BMW of Rockville

This was a low pressure sales experience conducted by people who knew their product and had confidence in its appeal. They were courteous, informative but respectfully reserved. Test driving the cars can people who knew their product and had confidence in its appeal. They were courteous, informative but respectfully reserved. Test driving the cars can be compelling if you enjoy driving. The cars are technologically distinct from ordinary vehicles, and visually appealing, nice lines. Once you’re seated behind the wheel the car takes over the pitch. The dealership staff knows that. My salesman was one of the best I have ever encountered, Alwyn Alli. He embodied the attributes I noted above. Car purchases are arduous for me, this group made it as palatable as could be. More

Bryan communicated clearly and promptly. Overall excellent service and was very quick. Clear disclosure of what work was done and an itemized invoice Overall excellent service and was very quick. Clear disclosure of what work was done and an itemized invoice More

BMW Rockville takes great care of me. I receive top notch customer service, updates regrading my service via text/email, & courtesy Lyft to/from my home while car in service. I just had m I receive top notch customer service, updates regrading my service via text/email, & courtesy Lyft to/from my home while car in service. I just had my car detailed there and it looks amazing. More

Outstanding appointment set up. Great welcome and instructions on arrival. Amazing speed with follow-up for actual service after the instructions. Awesome scheduling of ride back ho Great welcome and instructions on arrival. Amazing speed with follow-up for actual service after the instructions. Awesome scheduling of ride back home. Poor expectation management: I was told service would take about 2 hrs. It ended up taking more than 5 hours without any updates. One of my follow-up calls wasn't even picked. I recommend updates in case of delays, and picking up follow up calls. Scheduling my ride back was confusing. I recommend clearer communication. Amazing after-service explanation. Service Advisor was great at explaining what was done and diagnosis for pending work. Awesome! More

The service team is attentive and responsive. Good team work across the entire team. Would recommend to others. Good team work across the entire team. Would recommend to others. More

Outstanding experience. Sales, finance, parts and car prep was excellent. Everyone was extremely knowledgeable and friendly. Overall, a very pleasing experience at BMW of R Sales, finance, parts and car prep was excellent. Everyone was extremely knowledgeable and friendly. Overall, a very pleasing experience at BMW of Rockville. More

We visited the BMW Rockville, and the sales guy, Alwyn, was so impressive that he understood our taste and preferences, which helped us feel confident in the process. He brought down two new X1s for a test was so impressive that he understood our taste and preferences, which helped us feel confident in the process. He brought down two new X1s for a test drive and provided an attractive offer, including the best price for my trade-in vehicle. I negotiated for a price, which he readily agreed to, and the deal was closed. I recommend giving him an outstanding performance award for his sales skills! More

Smart, fast, expensive. Not right to charge for reporting on why engine light is on on dash. Not right to charge for reporting on why engine light is on on dash. More

Excellent customer service with knowledgeable staff. Dylan and Mina made the entire process smooth and went above and beyond to accommodate. Highly recommended. Dylan and Mina made the entire process smooth and went above and beyond to accommodate. Highly recommended. More

Great service at BMW of Rockville! I was taken care of by a kind young man when I dropped off my car and JC took great care of me and my vehicle. Good communication and a smooth and e I was taken care of by a kind young man when I dropped off my car and JC took great care of me and my vehicle. Good communication and a smooth and easy check out process. My best experience with a BMW dealership. More