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BMW of San Francisco

San Francisco, CA

4.4
614 Reviews

1675 Howard St

San Francisco, CA

94103

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Showing 614 reviews

October 12, 2023

Aaron , Rod and John are the best! They mad the transaction so simple! I purchased the car because of the all-star service team that rolls out the red carpet when you arrive. Always More

by LUIS R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Oct 12, 2023 -

BMW of San Francisco responded

Luis, it's great to know that Aaron, Rod and John made your experience at BMW of San Francisco so enjoyable! Thanks for choosing us! Our team hopes to serve you again in the future.

October 12, 2023

Great service, The mechanics were very friendly and knowledgeable. They came to my house and preformed the service. More

by 5150SELLER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Oct 12, 2023 -

BMW of San Francisco responded

We're glad to know our team at BMW of San Francisco was able to provide you with great service right at your doorstep! Thanks for the positive feedback, we appreciate it. Safe travels ahead!

October 12, 2023

Vincent varilla over delivers every time from my basic services to my intermittent noise complaints my favorite place to come More

by FAVIAN.RAMOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dinu
Oct 12, 2023 -

BMW of San Francisco responded

We're delighted to know that Vincent and our team at BMW of San Francisco have consistently met your expectations! Thanks for making us your go-to place, we appreciate the support.

October 12, 2023

Great service and attention to detail. The videos during servicing are a great way to support communication during servicing. More

by WADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordano riosreyes
Oct 12, 2023 -

BMW of San Francisco responded

We're glad to know you appreciated our attention to detail and the use of videos during servicing at BMW of San Francisco. Your feedback is much appreciated, thank you!

October 12, 2023

I was told that the work needed was covered by the extended warranty but when I picked up the car I was told there was a $200 deductible. I had never paid a deductible with this extended warranty befo More

by VARGAS.PJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Oct 13, 2023 -

BMW of San Francisco responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Christian Marmolejo - Service Manager - 628-235-1171

October 06, 2023

Lawrence was great! I delt with him for the second time and it was a smooth process. More

by MRLREEKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence
Oct 09, 2023 -

BMW of San Francisco responded

It's great to hear that Lawrence was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

October 03, 2023

John Santos is a phenomenal service advisor. He cares about his customers and provides high-quality customer support. More

by 2005DEMPSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Oct 03, 2023 -

BMW of San Francisco responded

We're so glad to know that you had a great experience with John here at BMW of San Francisco. We always aim for top-notch customer service! Thanks for your review and support.

September 30, 2023

Service staff communicate service issues clearly through multiple channels- text, phone, video and in person. Work done is top quality. More

by CM_MACGREGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Oct 01, 2023 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2023

Great communication and service, I have never had any issues with SF BMW, would recommend More

by alterego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Oct 01, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 28, 2023

Service not performed, finance staff was rude and lied to me. Would not recommend at all More

by KURKA.DANIEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
Oct 01, 2023 -

BMW of San Francisco responded

We're sorry that you didn't have a completely satisfying experience, Daniel. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Oct 01, 2023 -

BMW of San Francisco responded

We're sorry that you didn't have a completely satisfying experience, Daniel. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Oct 02, 2023 -

BMW of San Francisco responded

Hi Kurka, We regret to hear about the details of your recent visit. We understand your frustration and would like to help. We would like the opportunity to look into this further, please contact me at your earliest convenience. Christian Marmolejo Service Manager 628-235-1171

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