BMW of San Francisco

Shout out to Mr. Subhash Chandran – He took over this messy transaction with ease. He sorted Andy Larijani’s mess out! He took care of us from windshield replacement, Subhash Chandran – He took over this messy transaction with ease. He sorted Andy Larijani’s mess out! He took care of us from windshield replacement, payment and sending us the license plates. This guy is someone who you can trust and who you can make a deal with. Thanks to you. We appreciate what you did for us! Scott Collins was a great salesman with a heart. You'll feel that he cares. He made the transaction done smoothly. NEVER EVER TRUST ANDY LARIJANI! He’s making too many promises that he cannot keep! Andy Larijani, I believe, is the used part manager. He promised us that he'll take care of our windshield since it needs to be replaced. He said not to worry about it and to trust him that he'll take care of it. - These promising phrases are too good to hear and yes it's a hoax. It took almost a month before I got my windshield replaced and it was really upsetting. He doesn’t reply to emails and he said he preferred a call instead. I just don't understand how come they are selling a used car in that condition? The camera and the cover was hanging and the molding was even installed wrong! Firstly, when we came there, Marco was the one in charge of us. We'd been chatting for days and suddenly he just stopped communicating with us. We went at the dealership and he didn't show up. We were looking for him but staff there said that he was with another customer. We decided to look for another salesman and there we got Scott. After few hours, Marco was still not available. He ghosted us. He even told us that if we showed up at the dealership that the manager can do something with the price. Don't trust Marco/Marcos there. He's not true to his words. To find out that he's a newbie in that dealership too. It could have been better if Mr. Subhash and Scott had helped us in the beginning, but we got the wrong people at first. I do not recommend this dealership if you'd like to purchase your vehicle but if you do, please look for Mr. Subhash Chandran and Scott Collins. He'll take care of you. More

This is a post-sales review. Certified Pre-Owned you’re getting? Best of luck to you. Bought a 2020 BMW i3 and the 12V battery died on me. Had it towed to a closer dealership Certified Pre-Owned you’re getting? Best of luck to you. Bought a 2020 BMW i3 and the 12V battery died on me. Had it towed to a closer dealership / service center (BMW Fremont) from my residence. While they were investigating - I asked for a second opinion from BMW SF (where I got the car from). They said, “Nope. We don’t cover it the 12V battery” BMW Fremont did cover it free of charge. Just tells you BMW SF is not on the same page for making up their CPO requirements. They ignore your calls after speaking with the receptionist and transferring you to sales / finance. Have yet to receive my license plates after three months - temporary paper license plate has already expired. DMV says it’s on their end. I have gone through chats and calls. No return calls, emails, text messages, etc. I hope your experience is better than mine. More

Everyone here is awesome! Super helpful as well. They got my car in right away and detailed my car when I picked it up. Super helpful as well. They got my car in right away and detailed my car when I picked it up. More

Our car buying journey took an unexpected turn for the best when we met Dinu Cotoros. From the get-go, Dinu’s professionalism and efficiency were evident. He listened carefully to what we needed, guided u best when we met Dinu Cotoros. From the get-go, Dinu’s professionalism and efficiency were evident. He listened carefully to what we needed, guided us seamlessly through the selection process, and provided detailed answers to all our questions without ever making us feel pressured. What truly impressed us was how Dinu made the entire process feel smooth and easy. He took care of every detail, ensuring that from test drive to paperwork, everything was handled with precision and care. But the highlight was the moment we found our car. Dinu had not just found us a vehicle; he found the perfect match that amazed us beyond our expectations. More

Undisclosed damage from collision was not good. I was not given any price reduction, only a gas credit I was not given any price reduction, only a gas credit More

Great service all around, thank you. Vincent Lam was communicative, professional and just an all round solid dude. Vincent Lam was communicative, professional and just an all round solid dude. More

Great customer service. Brian was really patient with us and gave us all the information on the cars we were looking at. Brian was really patient with us and gave us all the information on the cars we were looking at. More

Negotiated price wasn’t given and then after back & forth, agreed with it One car keys wasn’t working and after few days of follow up, found out batteries were dead and had to be sent by them Origina forth, agreed with it One car keys wasn’t working and after few days of follow up, found out batteries were dead and had to be sent by them Original papers were not handed over and then sent by mail when requested although first they expect me to drive again to place for an hour instead of mailing them Car wasn’t cleaned as well as it could be Car walkthrough wasn’t done after purchase amd being first time bmw buyer, I had my troubles with controls Remote keychain of bmw was given for only 1 keychain More

Great customer service. They took care of me and my car quickly and efficiently. They always do a great job. They took care of me and my car quickly and efficiently. They always do a great job. More

Courteous, honest and no nonsense transaction. My car buying experience was a lot better than I expected. Thank you! My car buying experience was a lot better than I expected. Thank you! More