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BMW of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.6
1,811 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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1450 Rockville Pike

Rockville, MD

20852

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Showing 1,811 reviews

December 29, 2022

I called at 1:09 pm, the 14th of Dec 2022 to schedule a service visit for a cooling system recall. I spoke with Sam and she told me the service time would be 2 to 2 and a half hours so I made an appointmen More

by rj.perry
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodriguez
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Jan 02, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 28, 2022

The only problem we had was a mix up with a credit card that was offered to purchase a service that we didnot receive. HELP!! More

by jat971
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 02, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (240) 885-8171. We hope to hear from you.

December 28, 2022

The first sales rep. Simon Wasn’t that great. I almost lost my order because of him. After that I worked with Carlos and he did a great job. More

by adamnavabi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 29, 2022 -

BMW of Rockville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (240) 885-8171 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

December 28, 2022

Every person I came across was very helpful. the dealership was well maintained. The service was excellent. More

by Ared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin pitamber
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Jan 01, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 27, 2022

The service department is always very attentive to my needs, and carefully explains everything they propose to do. More

by stevekatzsj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Dec 29, 2022 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 26, 2022

The response time to get the car to dealer is quite fast. BMW do take care of their customers. More

by Yash
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omar
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Dec 28, 2022 -

BMW of Rockville responded

Hi Yash, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

December 26, 2022

They performed a recall service on my vehicle. very happy about the work/communication. no issues More

by yfc500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodriguez
Report | Print
Dec 28, 2022 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 23, 2022

Suvin has been so helpful, patient, and knowledgeable in my leasing process. This is my second time doing business with him, and I’ll definitely return in the future! More

by Sasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suvin
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Dec 26, 2022 -

BMW of Rockville responded

Hi Sasha, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

December 23, 2022

The staff are all amazing, from sales to finance. Mike at sales provided the best car buying and customer service experience that I have ever had. Always communicating where they were in the proces More

by Yas Saleem
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 27, 2022 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 23, 2022

Very professional and kept me updated with my repairs. They worked very diligently and prompt. More

by Msendya
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Estela Leon
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Dec 27, 2022 -

BMW of Rockville responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

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