BMW of San Francisco

Great service at BMW San Francisco. My service advisor Lucas always pleasant and informative. Comfortable setting for waiting area. Timely service My service advisor Lucas always pleasant and informative. Comfortable setting for waiting area. Timely service More

As in previous visits, Cody was professional, knowledgable, and on-time during my mobile service. I appreciate the top-tier service I've always received with BMW of San Francisco and this dealer knowledgable, and on-time during my mobile service. I appreciate the top-tier service I've always received with BMW of San Francisco and this dealership will continue to be my go-to for myself and referrals. More

Excellent professional service! Vincent communicated work in a timely professional way! Always great and fast service Vincent communicated work in a timely professional way! Always great and fast service More

My service advisor and the concierge were cordial. The technician performed the repair accordingly. The dealership was generally clean. The technician performed the repair accordingly. The dealership was generally clean. More

The dealership was helpful and help guide me through the car buying process being i am out of state. I was given updates each step of the way. Good communication and transparent through the whole process. B car buying process being i am out of state. I was given updates each step of the way. Good communication and transparent through the whole process. Brian was helpful. I worked with Lithua /driveway and smooth process. The tag and title process takes a while. About a month it takes to receive the car depending on holiday schedule. Keep being honest and I'll keep coming back. More

the staff was great- the fact that i couldn't use my credit card - audi lets you do $10,000 credit card - audi lets you do $10,000 More

Just a wonderful place to do business Salesman was absolutely wonderful and it’s product knowledge and how he carried himself in a very business like manner when I’m interested in buying another BMW I absolutely wonderful and it’s product knowledge and how he carried himself in a very business like manner when I’m interested in buying another BMW I will be coming to San Francisco to buy my next BMW More

Had a great experience. Got an appointment the same day and my car back in 48 hours. Fredy was great! - Super helpful and responsive. Got an appointment the same day and my car back in 48 hours. Fredy was great! - Super helpful and responsive. More

I regret to express my dissatisfaction with the service provided by Austin Smith, my BMW service advisor. Throughout my interactions, I have observed a lack of professionalism, characterized by a failure t provided by Austin Smith, my BMW service advisor. Throughout my interactions, I have observed a lack of professionalism, characterized by a failure to return calls and text messages promptly. Additionally, I have concerns about the honesty and reliability of the information provided. Regrettably, Mr. Smith has not demonstrated a thorough understanding of automotive issues, impacting the quality of advice offered. I believe effective communication and expertise are crucial in a service advisor role, and I have unfortunately experienced shortcomings in these aspects. I hope that sharing this feedback will contribute to the improvement of service standards. It is my sincere expectation that the necessary measures will be taken to address these concerns and enhance the overall customer experience. More

The overall servicing experience was seamless, from booking an appointment to dropping and collecting the car and settling the charges (I am under a prepaid maintenance contract, but even by that stand booking an appointment to dropping and collecting the car and settling the charges (I am under a prepaid maintenance contract, but even by that standard the it was a seamless CX). In particular, Lawrence was extremely helpful. In addition to walking me through the process of servicing the car, he also patiently and insightfully answered quite a few questions I had about how to get the best of out my car. More