BMW of Sarasota

This Is My 3rd Car Purchase At BMW of Sarasota (1 Used, 2 New). My 1st and 2nd Purchase Experience Were Very Good and I Have No Complaints, However The Attention and Personal Touch That Eric Bosak Put Into New). My 1st and 2nd Purchase Experience Were Very Good and I Have No Complaints, However The Attention and Personal Touch That Eric Bosak Put Into The Deal Really Made Me Take Notice At What Customer Service Truly Is. Between My Sisters and Myself We Have Purchased 9 Vehicles At BMW of Sarasota and We Recommend It To All Our Friends That Are Car Shopping. Customer Service Is Second To None. I Recommend Anyone To Give Them A Visit. I Live In Tampa, but Drive Down To Sarasota (45mins) For All My BMW Car Needs and Purchases Due To My Experiences At BMW of Sarasota. Thanks To My Treatment During My Visits, I Will Be Going Back To See Eric Bosak and The Rest Of The Friendly, Professional Staff. More

entire sales staff Eric, Bruno and Emillio T. were extremely helpful, courteous, and professional. Best I have experienced in my 20 years of car buying. extremely helpful, courteous, and professional. Best I have experienced in my 20 years of car buying. More

I had a situation with a wheel warranty that was supposed to be cancelled within my free look period. When I discovered it had not, Tammy stepped in and did what was needed to get me my credit applied, even to be cancelled within my free look period. When I discovered it had not, Tammy stepped in and did what was needed to get me my credit applied, even though it was well beyond the free look. I certainly appreciated her efforts. More

Very friendly, helpful staff. Easily reached a price for a pre-owned BMW. Dealer detailed and filled the car with gas. Tammy Saylor in finance was informative and efficient. and efficiently. Needed a second a pre-owned BMW. Dealer detailed and filled the car with gas. Tammy Saylor in finance was informative and efficient. and efficiently. Needed a second key which was paid for by the dealer. Got follow-up calls from the pre-owned sales manager Mike Hughes and client advisor John Marulanda. Overall very good experience - best and easiest of any car purchase.. More

Purchased a 335. Absolutely thrilled to death with the car. Very quick and "on rails" handling. Rich Liammari and Mike Hughes made the entire purchase an extremely pleasurable experience. Rich was well p car. Very quick and "on rails" handling. Rich Liammari and Mike Hughes made the entire purchase an extremely pleasurable experience. Rich was well prepared, professional yet personable. Great job Rich and thanks! Excellent job BMW for building great cars. More

As soon as we walked in the door everyone made sure we were being helped. They were considerate and kind without being pushy. They answered all our questions and if one person didn't know they would find were being helped. They were considerate and kind without being pushy. They answered all our questions and if one person didn't know they would find the one that did. They made sure the process of our lease was done in a timely manner and were quite attentive. Big thanks to all of you at Sarasota BMW! More

I just bought my 1st BMW!!! Had a great experience!!! Everyone that I dealt with was so friendly. Make sure you ask for Jeffrey Mendez or Michael Hughes they were so amazing!!!!!!!!!!! Everyone that I dealt with was so friendly. Make sure you ask for Jeffrey Mendez or Michael Hughes they were so amazing!!!!!!!!!!! More

Dan Davis was my sales rep. He is professional in all aspects of his job. His approach to selling a car is what I wanted and expected to get. I ordered a 335i Coupe, built to my specs. Mr. Davis, guided aspects of his job. His approach to selling a car is what I wanted and expected to get. I ordered a 335i Coupe, built to my specs. Mr. Davis, guided me through the process and saw that the car I ordered was the car that I got. The car performs wonderfully and I love driving it. I've had the car 7 days and I have driven it over 1800 miles. Mostly Interstate Highways. I've owned Jag's, and Dodge Hemi's, and a host of other vehicles. The BMW, is the finest so far. I will recommend BMW of Sarasota, to all my friends. The question "why" is answered simply. I went to Mercedes, Audi, and others. BMW of Sarasota, via Dan Davis, offered the best deal and the most comprehensive service and warranty of all the dealers I visited. I have no doubt that Post Sale service will be first class as well. Mr. Davis continues to offer his services and maintains contact with me, and I him. It is a pleasure to deal with him and BMW of Sarasota. Peter Rieff. More

I purchased a new BMW and signed my contract on 5-27-2013. I had a horrible customer service experience that the new car General manager could not resolve. I took it up to the President/owner of th 5-27-2013. I had a horrible customer service experience that the new car General manager could not resolve. I took it up to the President/owner of the dealership and it could not be resolved. I then called BMW USA and filed a formal complaint on 6-14-2013. That same day, I got a call from the General Manager stating that the President/ owner of the dealership was not happy that I got BMWUSA involved and that they wanted their car back. I explained that I was uncertain of the legality behind their verbal request and was then threatened that my deposit would be returned. Upon further investigation with BMW USA financing, this dealership never submitted my signed application for finance even though I signed the contract 18 days prior and also wrote them a large deposit in which they cashed. I have filed formal complaints with the BBB, the Florida Office of Financial Regulation as well as with Florida Highway Safety and Motor Vehicles. Buyers Beware. I will be returning this vehicle to the dealership immediately and taking my business to a BMW dealership that is deserving of my business. More

Our experience was best described as a tale of Jekyll and Hyde. We arrived at the dealership and were promptly greeted by the agent, told him what model we were interested in, and he immediately got the keys Hyde. We arrived at the dealership and were promptly greeted by the agent, told him what model we were interested in, and he immediately got the keys and offered us a test drive. We indicated we had another dealership to visit as we had narrowed our search down to two cars. The agent reiterated “what a great deal” the BMW model was, and it was, but more because it was a carry-over from the previous year that they had not been able to close a deal on. We left the dealership giving the agent my husband’s business card and went on about our day. Within two hours of leaving BMW, the agent called my husband’s place of work looking for him to speak more about getting us to purchase the BMW. This was not at all acceptable to us since he had our personal cell phone numbers, but we let it pass as an oversight. Our next conversation with the agent moved from pleasant discussion to high pressure, indicating the car was going to be “lowered in price” the next day on Autotrader and since the next day was a Monday, he knew there would be a barrage of calls to buy the car. We informed him that was fine, we would take our chances. But then, when we said we would purchase the car the next day, the price was all-of-the sudden non-negotiable. Still, we bought the car. After our purchase, we had no follow up from the sales agent and had to leave a nasty message to get him to take care of a few remaining items. As for our trade, they gave us the exact amount Edmunds.com said the car was worth, and then placed it on their website for sale at a 115% mark-up. Note that my husband and I did decide to purchase the car based only on the fact that we really liked the car and it had FAR less milage than one sitting at the adjacent dealer that was the same model year and price and NOT because of anything the BMW agent had done or said. More