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BMW of San Francisco

San Francisco, CA

Overview
Reviews
4.4
614 Reviews
Call Dealership (628) 235-1200

1675 Howard St

San Francisco, CA

94103

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By Type

Showing 614 reviews

December 29, 2023

The whole process was quick and easy and everyone was curteous and helpful. I would definitely recommend BMW of San Francisco More

by GRANT.BERGAMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Dec 29, 2023 -

BMW of San Francisco responded

We're delighted to know that you found our process at BMW of San Francisco quick and easy. Your recommendation means a lot to us! Safe travels in your new vehicle.

December 29, 2023

Fast friendly service. Good communications through text. Convenient location. Loaners and/or Uber for local transport while car is being serviced. More

by ANGELA011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
Report | Print
Dec 29, 2023 -

BMW of San Francisco responded

We're glad to know you appreciated our efficient service and communication at BMW of San Francisco. Providing loaners or arranging local transport is just one way we aim to make the process convenient for our customers. Thanks for your review!

December 29, 2023

Smooth operation. Vincent and other people helping me are all wonderful. I am very happy with the service. More

by HJLUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Dec 29, 2023 -

BMW of San Francisco responded

It's great to know that Vincent and the team at BMW of San Francisco provided you with a smooth experience. We're delighted you were happy with our service!

December 29, 2023

They were professional, flexible and attentive to all of our questions. Highly recommend partnering with David Stephens! More

by camila
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Stephens
Report | Print
Dec 29, 2023 -

BMW of San Francisco responded

Camila, we're delighted to know that David and our team at BMW of San Francisco were able to assist you effectively. Thanks for recommending us!

December 28, 2023

BMW of San Francisco is the best! The service is always excellent and I was feel taken care of. More

by MARTINEBONILLA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Dec 28, 2023 -

BMW of San Francisco responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 27, 2023

Wasn't able to resolve the specific check engine light issue that I requested about. More

by MING_SIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher, Joe Shaghasi
Report | Print
Dec 28, 2023 -

BMW of San Francisco responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 02, 2024 -

MING_SIU responded

Ming_siu@msn.com

Jan 04, 2024 -

MING_SIU responded

I have you my email, but I haven't heard from anyone.

Jan 05, 2024 -

BMW of San Francisco responded

Ming, I regret to see your dissatisfaction with your recent visit. I would appreciate the opportunity to discuss your experience with you in further detail. At your convenience, please contact me. I look forward to hearing from you. Christian Marmolejo - Service Manager - 628-235-1171

December 27, 2023

Always great work and service. Very prompt and responsive. I know that I can count on them to quickly diagnose and resolve issues More

by DPRENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Dec 27, 2023 -

BMW of San Francisco responded

We're delighted to know that you can always count on our team at BMW of San Francisco for prompt and efficient service. Thanks so much for your positive feedback! We will see you again next time.

December 27, 2023

BMW of SF service center does not provide free car wash services on Saturday which is bad for people who need to work in the weekdays and only available to bring in the car for services on Saturday. This i More

by HA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
Report | Print
Dec 28, 2023 -

BMW of San Francisco responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 27, 2023

Responsive and nice. We were still just buying a car, but overall we are happy with the service. More

by TOMMASO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Dec 27, 2023 -

BMW of San Francisco responded

It makes us happy to hear you received excellent service during your car-buying experience. Thank you for your kind words. Our team looks forward to serving you again down the road.

December 26, 2023

Courteous professional service that gets the job done right. The whole experience is very pleasant More

by JFK2747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Report | Print
Dec 27, 2023 -

BMW of San Francisco responded

It was our pleasure to assist you. Thank you from all of us here at BMW of San Francisco!

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