BMW of Sarasota

Excellent Transaction and Great Customer Service I traded in my old vehicle for a pre-owned vehicle I initially found online. I started the transaction via phone, and was able to get the majority of I traded in my old vehicle for a pre-owned vehicle I initially found online. I started the transaction via phone, and was able to get the majority of the details worked out before ever having to travel to the dealer. Once I set up a time to go in person, they had my new car ready to test drive and all staff were friendly and professional. They worked with me on trade value and pricing, and I drove off in a clean pre-owned car. If you need a new vehicle, give Jeffrey Mendez a call. More

Drove over two of the three plus hours to get a phone call.. We went to their website and found a car we were very interested in. A gentleman called us and said he was internet supervisor. He asked us to fill ou We went to their website and found a car we were very interested in. A gentleman called us and said he was internet supervisor. He asked us to fill out credit app to get approval before we made a 3+ hour trip to Sarasota. Approval was within minutes so we told him we would take it and head his way. After the phone call that it was sold, the used car manager called and apologized. He told to come on in and he would make it right. Needless to say, no go. He said he would pay for our hotel and meal, but again, nothing! Did however find a better deal and a dealership that did everything they said they would. Vista BMW sold us a certified 2011 with only 26k for less money, not a lot but a few hundred is nice. More

No response or followup Inquired about a used car. No one follows up. After several emails that went unanswered, I emailed the President of the dealership my experience and Inquired about a used car. No one follows up. After several emails that went unanswered, I emailed the President of the dealership my experience and the email was returned "undeliverable" I then emailed the Pre-owned manager and one other staff member and all three emails came back as undeliverable. It should not be this difficult! I took the email addresses right off of their website. I am redirecting my car search elsewhere. More

Best car purchasing experience I just purchased a previously owned car at BMW of Sarasota last week. It was by far the best auto buying experience I have had in years. I spent hal I just purchased a previously owned car at BMW of Sarasota last week. It was by far the best auto buying experience I have had in years. I spent half the time that I have on my last three or four cars from looking, negotiating and completing the deal. And, I just bought a car for my wife five months ago at another dealer because of the make. There was not a lot of back and forth haggling. I explained my reasoning, they explained theirs and mutually agreed. Most of the time it was more toward my benefit. I worked with John Webb, who is very personable and just a great guy to deal with. More

Excellent Thank you so much to all the wonderful people who work there. Such friendly and helpful people. I'm so glad I had the pleasure to deal with everyone Thank you so much to all the wonderful people who work there. Such friendly and helpful people. I'm so glad I had the pleasure to deal with everyone there. True professionals. Keep up the good work. Thank you More

Honor from a car dealer?????? Yeah Right !!!! We are not your typical high end car dealership customer but it made no difference to anyone that we have dealt with. These guys are true professiona We are not your typical high end car dealership customer but it made no difference to anyone that we have dealt with. These guys are true professionals in a business where soooooooo many are not. We were in a tight situation as i sold my wife's car the day before and the deal i had worked out for her new vehicle fell thru. So now i need to find a good convertible with low miles but at a good price and that is exactly what i found at BMW of SRQ. With the exception of a few minor details, this car was in immaculate condition but i was told that anything that would be found wrong would be corrected immediately. We took the car home but found a somewhat more major issue and brought it back the next day. We received a call and were told that this issue could not just be fixed to their satisfaction so they made the choice to replace the entire set of components (at a cost of several thousand dollars). This took their deal and absolutely killed any of their numbers but that made no difference. When they could have easily done and ok job and just given me the car back and said see ya', they chose to lose money to stand behind their word. One word......Honor. This is the rare experience of Honor and standing behind your word in a world that easily dismisses such things. Would i recommend BMW of Sarasota, ABSOLUTELY !!!! Will i buy my next car from BMW of Sarasota...... Darn right, and the next and the next. More

Best used car purchase By far the best and easiest car buying experience I've ever had. Robert Real was our salesmen and was straightforward, knowledgeable and attentive. H By far the best and easiest car buying experience I've ever had. Robert Real was our salesmen and was straightforward, knowledgeable and attentive. Highly recommend! Purchased a used truck that was competitively priced and very clean. Buying Process was quick and easy. Thank you to Robert Real and Mike Savage for a great experience. More

Amazing We Recently Were in the market for an X3 and also an X5. We came into the Dealership and had some troubles with another Client Advisor, But then heard We Recently Were in the market for an X3 and also an X5. We came into the Dealership and had some troubles with another Client Advisor, But then heard Ms. Naycolle Wright next to us. We knew we wanted here to be are client advisor, set up an appointment to see her and was instantly sold. She is an amazing Client advisor and she knows everything about the BMW Brand. If you deal With BMW of Sarasota, See Naycolle. You will be very pleased, She explained the Performance Center Delivery Program which we choose to do an was an amazing experience to go on the track and see what there cars can do. An Amazing Experience. More

Its nice to do business in your hometown. I recently purchased a new 2 series BMW from this dealership. It was a pleasant buying experience from test ride to pickup. It all started with NayCol I recently purchased a new 2 series BMW from this dealership. It was a pleasant buying experience from test ride to pickup. It all started with NayColle Wright, client advisor, through the pickup of the vehicle. She knew the product very well. Had all the answers to my questions and never put pressure on the customer for the sale. You just knew that you would purchase the auto from her. Other folks involved in this sale were Emilio Torres, sales mgr. and Jasmine Ingram, technology expert for all that goes on in the vehicle. More

My personal experiences with BMW of Sarasota My client advisor, Ms. Naycolle Wright's knowledge of the BMW product instantly sold me. Her attention to detail and her demonstrated patience and her My client advisor, Ms. Naycolle Wright's knowledge of the BMW product instantly sold me. Her attention to detail and her demonstrated patience and her her unique customer skills kept my attention. I already knew the car that I wanted, but she went through all of her resources and found the car within a very short period of time. Amazing to say the least. More