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BMW of Rockville
Rockville, MD
1,969 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,969 reviews
June 08, 2023
This was my first service visit in Rockville BMW. I’ve had 2 BMW X5s in last 13 years in NY. Dealers in NY were courteous, generous, professional. They were just great! I moved to MD from NY recentl I’ve had 2 BMW X5s in last 13 years in NY. Dealers in NY were courteous, generous, professional. They were just great! I moved to MD from NY recently. In Rockville my visit was for just an oil change. But I was handed over services that would have cost me $400 that included brake fluid change. My X5 has only 38000 M and I don’t use it much so after initially agreeing with it, I changed my mind to just oil change in a matter of 3 minutes. Rockville personnel were Robert Clark and Jamie Rosenzweig. Robert came in late, had a massive ego/attitude problem. Jamie was just non chalant. No hello no greetings. Robert asks me “ why didn’t you think before you signed. Now this cannot be changed so go wait in the waiting room”. This attitudes were instantly unacceptable to me. When I asked for the Manager, Robert said “ that’s not gonna happen” . I’m busy now. I will email the Manager for you. When I turned to Kamie, she was no different. She texted me a video of the mechanics work, where you can barely hear him mumbling”. I called several times to talk to Jamie. She texted me that I will receive all papers from the cashier. She has no time to talk. In NY for 13 years they gave loaner car for whatever services needed, who will p/u my car and then deliver it back after services. Anytime I’ve called I could speak to the person assigned to and the chief mechanic who would explain to me in detail about all work. In Rockville I had a major shock and disappointment! No work ethic, no professionalism, no courtesy. Simply a hostile place. I emailed to Manager, Matt Reid and waiting to hear back. But from the way it looks that probably “ not gonna happen” as Robert have masterfully expressed. I will complain to Consumer Affairs and BBB. If they handle my car then I deserve to speak with live person. Jamie never returned my call. More
by DE
Employees Worked With
Robert Clark, Jamie Rosenzweig
June 06, 2023
Outstanding service. Joel was amazing. He asked me to ride for a test drive to ensure my problem was fixed. This is my 4th BMW and this has never happened. I drive from Joel was amazing. He asked me to ride for a test drive to ensure my problem was fixed. This is my 4th BMW and this has never happened. I drive from Annapolis for this great dealership. I bought my car here too. More
by Silver Shadow
Employees Worked With
Joel
June 06, 2023
DannReuben was extremely professional and knowledgeable of his work, he was able to answer any and all questions that I had in regards to my M3 Purchase which made the entire purchase process seamless ! I of his work, he was able to answer any and all questions that I had in regards to my M3 Purchase which made the entire purchase process seamless ! I will definitely recommend any family members or friends looking to purchase a new vehicle to this dealer and direct them to him. Overall it was a 12 out of 10 experience with the team over at Bmw of Rockville. More
by Alexgalarreta
Employees Worked With
DannReuben Ronquillo, Mina Awad
June 06, 2023
My current BMW is my fourth BMW that I've owned. I've dealt with many of the area's dealerships when it comes to buying, selling, and most importantly, service. BMW of Rockville is the stand out w I've dealt with many of the area's dealerships when it comes to buying, selling, and most importantly, service. BMW of Rockville is the stand out winner in all areas. They made buying my X7 hassle free and the service is amazing. They have made sure that I receive all the benefits that BMW offers me (free, of course) and has always been upfront about concerns and/or cost of maintenance. I especially love that they give me a loaner when they know they will be keeping the car for more than a day. Thank you, BMW of Rockville, for making my life easy! More
by DCMom
Employees Worked With
JC
June 05, 2023
The BMW of Rockville sales and management service was outstanding. The team was friendly, customer-focused, and professional. BMW purchase and delivery process was detailed, informational, and addressed outstanding. The team was friendly, customer-focused, and professional. BMW purchase and delivery process was detailed, informational, and addressed all questions. Highly rate and recommend BMW of Rockville as Best In Class. Thank you. More
by Sue
Employees Worked With
Hwevin Jeong, Steve Kim, and Ana
June 05, 2023
Worst dealership to do business with, When I brought my 2-series in 2022 and also bought a tire and wheel protection plan. After a month I decided to cancel my wheel protection plan and its been more than 2-series in 2022 and also bought a tire and wheel protection plan. After a month I decided to cancel my wheel protection plan and its been more than a year they have not sent me my refund check and spoke to the wheel protection plan company and they said they have issue the check to BMW rockville. And they don't even respond to my calls, voice mails and email. Worst dealership. I wish there was an option to give like less than one start. I would recommend people to drive little bit longer and buy from BMW Fairfax location. More
by abhi.patthi
Employees Worked With
Fransis magnottif
June 04, 2023
The techs are very professional and friendly. I have been using this service location for years and never had a complaint. Will definitely keep using this service location in the future. I have been using this service location for years and never had a complaint. Will definitely keep using this service location in the future. More
by EGC
Employees Worked With
Omar
June 01, 2023
The service department was first class, better than it had been on previous occasions. My disappointment was because 3 years ago I bought 2 extended service plans for about $3,000 total that I never ever had been on previous occasions. My disappointment was because 3 years ago I bought 2 extended service plans for about $3,000 total that I never ever used, probably because I only put 11,000 miles on the car in those 3 years, I was still under mileage, but the time had expired. I was sold at that time on the idea I would need brakes and the warranty would pay for that work. Now, when I need brakes it will be on me. More
by Lou
Employees Worked With
no idea of his name
