BMW of Rockville

Excellent customer service with Emmitt Green I was very happy with our experience with our client advisor, Emmitt Green. He is excellent at what he does. His calm, personable, and kind demeanor I was very happy with our experience with our client advisor, Emmitt Green. He is excellent at what he does. His calm, personable, and kind demeanor made the experience of the sales process run smoothly and pleasantly with him. He was very helpful in identifying a car I would like based on my specifications, and was helpful throughout the entire process. He was proactive in trying to expedite the process of buying the car as much as possible. He is a great asset to the dealership and BMW. More

Most recent experience was great. Mark Gaunt was my service advisor. He was knowledgeable friendly and processed my vehicle quickly. He set me up with a loaner which I definitely needed and appreciated service advisor. He was knowledgeable friendly and processed my vehicle quickly. He set me up with a loaner which I definitely needed and appreciated. I expected to get my vehicle back late in the day or have to wait until Monday as this was a Saturday drop off. Pleasantly surprised to get the call it was ready early afternoon. I appreciate the Work of both Mark and the tech to get my vehicle back to me so quickly. More

It was a great experience to work with Ms. Maria while we were trying to finalize our vehicle selection. She is a thorough professional and worked meticulously to help finalize the desired car. She demonstra were trying to finalize our vehicle selection. She is a thorough professional and worked meticulously to help finalize the desired car. She demonstrated excellent customer service and we were really impressed by her pleasing and polite nature and her depth of knowledge about the vehicles. She answered all our questions patiently and diligently and was instrumental in our purchase. Thanks Maria and we will surely recommend you to our family and friends! More

Prior to servicing my BMW I dreaded going into service my vehicle. When I went to Rockville service department it was very different Joy is always smiling & ready to help you. vehicle. When I went to Rockville service department it was very different Joy is always smiling & ready to help you. More

Roxanne Roch Roxanne was very knowledgable, professional and genuinely cared about me and what I am looking for in my BMW lease. She is very honest, easy to talk Roxanne was very knowledgable, professional and genuinely cared about me and what I am looking for in my BMW lease. She is very honest, easy to talk to and would highly recommend her to all my family and friends. More

excellent service advisor. Joy is very professional and always goes the extra mile to help solve the issues. It’s always a very pleasant experience to deal with her. always goes the extra mile to help solve the issues. It’s always a very pleasant experience to deal with her. More

Service was excellent. They had me on and out in under 15 minutes with a loaner car. Contacted me when work was finished. Very satisfied minutes with a loaner car. Contacted me when work was finished. Very satisfied More

Emmitt Green helped us to select and customize a new 2020 BMW X5. He is knowledgeable, like able, and patient, and we appreciated his soft sell approach. Most of all, he is a good guy you will enjoy worki BMW X5. He is knowledgeable, like able, and patient, and we appreciated his soft sell approach. Most of all, he is a good guy you will enjoy working with. Thanks, Emmitt! More

2017 BMW X5 35iXdrive He was very helpful getting us a good deal with a new purchase especially with the balloon payment we had from our previous car. He went above and bey He was very helpful getting us a good deal with a new purchase especially with the balloon payment we had from our previous car. He went above and beyond to meet our needs. I would highly recommend him. More