been servicing my BMWs there since 1995 More

Antonio Hernandez was professional and extremely efficient in closing my deal in hours. It was the best experience I have had so far in the car buying experience. efficient in closing my deal in hours. It was the best experience I have had so far in the car buying experience. More

BMW of Rockville is part of Auto Nation (AN) so I service my Subaru Outback there. I had another great experience, this time with Jose Miranda. It took a little while before I was fully checked in, but the my Subaru Outback there. I had another great experience, this time with Jose Miranda. It took a little while before I was fully checked in, but they were quite efficient after that., They also offered to wash my car, which is part of the AN service package. One improvement would be if they could connect with AN to know what kindl of service is needed for my Subaru at various mileage levels, and not just do an oil change. More