BMW of Rockville

Exceptionally responsive service. Alex Sellouk in sales has been a pleasure to work with. Never pushy as my purchase process was delayed with COVID, but politely stayed in touch and was responsive when nee has been a pleasure to work with. Never pushy as my purchase process was delayed with COVID, but politely stayed in touch and was responsive when needed. More

I live MUCH closer to another BMW than to BMW of Rockville, but chose to give this a try after some less-than-ideal experiences at another location and BOY am I happy I did! Suvin helped me buy my M Rockville, but chose to give this a try after some less-than-ideal experiences at another location and BOY am I happy I did! Suvin helped me buy my M3, was so kind and courteous, fast and efficient, and took excellent care of me in every step of the transaction. The financing team was not pushy with all the add-ons, and even the courtesy car/rental team (I had to leave my old car there getting repaired before buying my M3 and needed one) was also really efficient and kind - no snobbery here. I will ONLY use this BMW going forward, even if it's farther away. And if you are looking for concierge, white-glove service, call Suvin! He's fantastic! More

Great dealership with a very nice floor room. Go see Alex and Faria. They are friendly, honest and informed, and they take the time to get to know you and listen to your needs. They deserve 10 stars, Alex and Faria. They are friendly, honest and informed, and they take the time to get to know you and listen to your needs. They deserve 10 stars, but I could only give 5. Highly recommend this place. More

I walked into the dealership knowing exactly what I wanted and being pre-approved for financing. Emmitt is the only salesman who greeted me and took an interest in me as a customer. Emmitt was knowled wanted and being pre-approved for financing. Emmitt is the only salesman who greeted me and took an interest in me as a customer. Emmitt was knowledgeable, has the perfect southern charm, and did not rush my decision. Emmitt was able to get me in the X5 I wanted with additional features I didn't know I needed within my price point. My overall experience at BMW of Rockville was HORRIBLE!! There are some clear racial and sexist issues that are evident from the sales managers and finance managers. Although BMW Rockville is a legitimate dealership they depict the stereotypical behaviors of a used car dealership...EXCEPT FOR EMMITT. If you must buy a car from BMW Rockville, go see Emmitt. He is the only thing that would make me buy my next BMW from them and the only salesman I recommend. More

Working with Emmitt Green was an absolute pleasure! Emmitt is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and Emmitt is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my BMW took didn’t take long. The best part – Emmitt stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Emmitt if you are considering buying a new or previously owned automobile. More

Best car buying experience I've ever had. Emmitt Green was professional, courteous, helpful, knowledgeable. Emmitt and Nikolay in Finance earned a long-time customer. was professional, courteous, helpful, knowledgeable. Emmitt and Nikolay in Finance earned a long-time customer. More

Very friendly and professional staff - excellent customer service!! The loaner program makes servicing my BMW a breeze - no inconvenience of being without a car! I highly recommend!! service!! The loaner program makes servicing my BMW a breeze - no inconvenience of being without a car! I highly recommend!! More

Great experience with the BMW Rockville team. Zero pressure to make a decision and we worked out a very agreeable deal for all involved in the transaction. I was in and out in less than an hour which pressure to make a decision and we worked out a very agreeable deal for all involved in the transaction. I was in and out in less than an hour which was surprising as I’ve never bought from a dealership in the past where I didn’t have to sit and waste half a day for them to get paperwork together. Real team effort, well oiled machine. More

No loaner car, no car delivery service. But they provide ride services, service writer was very friendly & helpful, tech, performance would be seen soon after driving for few days, Leave it for later. ride services, service writer was very friendly & helpful, tech, performance would be seen soon after driving for few days, Leave it for later. More

My Service Advisor Eric was very attentive and responsive to my vehicle, after purchasing four new RFT tires I called Eric to notify him of noise, he ask me to return to shop, he noticed front differential h to my vehicle, after purchasing four new RFT tires I called Eric to notify him of noise, he ask me to return to shop, he noticed front differential had defects so he had it replaced. More