BMW of Sarasota

My personal experiences with BMW of Sarasota My client advisor, Ms. Naycolle Wright's knowledge of the BMW product instantly sold me. Her attention to detail and her demonstrated patience and her My client advisor, Ms. Naycolle Wright's knowledge of the BMW product instantly sold me. Her attention to detail and her demonstrated patience and her her unique customer skills kept my attention. I already knew the car that I wanted, but she went through all of her resources and found the car within a very short period of time. Amazing to say the least. More

A New Auto Buying Experience Recently purchased a 2015 428i gran couple for my wife. After getting over the best auto purchase experience ever I decided to trade in my vehicle and Recently purchased a 2015 428i gran couple for my wife. After getting over the best auto purchase experience ever I decided to trade in my vehicle and lease a 2015 228ì convertible. What prompted me to make two deals in 5 weeks were first of all the quality of the vehicles and the deals arranged. Naturally that would not have happened without the expertise of the dealerships representatives. Our salesperson Naycolle was outstanding. Product specialist Jasmine knows more about their products than the service people. Sales managers Emilio and Pete (the position I have found to be predictably offensive historically) were the professionals one would expect from such a dealership. I cannot imagine how anyone could have a negative buying here unless they themselves were the cause. More

Fine New Car Buying Experience! After not being able to reach a satisfactory deal on a new 2015 228i Coupe with this dealership, Emilio Torres, General Sales Manager for BMW of Saras After not being able to reach a satisfactory deal on a new 2015 228i Coupe with this dealership, Emilio Torres, General Sales Manager for BMW of Sarasota reached out to me a few days later and we agreed to a very fair deal for that car. Mr. Torres was calm, patient and compassionate of my situation. It was a pleasure buying a car from BMW of Sarasota and in particular, Mr. Emilio Torres. I was treated very well. Recommended!! More

Bought car off lease. Mostly smooth I bought our car off a lease. I agreed on a price with a salesman, and he added some charges at the last minute, which almost scuttled the deal. The m I bought our car off a lease. I agreed on a price with a salesman, and he added some charges at the last minute, which almost scuttled the deal. The manager stepped in and apologized, and ultimately accepted the earlier agreed price. He changed us to a different salesman, who was great, and really aimed to please. Transaction and vehicle certification went very smoothly, and I would shop there again. More

Terrible Repair Service, 6 days for Diagnostics I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during th I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several times when he called me back yesterday and today. I spoke to the service manager Kyle on 01/26/2015 and I complained to him about Derrick's lack of customer service and the fact that I had missed several days of work. I also told him that his agent was rude. Kyle promised to call me the next day with a resolution. 01/27/15 Derrick returns my call and tells me that he has the same position as Kyle and he can make the same decisions. He also tells me that he kept me posted. I asked for Kyle and he told me he was unavailable. More

A Very Happy Customer We have purchased a vehicle from Mike Hughes in the past. When I called Mike to let him know we were in the market for a new car, he and Richard Lia We have purchased a vehicle from Mike Hughes in the past. When I called Mike to let him know we were in the market for a new car, he and Richard Liammari started researching to find the best vehicle for us. When my wife and I arrived the next day, we were very happy to see that they were very respectful of our time, and did a great job narrowing it down to several vehicles that would be the best fit for us. Because of their research, we found a great vehicle quickly, Richard introduced us to the Business Manager, Brian Wacnik. Brian did everything possible to take the stress out of financing this vehicle, and went above and beyond to make sure we would be happy with this purchase. While we were there, several of the members of the dealership introduced themselves to us, and welcomed us to the dealership. Mike, Rich and Brian made us feel as if we were a part of the team, and made this a great experience. The team at this dealership did not pressure us, and made the whole process stress free. More

My First BMW I purchased a pre-owned BMW 328xi and was most impressed by the professionalism of the sales and financial staff. They made the purchase go very smoot I purchased a pre-owned BMW 328xi and was most impressed by the professionalism of the sales and financial staff. They made the purchase go very smoothly. They were most efficient in their explanation of the various workings of the automobile. I would not hesitate to highly recommend them. More

Best Experience Ruslan Grinchenko and the rest of the team did an excellent job of getting us into the perfect vehicle for us. We appreciate everyone's hard work and Ruslan Grinchenko and the rest of the team did an excellent job of getting us into the perfect vehicle for us. We appreciate everyone's hard work and we will definitely refer friends and family to your dealership. They worked hard to get a low interest rate and a payment we could afford. GREAT JOB TEAM! Susan Marks & Alan Taggart More

Poor, poor service I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never re I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never received a call unless I initiated contact, and even then it took multiple calls. Every time I did talk to Derek there was another " repair" recommended that was $400. After the battery replacement and new tire, enough was enough. They had the car for two days.... And the bill was over $1500. Two days, $1500, and not a single phone call I did not initiate. I had asked them to program the car garage door opener since I had been unable to do so. When I got the bill, there was a charge for $150 for this - that Derek said he wrote off because he "wanted to work with me on the price" for all the unexpected work. Good thing - because when I got home it did not work. I too had been thinking of buying a new car and considering a BMW. No way after that experience. More

Very nice sales team! My wife and I were out looking for a car for our son, we stopped at many other dealerships and were very dissapointed at the way the others wanted to My wife and I were out looking for a car for our son, we stopped at many other dealerships and were very dissapointed at the way the others wanted to play games. We stopped at BMW of Sarasota used cars and found a nice little Honda Civic. Micheal Hughes and Ruslan Grinchenko made this sale go so smooth. I would brag about this dealership! More