BMW of San Francisco

Ali was a fantastic person to work with during my time there. I felt supported and the process was easy! Thanks, Ali! there. I felt supported and the process was easy! Thanks, Ali! More

Very good service from your service advisor Laurence Hoe. Keep up the good work as always. Keep up the good work as always. More

Car was returned from service with adhesive residue where repairs were made, under inflated tires and still waiting on update on headlamp repair. Repeated calls and text messages to service advisor and super repairs were made, under inflated tires and still waiting on update on headlamp repair. Repeated calls and text messages to service advisor and supervisors regarding concerns were never returned. More

Very good selection on lot, works with buyers on price and terms… service team is very knowledgeable. This is our 6th BMW. and terms… service team is very knowledgeable. This is our 6th BMW. More

James and Vivian were wonderful to work with. They made the whole process seamless. I highly recommend BMW of San Francisco! They made the whole process seamless. I highly recommend BMW of San Francisco! More

BMW of SF provides great service and timely reminders on my car’s routine maintenance. I also got a courtesy loaner vehicle which is very convenient while they are servicing my car. Service personnel are my car’s routine maintenance. I also got a courtesy loaner vehicle which is very convenient while they are servicing my car. Service personnel are friendly and professional. More

They are very responsive and accommodating; also, they were both very professional and very nice. were both very professional and very nice. More

Good to great customer service and it’s good experience over all in that visit over all in that visit More

My sales person, DAVID STEVENS, was excellent. The dealership experience was terrible. Arrived at 10am knowing what car on the lot I wanted. Handshake deal by 11:30 and then 4 hours of waiting to The dealership experience was terrible. Arrived at 10am knowing what car on the lot I wanted. Handshake deal by 11:30 and then 4 hours of waiting to get through financing only to be told battery light said “replace battery” which they first would take two more hours but then the sales dept rep quickly said “we cannot promise it will even be done today”. Ie sales dept flatly refused to say thy swapping battery would be done at all same day. DAVID STEVENS eventually saved the day by getting things done that the sales department guy simply did not respect us enough to find way to troubleshoot. Thy offered me a ride home or a loaner but, after buying my car which I therefore didn’t own anymore and selling me a new car with no battery, and refusing to commit to a time the battery would be fixed, I was obviously stranded and they were OBVIOUSLY going to give me a ride home or a loaner. I wouldn’t give them credit for that and neither would you. Or I guess undo the deal which would have been an even worse waste of time. But all they needed to do was admit they made a mistake (I had even told them I saw a brake light three hours earlier but they did nothing about it until the last minute) and race to put a new battery in the car and they just would not do it. SFBMW can’t (or won’t) prioritize replacing a battery for a brand new car buyer (especially on they kept waiting for 5+ hours) when they sell a car but discover it had a dead battery before leaving the lot. Either they think that is acceptable service or they don’t. It’s up to them to decide how they want to run their business. DAVID STEVENS, the sales person (not the sales department) was excellent though. The financing person was fast but we were kept waiting for three + hours (plus lots of lies) just to get to financing so I’m giving financing one star. More

Extremely professional service. They not only performed the work in a timely way, but also returned the car freshly washed and spotless. They not only performed the work in a timely way, but also returned the car freshly washed and spotless. More