Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Rockville
Rockville, MD
1,816 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,816 reviews
March 08, 2021
$$$$ for an oil change! “Computer” reading of car - not one word re: results - guess it was ok?? Wanted air pressure and tires checked - not done - air pressure way too high in each tire and needed one new one word re: results - guess it was ok?? Wanted air pressure and tires checked - not done - air pressure way too high in each tire and needed one new tire next day. Very poor when I bought 4yrs ago and poor service now. Will not buy from them again More
by amalizio
Employees Worked With
Not naming - management is responsible.
March 06, 2021
Brought my BMW for maintenance. The experience was wonderful. Very courteous and efficient customer service from drop off to pickup! I would recommend Rockville BMW and service advisor Eric Clark! wonderful. Very courteous and efficient customer service from drop off to pickup! I would recommend Rockville BMW and service advisor Eric Clark! More
by AD
Employees Worked With
Eric Clark
February 13, 2021
Everyone were helpful and the lounge was very clean. Fast service. I was informed of all required next serive options and price. Wasn't pressured on any services. Fast service. I was informed of all required next serive options and price. Wasn't pressured on any services. More
by Cesar
Employees Worked With
Juan Rodriquez
February 08, 2021
Great service by BMW Rockville today! Thanks Jared for your thoughtful care. And video of car being reviewed! Wow! I even have a typed estimate for new tires when I’m ready! Thank you. your thoughtful care. And video of car being reviewed! Wow! I even have a typed estimate for new tires when I’m ready! Thank you. More
by twork11
Employees Worked With
Jared
February 07, 2021
The dealership provided an excellent service, specifically Joy gave very detail explanations, warm arrangement, and frequent updates. This was the best service that I have got in the past compare specifically Joy gave very detail explanations, warm arrangement, and frequent updates. This was the best service that I have got in the past compared to other dealers such as Lexus, Honda, Toyota and Acura dealer, More
by hanglu
Employees Worked With
The girl in the loaner department was very kind and patient to provide a very good service, Joy Chilcoat
February 03, 2021
My service advisor Joy Chilcoat is excellent at customer service and follow up. Joy is very thorough and always able to answer my questions. She excels at her job service and follow up. Joy is very thorough and always able to answer my questions. She excels at her job More
by mpmyers
Employees Worked With
Alwyn Alli, Joy Chilcoat
January 30, 2021
I normally dread dealing with auto service departments, they are mostly male and condescending. Today’s experience of pick up, servicing and return was done professionally and smoothly. It was also COVID- they are mostly male and condescending. Today’s experience of pick up, servicing and return was done professionally and smoothly. It was also COVID- smart, meaning contact-free. Thank you Chelsea! More
by audreyshep
Employees Worked With
Chelsea
January 29, 2021
Great customer service, friendly associates, professional video of your car inspection, wow ! Beautiful customer waiting lounge. Will always come back ! And the coffee tastes good... video of your car inspection, wow ! Beautiful customer waiting lounge. Will always come back ! And the coffee tastes good... More
by Elisa
Employees Worked With
Jarred Brown
January 27, 2021
Marshall Douglas is an outstanding Client Advisor having made me feel at ease with an out of state new car purchase. Not having to set foot into my local DMV makes it even sweeter. Highly recommend that you made me feel at ease with an out of state new car purchase. Not having to set foot into my local DMV makes it even sweeter. Highly recommend that you give Marshall an opportunity to be able to get you into your next vehicle More
by Itrader7
Employees Worked With
Marshall Douglas
January 27, 2021
The new building is bright and airy with plenty of space to accommodate distancing while the pandemic continues. I recognized faces of employees that have been there for years and received excellent custom to accommodate distancing while the pandemic continues. I recognized faces of employees that have been there for years and received excellent customer service from the initial man who took my car away, to my service rep, Joy, to the tenured cashier! More
by klwellness
Employees Worked With
Joy Chilcoat
