BMW of San Francisco

A no nonsense, no pressure shop. Easy to work with and even easier to work a deal with. Easy to work with and even easier to work a deal with. More

I did send a review in earlier. ... Lawrence Hoe, my service person was wonderful. The issue I had was an urgent one so I got an appt for the next. No loaners were available at time ... Lawrence Hoe, my service person was wonderful. The issue I had was an urgent one so I got an appt for the next. No loaners were available at time I got my appt but Laurence found one for me the day I came in. It was very important to me to have a loaner since I have difficult walking due to knee issues. There was a malfunction found in my drive train and Laurence explained several possible issues and warranty coverage may be possible to use. He kept me informed thru out the day and was able to get my car back to me washed and service complete by end of day. And my extended warranty covered the problem. I was very pleased with all the folks I interfaced with. I came back a could have days later since I was not able to reinstall my CarPlay. A very nice and capable Young man who they call on to help with car play issues worked for at least 15 minutes to get it back working and I really appreciated his expertise. I am grateful to have this dealership in San Francisco. More

Brian was very knowledgeable and friendly with the all experience buying my car at San Francisco BMW experience buying my car at San Francisco BMW More

Transparent and Amazing Deals. Mahmood helped me answering all my questions and made the process very smooth. Mahmood helped me answering all my questions and made the process very smooth. More

Lawrence was very courteous, informative and the service I approved was done as expected. There was additional assessment of future service needs and the importance of doing them on a timely basis. I approved was done as expected. There was additional assessment of future service needs and the importance of doing them on a timely basis. More

Everyone is helpful and very pleasant. Damien Fang is always professional and knowledgeable. He's great. Damien Fang is always professional and knowledgeable. He's great. More

Thank you Fredy and all involved who took care of the items I had concerns. Excellent service! 🌟 items I had concerns. Excellent service! 🌟 More

Apart from the service representative, Austin, every interaction with this service dept leaves me wondering if it was a mistake to buy a BMW. From inconsistent reports and estimates for repairs, to unr interaction with this service dept leaves me wondering if it was a mistake to buy a BMW. From inconsistent reports and estimates for repairs, to unreturned phone calls, grossly inflated pricing and a general sense of mistrust, I doubt if I will be a return customer. More

Focused on survey but the service took way too long and on a higher priced side on a higher priced side More

Dinu and Janet were fantastic to work with! ! They made the whole process seamless and I highly recommend BMW of San Francisco. ! They made the whole process seamless and I highly recommend BMW of San Francisco. More